Experience

LifeCare Alliance
• United States
• Wellness and Fitness Services
• 1 - 100 Employee
• Development Assistant

  • Oct 2022 - Present


Torrid

• United States
• Retail
• 700 & Above Employee

• Key Holder (Manager)

  • Sep 2022 - Nov 2022

  - Ensure store is achieving company objectives and KPI goals through motivating team - Set the example for The Torrid Connection through selling skills and customer service, while ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty - Collaborate with Store Managers in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires the customers to shop - Perform register functions while using sales, promotion and product knowledge to drive add-on sales - Assumes responsibility of all store operations while manager on duty - Creates open and fun environment for both team and customers to ensure their time while in-store Show less



Rizpah Estelle Collective

• Graphic Designer + Project Manager

  • Oct 2021 - Jul 2022

  – Created/managed spreadsheets and analyzes podcast and social media analytics monthly – Provided administrative support with meeting minutes and Asana task management – Wrote + edited company monthly newsletter copy and design averaging an open rate of over 50% – Designed digital graphics, logos, and other marketing materials for internal purposes, and in collaboration with clients – Created/managed spreadsheets and analyzes podcast and social media analytics monthly – Provided administrative support with meeting minutes and Asana task management – Wrote + edited company monthly newsletter copy and design averaging an open rate of over 50% – Designed digital graphics, logos, and other marketing materials for internal purposes, and in collaboration with clients



Urban Dance Collab

• United States
• Performing Arts

• VP of Marketing

  • Nov 2021 - Jun 2022

  UDC provides scholarships + mentorship opportunities to youth in the Greater Cleveland, Ohio area. As the VP of Marketing, I strategized and implemented marketing including the website, social media, and other internal documents. In this role, I began the process for fundraising strategy which included two yearly events: an annual gala and a family-friendly outdoor block party. UDC provides scholarships + mentorship opportunities to youth in the Greater Cleveland, Ohio area. As the VP of Marketing, I strategized and implemented marketing including the website, social media, and other internal documents. In this role, I began the process for fundraising strategy which included two yearly events: an annual gala and a family-friendly outdoor block party.



Ethiopian Tewahedo Social Services (ETSS)

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• AmeriCorps VISTA Service Member, Advancement Associate

  • Aug 2020 - Aug 2021

  AmeriCorps VISTA is a federal program that helps local organizations expand their capacity in their fight against poverty. Members serve the community they live in by working with local non-profit organizations serving in in-direct service roles. While serving as a member in Ethiopian Tewahedo Social Services's (ETSS) Advancement Team, I gained invaluable experience that I can use in my career in the nonprofit field. • Audited ETSS social media that resulted in a 282% increase in content interactions in the first month by establishing an equitable social media plan. • Designed informational and marketing materials in multiple languages for both social media and in-person campaigns to increase organizational brand reputation. • Coordinated community garden project in Section 8 housing that provides fresh, nutritious foods to New American residents. • Delivered monthly Board of Trustees meeting minutes that provide a clear and concise summary of meeting discussions. • Facilitated venue and resource searches for Advancement operations, including but not limited to fundraiser venues, ticket processing systems, and online auction mediums. • Raised over $30,000 during UWCO's 6-day campaign, United for Impact, by developing an internal and external strategy that leveraged the campaign's bonus money system. • Revamped the online t-shirt selling process to enhance efficiency by shipping and delivering products directly to customers. • Launched ETSS's first online auction with 63 in-kind donations resulting in over $3,000 raised. Show less



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sales Team Member

  • Aug 2019 - Jul 2020

  • Stocked shelves and supplies while creating enticing end-caps to increase sales. • Developed positive customer relationships through friendly greetings and excellent service. • Maintained accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases. • Stocked, replenished, and organized inventory with accuracy and efficiency. • Maintained high-level product knowledge in order to increase customer satisfaction and efficiency while stocking products. • Assisted team leads and coworkers in their tasks to ensure workload was complete. Show less



Kate & Khloe Boutique

• Creative Team Member

  • May 2019 - Jul 2020

  As a locally owned and operated boutique, Kate & Khloe strives to give local artisans a space to market and sell their products while providing quality, budget-friendly home goods and clothing to their customers. As Kate & Khloe's Creative Team Member, I provided support to the store owner by creating and maintaining their website, social presence, and other day-to-day creative initiatives and customer service. • Designed online store (Square) to exhibit Kate & Khloe products to existing and potential customers. • Redesigned logo and branding to create concise messaging across all platforms. • Orchestrated all photography of products to accurately showcase new and available products in the online store and on social media. • Directed all models and photoshoots resulting in fresh and branded marketing content. • Managed day-to-day store duties in order to keep a presentable and welcoming storefront for customers. • Provided customer support that fostered positive repertoire with patrons. Show less



Baldwin Wallace University

• United States
• Higher Education
• 700 & Above Employee

• Data Entry Clerk

  • Sep 2016 - May 2019

  • Provided support to Admission Visit Coordinator to ensure seamless campus visits to potential students. • Conducted numerous potential student information updates in the EMAS system that assured seamless communication between students and faculty. • Tested data entry accuracy by running tests daily and using judgment on the best remedy. • Coached new hires on system processes by overseeing their first week of data entry. • Provided support to Admission Visit Coordinator to ensure seamless campus visits to potential students. • Conducted numerous potential student information updates in the EMAS system that assured seamless communication between students and faculty. • Tested data entry accuracy by running tests daily and using judgment on the best remedy. • Coached new hires on system processes by overseeing their first week of data entry.



Lutheran Metropolitan Ministry

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Workforce Development Intern

  • Jan 2018 - May 2018

  Lutheran Metropolitan Ministries (LMM) is a Cleveland-based nonprofit. I worked in the Workforce Development branch, specifically assisting with their Chopping for Change (C4C) program. C4C empowers women in the criminal justice system through work experience and training as well as provides them with counseling and case management programs. This program strives to decrease the recidivism rate of the women they serve. • Planned educational groundwork that ensured a comprehensive learning plan for new classes. • Mentored Chopping for Change (C4C) participants on career readiness topics by facilitating mock interviews and resume-building activities. • Developed a "How to Use Microsoft Suite" manual for public computers in order to assist newer computer users in their job search. Show less



JCPenney

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jul 2015 - Jan 2017

  • Assist customers with selection of merchandise • Address and resolve customer concerns • Reach and Exceed credit card application goal • Assist customers with selection of merchandise • Address and resolve customer concerns • Reach and Exceed credit card application goal



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Sales Associate

  • Apr 2014 - Mar 2015

  • Provided quality customer service within a timely fashion in drive-thru line • Addressed and resolved customer concerns • Answered product-related questions • Provided quality customer service within a timely fashion in drive-thru line • Addressed and resolved customer concerns • Answered product-related questions