Experience

ConnectDER

• United States
• Electrical Equipment Manufacturing
• 1 - 100 Employee

• Market Analyst

  • Aug 2023 - Present

  Using research and market data to guide expansion strategy for bringing ConnectDER devices into new markets. Using research and market data to guide expansion strategy for bringing ConnectDER devices into new markets.



Groundswell, Inc.

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Manager of Subscriber Services

  • Sep 2022 - Aug 2023

  As the Manager of Subscriber Services, I lead our subscription management team in achieving organizational goals and meeting grant requirements. -Works collaboratively with customer support, marketing, and community engagement team members - Implemented use of Salesforce within the Subscriber Management team, including designing outreach tracking processes and establishing API integrations with customer support email and phone systems - Manages community solar enrollments, accounts… Show more As the Manager of Subscriber Services, I lead our subscription management team in achieving organizational goals and meeting grant requirements. -Works collaboratively with customer support, marketing, and community engagement team members - Implemented use of Salesforce within the Subscriber Management team, including designing outreach tracking processes and establishing API integrations with customer support email and phone systems - Manages community solar enrollments, accounts, and subscription data for nearly 6,000 subscribers - Developed python code to monitor community solar project performance, recommended and implemented multiple improvements for DC Solar for All subscription allocation process - Facilitates partner relationships with community solar program administrators and financing partners to share key updates, including regular meetings and quarterly performance and progress reports - Coordinates website and subscription management portal improvements with web development consultant - Served as project manager of the LIFT case studies process, managing timelines for stakeholder interviews and delegating tasks to writing and editing team members - Hosts a monthly educational webinar series for DC Solar for All subscribers, guiding panelists with a presentation and questions.

• Associate Data Manager

  • Jan 2022 - Sep 2022

  As Associate Data Manager, my priorities are managing enrollment for community solar participants, and ensuring that customer experience data is available in Groundswell's CRM systems. - Cleans, processes, and performs QA on monthly incoming participant records. - Reviews solar production reports for all projects under management, identifies and resolves errors in reports. - Develops and maintains data management policies and procedures. - Contributes to research through survey… Show more As Associate Data Manager, my priorities are managing enrollment for community solar participants, and ensuring that customer experience data is available in Groundswell's CRM systems. - Cleans, processes, and performs QA on monthly incoming participant records. - Reviews solar production reports for all projects under management, identifies and resolves errors in reports. - Develops and maintains data management policies and procedures. - Contributes to research through survey analysis and additional projects.



University of Michigan

• United States
• Higher Education
• 700 & Above Employee

• Student Coordinator

  • Oct 2019 - Jul 2021

  Student Leadership through Michigan Dining. Managing and working with student employees to provide great customer experience at Darwin's Cafe.

• Sustainable Living Experience Peer Mentor

  • Aug 2018 - Jul 2021

  Planning events and facilitating workshops for Sustainable Living Experience first-year members.



ASK Services

• United States
• Research Services
• 1 - 100 Employee

• Staff Abstractor Intern

  • Jun 2020 - May 2021

  Uses public record databases to abstract details on mortgages, deeds, liens, and restrictions with precision. Was promoted to perform additional search types beyond initial intern responsibilities. Uses public record databases to abstract details on mortgages, deeds, liens, and restrictions with precision. Was promoted to perform additional search types beyond initial intern responsibilities.



Darwin's Cafe - University of Michigan

• Ann Arbor, Michigan, United States

• Student Coordinator

  • Aug 2019 - Mar 2021

  Completed money deposits and recorded daily earnings using Microsoft Excel. Praised for excellent customer service and for building relationships with regular patrons. Delegated tasks to student employees to maintain fast-paced customer service Completed money deposits and recorded daily earnings using Microsoft Excel. Praised for excellent customer service and for building relationships with regular patrons. Delegated tasks to student employees to maintain fast-paced customer service



TreeRunner Adventure Parks

• United States
• Recreational Facilities
• 1 - 100 Employee

• Park Monitor

  • Apr 2018 - Oct 2018

  -Worked energetically to provide a safe and fun experience to guests climbing on the high ropes courses. -Presented to hundreds of guests every week on how to use harnesses and safety equipment. -Gave verbal and physical assistance to climbers completing courses. -Gave adapted assistance to climbers of all ages and abilities. -Worked energetically to provide a safe and fun experience to guests climbing on the high ropes courses. -Presented to hundreds of guests every week on how to use harnesses and safety equipment. -Gave verbal and physical assistance to climbers completing courses. -Gave adapted assistance to climbers of all ages and abilities.



Planet Blue University of Michigan

• Planet Blue Student Leader

  • Sep 2017 - Aug 2018

  Working to provide education, resources, and lead sustainability related projects at the University of Michigan. Working to provide education, resources, and lead sustainability related projects at the University of Michigan.