Experience

CoverMyMeds

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager, Operations

  • Mar 2022 - Present

• Strategic Execution Lead

  • Feb 2021 - Mar 2022



RxCrossroads

• United States
• Pharmaceutical Manufacturing
• 200 - 300 Employee

• Senior Manager, Access & Adherence

  • Jun 2019 - Feb 2021

• Program Manager

  • Mar 2015 - Feb 2021

  Led cross-functional team of 91+ associates, including exempt and non-exempt associates Maintain relationships and daily communication with client liaison, sales, market access, and executive leadership.Develop and operationally manage Product Support, Financial Services Solutions and Reimbursement Service programs Develop and implement customized Standard Operating Procedures/ Process Flows Advise on prioritization of business needs that are consistent with organizational progressionDevelop and adhere to budgetary guidelinesManage programs to ensure profitabilityPrepare and present all quarterly business reviews and National Sales Meeting presentations.

• Associate Program Manager

  • Apr 2014 - Mar 2015

  Develop and operationally manage Product Support Hotlines to conform to client contracts. Develop and implement customized Standard Operating Procedures Develop and adhere to budgetary guidelinesManage programs to ensure profitability

• Program Supervisor

  • Jun 2013 - Apr 2014

  Provide daily direction and communication to employees( thirteen direct reports)Provide continual evaluation of processes and proceduresCounsel employees that experience problems by providing the appropriate coaching, direction and resolutionEstablish work procedures and processes that support the program/ company.

• Subject Matter Expert

  • May 2011 - Jun 2013

  First line contact for employees for program process questions, system processes and system utilization questions. Developed and implemented quality audit forms that enabled team members real time feedback and best practices



RxCrossroads

• United States
• Pharmaceutical Manufacturing
• 200 - 300 Employee

• Case Manager

  • Aug 2005 - May 2010