Experience

ClickFunnels

• United States
• Software Development
• 300 - 400 Employee

• Senior Executive Assistant to Chief Traffic Architect

  • Jul 2018 - Present



MICROS Systems Inc

• United States
• Software Development
• 700 & Above Employee

• Implementation Specialist

  • Sep 2012 - Apr 2013

  • Documentation, including preparation of training outlines, of customer specific databases and report packages, based on customer specifications and established standards. • Analyze centrally developed Customer Specific database, reports, documentation, and related applications with Senior Implementation Specialist as required to ensure that all Customer requirements are met prior to system installation. • Modify computer database, and related reports and documentation as required to further prepare and ready the Customers system for installation. • Consult with Customers to determine and review hardware, software, or system functional specifications and obtain initial Customer sign-offs prior to system installation. • Conduct End-User staff and/or management training which includes staging and set up/breakdown of equipment, to ensure a smooth installation process and minimize post-installation support requirements. • Provide live support coverage at Customer sites on and after the system live date as budgeted and required by the Customer to ensure a smooth transition to their new system and minimize post-installation support requirements. • Address Customer issues list and obtain final Customer sign-offs to validate their satisfaction with the new system Show less



Pearl Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Guest Service Manager

  • Jul 2008 - Sep 2012

  • Direct overall day-to-day hotel operations of the Embassy Suites hotel in downtown Fort Worth, one of the top-rated Embassy Suites in the world based on guest satisfaction and Hilton brand standards. Also serve as Night and Weekend Manager on Duty, responsible for all hotel activities, and as point of contact for all hotel and guest issues. • Have operated as acting GM on a weekly basis and during management team transitions. In this capacity I was responsible for all aspects of the hotel’s operation and success. Hotel exceeded all corporate standards and goals during these periods. Including increasing our ranking in the brand in one year, based on guest service scores and quality assurance from number 18 to 11 in a brand of 286. • Directly manage front desk and in-house Starbucks team, and co-manage valet staff, about 35 team members total, including all personnel decisions, reporting and daily budget decisions. • Ensure exceptional guest experiences, continual training and adherence to extremely high industry training and performance expectations. • Team building, staff development, interviewing, hiring, extensive staff training, and scheduling. • Extensive experience liaising with elite guests (celebrities, athletes, etc.) and making certain exceptional needs are taken care of. • Manage departmental budgets, accounting procedures, invoices, forecasts, financials and labor. Budgetary successes include turning a department from loss to profit in one month. • Extensive human relations experience including organizing all paperwork for personnel during corporate bi-annual audit. • Collaborate with and lead cross-functional teams that included all departments and managers (sales, food & beverage, housekeeping, engineering) to ensure hotel profitability, control costs and quality standards ensuring total guest satisfaction. • Promoted to manager within six months of employment. Show less