Director of Enrollment Opportunities and Outcomes

• Jun 2023 - Present

Acalog, Admissions, Registration and Records Manager

• Oct 2020 - Jun 2023

Registration and Records Program Manager

• Aug 2018 - Oct 2020

Manage Registration and Records DepartmentManage records retention schedulesCustomer ServiceDeescalating high stress situationsBudgeting Problem SolvingCross-departmental coordinationAll Program Coordinator duties below, plus othersManage, supervise and lead a team of 9 individualsDo all departmental hiring and disciplinary actionsCreate and explain complex reports, work closely with the Washington State Board of Community and Technical Colleges Works closely with Registrar, VPs and Deans of college Show less

Registration and Records Program Coordinator

• May 2018 - Aug 2018

-Post academic credit for prior learning such as: credit by examination, prior experiential learning, advance placement and articulation agreements; monitor records for accuracy.-Construct and reconstruct class and grade information.-Responsible for duplicate student records; ensure online and hard copy records match and are accurate; initiate corrections and notify other areas of the college as necessary.-Research and resolve student issues.-Develop the master quarterly grading calendar for the District in conjunction with the Contract Site Program Coordinator. -Coordinate the quarterly grading process; data entry of grades by established quarterly deadline and monitor online grading process for appropriate sites.-Monitor faculty grade submissions and coordinate timelines with division staff.-Process grade changes and other transcript notations such as grade forgiveness and repeat qualifiers.-Schedule and run reports for conversion of "Incomplete" grades for the District.-Check registration/schedule change forms for accuracy upon receipt; maintain and review daily transaction logs; check for inappropriate transaction activity. -Review quarterly student reports and make corrections. -Ensure timely filing of registration and schedule change forms and other official student documents.-Store and archive as prescribed by state records retention schedule.-Monitor the quarterly waitlist program.-Coordinate the processing of the registration/schedule change forms for Adult Basic Education and Parent Education classes; work closely with Transitional Education and Parent Education staff.-Assist students and the general public by email, over the phone and in person at the registration/records counter.-Disseminate information regarding department and college policies and procedures; ensure information and records are confidentiality maintained.-Assist with the process of dropping students for non-payment. Show less

Receptionist

• Sep 2017 - Nov 2017

-Face of Heart Hospital and Valve Clinic -Set up all patient pre-op rooms -Explained all pre-op proceedures -Worked closely with registration -Calming asset to high stress patients -Answer phones, greet, instruct, and direct patients and visitors. -Serve as a liaison between patients and medical support staff. -Verify information with patients -Escort patients and families to pre-op rooms -Maintain coffee and coffee supplies for the waiting room. -Notify Purchasing Department for supplies when needed. -Assist other Business Office staff when time permits. -Open the office at the beginning of the day -Attach all electronic referrals to patient files -Arranges for interpreting services as needed per protocol. -Handles in office emergencies per protocol. -Assists RN, Charge Nurses or Surgeons for direct hospital admissions as needed or instructed -Answers incoming phone calls to St. Joseph’s Heart Hospital -Backs up appointment desk as needed -Other duties as assigned. Show less

Office Manager

• Sep 2015 - Aug 2017

Effectively perform any clerical duties including monthly billing and grant reporting, Quickbooks for all accounting, invoicing, payments, fundraising and payroll. Effectively maintain records that are required by state and federal laws and regulations that pertain to lawful and safe operations, including effectively managing student files, including immunizations. Maintain the physical structures including adherence to new and existing state and federal laws and regulations pertaining to the lawful and safe operation of these structures. Maintain Montessori Compass for enrollment, parent-link, and reporting. Back-up for the Executive Director for all administrative functions. Back-up classroom teacher/assistant/floater Maintain a working environment that is safe, professional, respectful and inspiring Chair PTO, facilitating regular meetings and all related communications for the group. Be an effective liaison between the staff and the Board of Directors . Maintain a professional, respectful, and collegial working relationship with Staff. Communicate with students and parents in person,and written communication Responsible for the newsletter and supporting the Executive Director in communication outreach efforts for parents and outside entities. Assist Executive Director with quarterly classroom observations of staff. Effectively manage the staff schedule, as well as initial point of contact for employee call-outs and substitution placement. Assist the Executive Director in effectively managing all aspects of state and federally mandated staff qualifications and certifications required for the lawful and safe operation of the FMA. Maintain accurate employee records and maintaining confidentiality where required and expected. Pursue, or continue, personal education in regards to the Montessori Method. Maintain accurate student records and maintain confidentiality Assist Executive Director in disciplinary matters regarding students. Show less

Dental Assistant

• Jun 2015 - Sep 2015

Chair side assisting Operative assisting Coronal polishing Dentrix Fluoride treatment Exam charting Digital X-rays Sterilization Chair side assisting Operative assisting Coronal polishing Dentrix Fluoride treatment Exam charting Digital X-rays Sterilization

Executive Administrative Assistant to the GM

• Oct 2014 - Jun 2015

- Provide stellar customer service - Work one on one with General Manager. - Work closely with 20 plus managers and their 200 plus employees across 4 military installations as well as with the Area Manager - Keep 100% confidentiality - Type 50+ words per minute - Answer all phone calls on a mutual-line phone. Take detailed messages or transfer called to the GM as directed. - Make all appointments with GM when requested - Create official letters for separation of job, loss prevention, EEO complaint paperwork, and workplace violence and/or other reports or injury - Make reservations and itineraries for Executive site visits - Check Work Load Planning daily to ensure all 10 facilities and locations are on task with completing headquarter tasks - Track all suspenses/deadlines - Follow up on suspenses with all 20 plus managers - Follow up all email suspenses via Outlook - Create HTML coding and send out weekly headquarters and local sales ad emails - As Public Affairs Rep, I prepare and send out press releases based on direction from Headquarters - Collect and consolidate monthly financial reports when statements drop. I am expected to review and catch errors - Assign and collect and file all Separation of Duties paperwork - Notify and ensure completion of Pro-Card reconciliation and receipt collection - Collect and consolidate Manager schedules - Assign and ensure all monthly checklists are done - Assign and ensure all monthly Audit findings are received and corrected - Maintain facility duplicate key boxes according to EOP standards - Ensure office is properly stocked with printer ink, paper, cleaning supplies, toilet paper etc. - Dusting, vacuuming, taking out trash and maintains a clean office, to include outside office as well - Maintain GM staff vehicle, including scheduled maintenance, keeping full of gas and having professionally detailed when needed - Other related duties Show less

Emergency Services Specialist

• Jul 2012 - Nov 2013

• Perform client casework in the office and on scene of disasters in order to help take care of client’s immediate needs. In addition, I work with community partners to help refer our clients out once we have done all we can. • Respond and Run Apartment fires and other disaster operations• Create resource binders for 5 counties• Meet individually with clients on what their emergent needs are and find funning and resources for them.• Handle hotel/motel agreements • Hire and Supervise multiple AmeriCorps members.• Teach four different classes to volunteers.• Create Disaster trainings and classes. • In charge of four counties of the Mount Rainier chapter including, Thurston, Mason, Lewis and Grays Harbor Counties.• Coordinate, schedule and run all counties DAT (Disaster Action Teams) as well as on call 24/7 as an Operations Manager. • Hold all monthly volunteer meetings for each county.• Sign off on all client cases, Dispersing Orders and Client assistance cards.• Certified in Disaster Instructor Specialty Training• Extensive experience in outreach and recruitment• American Red Cross Certifications Show less

AmeriCorps Training Coordinator

• Sep 2011 - Jul 2012

• Set up state and local trainings for all 300+ volunteers.• Coordinate the scheduling of classrooms and instructors a year in advance.• Helped work on the state consortium of training. • Coordinate with the regional chapter to get training deadlines met. • Mentor in new volunteers, and taught 3 classes after being training in DIST.• Supervise volunteers and interns.• Client Casework• Maintain Volunteer files and databases for over 1000 volunteers regionally.• On-call 24/7 for incoming disaster operations• Positive relationship with local emergency managements and fire departments • Lead monthly volunteer meetings.• Taught monthly disaster trainings• Extensive experience in outreach and recruitment Show less

Support Staff, Girl Scouts Beyond Bars

• Sep 2010 - Sep 2011

Implemented Girl Scouts curriculum to foster courage, confidence, character and creativity; Facilitated positive interactions between incarcerated fathers and their daughters as well as mothers and their daughters.

AmeriCorps AVID Tutor

• Sep 2010 - Jul 2011

As an AVID (Advancement Via Individual Determination) tutor, i helped low income high school students get better grades to be able to apply for a college, get in and then succeed when they got there. I was the person who pushed them to see the value in education and why they should want it for themselves. I ran an afterschool tutoring program at Lincoln Center as well as helped out in individual classes where students were struggling. I was the AmeriCorps team lead for not only my assigned high school, but also the entire AmeriCorps team that consisted of 25 members. In addition, i helped to start up a blood donation drive and start a new relationship with the school who hadnt had a positive turn out for a blood donation drive in 10 years. They now have the blood drive twice a year. Show less

Beauty Advisor/ Photo Specialist

• Mar 2008 - Aug 2010

I started as a service clerk, but quickly got promoted to a beauty advisor where i ran the cosmetics department with the Senior Beauty Advisor. I helped customers learn about cosmetics, upcoming beauty events as well as lots of tips. After mastering the beauty department, i got added to the Photo department to not only fill in when needed, but to gain more responsibilities. I ended up learning every part of the store with the exception of pharmacy. Had i not left, would have been promoted to management, as i was performing their duties anyways with cash drops, counting tills, signing off on safe deposits etc. Show less

The Puyallup Post Senior Cheif Editor

• Jan 2008 - Dec 2008

I wrote articles, managed a team of 10 journalists, brainstormed layouts and upcoming stories. I held weekly meetings as well as edited all stories that came in to the paper. I wrote articles, managed a team of 10 journalists, brainstormed layouts and upcoming stories. I held weekly meetings as well as edited all stories that came in to the paper.