Product Manager

• Mar 2023 - Present

• Identify business needs and develop engineering and operational roadmap to meet the need• Test hypotheses from stakeholders requesting new features for suitability and cost/benefit• Deliver periodic prioritization updates to director-level stakeholders, outlining current priorities, as well as items that have been completed or deemed no longer a priority• Present formal analysis and tracking of project proposals and progress• Project Management

Senior Business Analyst

• Dec 2022 - Mar 2023

• Utilized SQL and excel data manipulation to identify trends and perform ad hoc reporting and research • Escalation point for how engineering products should behave in a given circumstance• Full ownership in the process of requirement gathering, feature design, project management, testing, training and support• Increased level in problem solving• Leadership within the BA business unit• Worked within an agile development team, promoting an atmosphere of continuous improvement

Business Analyst

• Jul 2021 - Dec 2022

• Contributed in the process of requirement gathering, feature design, project management, testing, training and support• Wrote new test cases and executes tests, working with development team to identify and mitigate application defects• Worked to understand the needs of multiple stakeholders and facilitate the negotiation of requirements and process improvements• Translated requirements to clearly defined and easily understood documents for both technical implementation and stakeholder feedback• Supported users by answering questions, troubleshooting issues with existing tools and providing tactical solutions when needed• Managed time restraints and deadlines Show less

Associate Business Analyst

• Jun 2020 - Jul 2021

Account Manager

• Dec 2019 - Jun 2020

Built and enhanced relationships serving as the primary contact for clients and DAS usersActed as the primary Account Manager for Special ProjectsEvaluated deadlines and goals for the Account Manager team and cooperated with high priority Locate, Death Audit/Certideath, and Obituary Data projectsCollaborated with clients and colleagues in problem solving to meet the clients' needs

Director Of Operations

• May 2018 - Dec 2019

Responsible for the entire customer journey including sales, progress assessment, goal setting, group orientations, coaching and problem solving Leadership team; collaborating to develop and execute marketing strategies and company vision while enhancing current client experience Oversee creative materials for attracting new prospects through social networks Responsible for the entire customer journey including sales, progress assessment, goal setting, group orientations, coaching and problem solving Leadership team; collaborating to develop and execute marketing strategies and company vision while enhancing current client experience Oversee creative materials for attracting new prospects through social networks

Independent FashionRetailer

• Sep 2016 - Sep 2018

Ranked in the top 1% of 90,000 independent retailers Developed and conducted training seminars in business management for independent retailers Ranked in the top 1% of 90,000 independent retailers Developed and conducted training seminars in business management for independent retailers

Operational Architecture Analyst

• Nov 2016 - Jun 2017

Technical Service Specialist II

• Jun 2016 - Nov 2016

Experience Development Program

Technical Service Specialist

• Jun 2015 - Jun 2016

ACH Delivery

Service Manager

• Aug 2013 - May 2015

Lead Teller

• Jun 2012 - Jul 2013

Teller

• Jan 2012 - May 2012