HE Consultant

• Aug 2023 - Present

Consultant (Trainee)

• Jan 2023 - Aug 2023

Graduate Management Trainee

• Sep 2021 - Jan 2023

Ambitious Futures - the graduate programme for University leadership Placement 1 - Strategic Analysis and Business Planning (Faculty of Science) - Supported the Faculty in preparing for the University Business Planning Round 2021/22 - Creation of a >180 slide strategy deck which supplemented the final Faculty Business Plan, to which I also contributed - Worked closely with the Faculty Operations Director and the Faculty PVC to develop strategic priorities, with diligence and keen eye for strategic planning noted throughout - Resulted in a Nottingham Reward Scheme award Placement 2 - Student Demographics Review (Accommodation Services) - Independently coordinated a project into the demographic makeup of UoN's on-campus residential population - Sought to investigate the influence of identity characteristics in student choices around first year accommodation - Creation of a 25,000 word report entitled "Homogeny or Diversity: how do personal characteristics influence accommodation choices at UoN?" specifically approached through a lens of EDI, in support of the university's strategic ambition to be "a university without borders" - Presented findings to the university's Director of Student and Campus Life, alongside Associate Directors, and 2 advisory boards - Large-scale contribution stimulating important transitions within division Placement 3 - Application Process Review (Admissions/EACIT) - Exposure to working in an agile setting under the Scrum framework - Interactive presentation of discovery pieces as well as a report of recommendations including thematic organisation of priorities Placement 4 - Supporting Performance Framework Implementation (Planning, Performance and Strategic Change) - Communications around Performance Framework involving 12 KPIs to which all colleagues across the university are accountable - Supported Quarterly Performance Review process, producing a thematic analysis of 11 conversations with PS Directorate leads Show less

Account Manager and Social Media Coordinator

• Jan 2021 - Aug 2021

PR and Content Creator

• Jul 2020 - Dec 2020

Marketing & Communications Manager

• Sep 2020 - Dec 2020

Marketing Intern

• Jul 2020 - Sep 2020

Bar Staff

• Dec 2017 - Jun 2020

Adapting to the demands of hospitality after a wealth of experience in retail environments, transferring commitment to customer experience in an energetic and high-pressure service environment, whilst maintaining both legal and health/ safety requirements. Adapting to the demands of hospitality after a wealth of experience in retail environments, transferring commitment to customer experience in an energetic and high-pressure service environment, whilst maintaining both legal and health/ safety requirements.

Retail Team Member

• Jun 2018 - Apr 2020

Delivering impeccable customer service and commitment to building rapport, working in a small but dynamic team to ensure daily, weekly and monthly targets are met within a fast-paced retail environment. Consistently praised for diligence to customer service and efficiency in target meeting, resulting in the Regional Manager offering me a permanent position in what was initially a temporary Summer role. Attained keyholder responsibility within first month of employment, undertaking management tasks during store manager absences. This involves liaising with the Regional Manager to meet hourly targets and leading team drills and role-plays to refine customer service skills. Show less

Summer Intern

• Aug 2019 - Aug 2019

A week of experience in a contemporary and dynamic creative space, working alongside the editorial team to produce content for the September issue. Taking my own interest in food and drink, I was able to communicate initial publication ideas within an editorial meeting, to then research and produce writing for. This involved a 'listicle' entitled 'Best Bottomless Brunches in Nottingham' which was published in the magazine and an extended text version, which was published on the Left Lion website. Show less

Work Placement

• Jul 2019 - Jul 2019

A work experience candidate for NHS Adult Speech and Language Therapy. Spending the day within a professional healthcare environment, I had the opportunity to shadow the leader of the therapeutic team, spending the morning in a care home and the afternoon on a home visit in the wider community. My interest in professional care allowed me to have a hands-on day with patients, learning about the care they are given but also building rapport and trust through dealing with confidential care plans. I was praised for my maturity and desire to learn, regarded as a 'stand out' student with the host team. Show less

Retail Assistant

• Jul 2016 - Sep 2017

A demanding customer-facing service role on Refunds and Exchanges, where communication was integral. Regarded as a vital member of the weekend sales team, consistently praised by managers for upholding exemplary customer service skills through challenging situations and effective communication with the wider team to ensure efficiency through busy periods. A demanding customer-facing service role on Refunds and Exchanges, where communication was integral. Regarded as a vital member of the weekend sales team, consistently praised by managers for upholding exemplary customer service skills through challenging situations and effective communication with the wider team to ensure efficiency through busy periods.

Volunteer

• Jul 2015 - Sep 2015

Volunteering in my local charity shop, working successfully in a diverse team to ensure rapid stock turnover and maximisation of sales. Consistently praised for my maturity and commitment, contributing innovative ideas to improve efficiency of stock intake and output processes. Volunteering in my local charity shop, working successfully in a diverse team to ensure rapid stock turnover and maximisation of sales. Consistently praised for my maturity and commitment, contributing innovative ideas to improve efficiency of stock intake and output processes.