Human Resources Assistant

• Nov 2020 - Present

Travel and Tourism Trainer

• Aug 2017 - Jun 2020

UP EducationTutoring and Facilitating adult learningThe New Zealand School of Tourism specialises in training programmes for the airline, travel and tourism industries.Key Responsibilities• Plan, prepare and deliver high quality teaching, learning and assessment that supports learners to achieve the best possible individual outcomes on their courses.• Support the development of individual literacy/numeracy improvement• Teach classes; provide tutorials and… UP EducationTutoring and Facilitating adult learningThe New Zealand School of Tourism specialises in training programmes for the airline, travel and tourism industries.Key Responsibilities• Plan, prepare and deliver high quality teaching, learning and assessment that supports learners to achieve the best possible individual outcomes on their courses.• Support the development of individual literacy/numeracy improvement• Teach classes; provide tutorials and other supervised learning as appropriate, produce resources.• Progression opportunities and employment options, working with students to improve interview skills and to assist in creating 'stand out' CVs• Networking with industry partners and actively seek opportunities for student internships• Meet and exceed KPI standards to retain students and ensure student success.• Challenge thinking, foster debate and develop the ability of students to engage in critical discourse and rational thinking.• Marking of NCEA Assessments from Level 2 - Level 6 and moderating assessments from other campuses to ensure parity with TEC.• Maintain and effectively use Individual Learning Plans to evaluate the students progress and understanding of what is required for them to improve• Undertake mandatory Continuing Professional Development including regular graded and ungraded observations of Learning, Teaching and Assessment.•Participate actively in any individual improvement plan and achievement of performance targets.• Monitor and manage absences• Support learning with a focus on Maori/Pacific parity• Share experiences to motivate and encourage students to explore the world and achieve their goals.• Supporting equality and diversity with international students and following the international code of conduct• Public Speaking and Presenting skills, developing new creative ideas to present information to ensure classroom engagement Show more Show less

Cheese Monger

• Nov 2019 - Feb 2020

Working in Wellington's iconic Harbourside Markets selling award winning artisan cheeses.At Kaikoura Cheese they use traditional cheesemaking methods and the best goat’s milk, creamy Jersey cow’s milk and new season sheep’s milk to create exceptional and uniquefresh and aged cheeses.

Travel Agent

• Aug 2014 - Jul 2017

Based in a busy central city office with a large client base providing great travel experiences and customer service. Using multiple booking platforms with efficiency and accuracy whilst supporting new consultants. Working extended hours with a diverse client base to achieve monthly targets and able to adapt to a wide range of customer needs over the course of a day.Key Responsibilities:• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or… Based in a busy central city office with a large client base providing great travel experiences and customer service. Using multiple booking platforms with efficiency and accuracy whilst supporting new consultants. Working extended hours with a diverse client base to achieve monthly targets and able to adapt to a wide range of customer needs over the course of a day.Key Responsibilities:• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation, visas, insurance, invoicing etc.• Collect deposits and balances and make payments to relevant suppliers for at least 30 files per month.• Up to 8 hours per day liaising with customers and coordinating arrangements over the phone and email with wholesale companies and directly with suppliers.• Consulting with up to 20 customers per day in person or over the phone, email, or web chat.• Supply travelers with vital information and travel material (tickets, guides, maps etc)• Use promotional techniques and prepare promotional materials to sell complex packages.• Manage unforeseen problems and complaints and determine eligibility for money returns.• Create and update electronic records of clients.• Keep accurate financial statements and documents.• Assist with monthly financial reconciliation.• Reach store revenue and profit targets.• Train new staff. Show more Show less

Sales Manager

• Dec 2013 - Mar 2015

This position involved all tasks involved in the organization of and head sales position at a boutique foods stall at the busy Hobsonville Farmers Market. The Storehouse is a food and beverage initiative developed by the New Zealand Māori Arts and Crafts Institute (NZMACI). Their mission is to share native cuisine with the mainstream market. Products included native herb rubs, titi (mutton bird) pate, and native herb marinades and dressings.

Support Worker

• Jan 2014 - Jul 2014

This position involved independently working in an in-home environment, providing one-on-one care for elderly people and rehabilitation for those with injuries and disabilities.

Senior Bar Staff

• Jan 2011 - Dec 2013

Full-time senior bartending and hostess position in one of the busiest and most well-respected Italian restaurants in Auckland (Awarded Top 50). Key Responsibilities: • Cocktail and wine preparation• Function hosting• Food preparation• Barista training• Table service • Opening and close down of the bar• Staff training

Center Assistant

• Jul 2010 - Dec 2010

Will to Win is a chain of privately owned sports clubs in London's finest parks. The duties included promoting the sports programmes, dealing with customer queries, and liaising with sports coaches to ensure the smooth running of the center.Key Responsibilities:• Reception, Data entry and Administration • Health and Safety officer• Comprehensive understanding of ‘Sport Soft’ booking system.• Stock Inventory• Managing the center café• Managing membership… Will to Win is a chain of privately owned sports clubs in London's finest parks. The duties included promoting the sports programmes, dealing with customer queries, and liaising with sports coaches to ensure the smooth running of the center.Key Responsibilities:• Reception, Data entry and Administration • Health and Safety officer• Comprehensive understanding of ‘Sport Soft’ booking system.• Stock Inventory• Managing the center café• Managing membership records• Training new staff• Opening and closing the center Show more Show less