Experience

Hudson Cutler & Co.

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Account Coordinator

  • Oct 2022 - Present

  New York City Metropolitan Area Hudson Cutler is a New York-based boutique marketing and communications company. We develop great ideas that address the most complex business and social challenges. Hudson Cutler’s leadership team brings a more contemporary and progressive approach to client services after serving tenures in traditional agencies and corporate environments. The result is an innovative agency model that prioritizes creativity, diversity, and impact.



QVC

• United States
• Retail
• 700 & Above Employee

• Network Operations Specialist

  • Sep 2018 - Oct 2022

  West Chester, PA · Assess intraday staffing to meet monthly budgeted goals to support the customer and fulfill their needs · Serves as a liaison between call centers and I.T. services to report to aid the resolution of technical issues · Provides leadership teams with daily reports to offer insights to support their business decisions. · Communicates with Line Planners to proactively address customer product concerns on the live broadcast

• Customer Experience Specialist

  • Sep 2019 - Sep 2020

  · Assisted with the launch and maintenance of several pilot programs to improve and elevate our customer service and experience opportunities · Responsible for analyzing customer impact data and issuing weekly summaries to our leadership teams to track the organizations progress and make strategic business decisions. · Proactively worked with the Dropship team to address alternatives to the logistics and barriers of Covid · Participated in cross departmental collaborations and… Show more · Assisted with the launch and maintenance of several pilot programs to improve and elevate our customer service and experience opportunities · Responsible for analyzing customer impact data and issuing weekly summaries to our leadership teams to track the organizations progress and make strategic business decisions. · Proactively worked with the Dropship team to address alternatives to the logistics and barriers of Covid · Participated in cross departmental collaborations and brainstorming initiatives making minor changes to drive results



Centre County Report

• Technical Director

  • Jan 2018 - May 2018

  State College, PA Worked as the director and Technical Director for the Centre County Report's live weekly newscast



"After Hours"​ Penn State Network Television

• Floor Manager / Communications Outreach / Writer

  • Sep 2016 - May 2018

  Penn State University Commanded the studio floor and relayed the directors messages while appropriately arranging the set for each production. Communicated in a professional matter with several visiting celebrities and local talents to be guests on our show. Coordinated with our Executive Producers to ensure we had the appropriate amount of content to fill each bi-weekly episode. Created content that helped with the production of several episodes of a late night style student run talk show.



Penn State Club Sports

• United States
• Sports Teams and Clubs
• 1 - 100 Employee

• Club Lacrosse President

  • May 2016 - May 2018

  Penn State University Consulted with several members of our executive board to make decisions and set both short and long term goals to improve our team. Communicated with several different universities to coordinate tournaments and meetings to compete in the required number of games. Motivated teammates on a weekly basis to ensure improvement and dedication each week



Shorts International

• United Kingdom
• Media Production
• 1 - 100 Employee

• Intern

  • Jun 2017 - Aug 2017

  London, United Kingdom Assisted in the building of packages to be broadcast across the Shorts TV channel. Conducted research for future content and projects that the company was interested in developing. Observed the complete production process from beginning to end while being given the opportunity to be hands on with the content.



Penn State Athletics

• Spectator Sports
• 1 - 100 Employee

• Video Production Intern

  • Jan 2017 - May 2017

  Penn State University Worked through live productions of various Penn State Athletics event. Handled professional equipment both on site and in the control room. Was able to adequately perform in positions such as replay, clip, chyron and technical director.


46 Live THON Broadcast
• Crew Member

  • Jan 2017 - Feb 2017