Director of Residential Programs

• Mar 2022 - Present

Special Needs Child Care Technical Assistant and Training Specialist

• Sep 2020 - Mar 2022

Guest Services Advocate

• Nov 2019 - Sep 2020

Director Of Clinical Services

• Dec 2016 - Sep 2019

Responsible for the management and day-to-day operation of the agency’s Therapeutic Services Department and provided vision and leadership to ensure quality service delivery and coordination to agency clients. Provided oversight and direction for the operation of four standalone service sites, located between Westlake and Ashtabula, including the supervision of four Clinical Managers to ensure consistent service access and delivery across all office locations. Managed department budget by allocating funds and approving training expenditures equitably across the team. Collaborated with the Chief Program Officer to maintain continuous improvement of all clinical programs and services through regular analysis of department data and outcomes. Informed training and supervision needs of clinical staff. Responsible for trauma-informed experience of clients and visitors to CRCC’s main office through effective supervision of the downtown Client Services Specialist. Active member of the agency’s leadership team and worked closely with other Program Directors to accomplish strategic goals set forth by the Board of Directors.

Director of Education, Compliance, and Outreach

• Aug 2013 - Dec 2016

Monitored and ensured quality service provision through agency compliance with ODJFS licensure requirements as a Crisis Care Facility, including coordination of agency’s recertification application and process. Maintained agency policy and procedure handbooks and ensured staff training on all policy and procedure updates. Successfully led agency preparation for first time three-year CARF accreditation, awarded in March 2016. Created and implemented staff development plans through quarterly training schedule and hands-on skill development. Coordinated the application process, provided orientation training, and monitored ongoing training completion for childcare staff and volunteers. Participated in public outreach events with agencies, groups, and individuals to share the mission of the agency. Cultivated and maintained relationships with referral agencies to encourage collaborative services. Board level committee participation. Supervised Crisis Nursery Coordinator and provided direction and support in the implementation of quality crisis nursery care. Collaborated closely with the grant writing team on the preparation of funding proposals, including writing narrative related to program delivery and establishing appropriate deliverables and outcome goals. Prepared monthly outcome reports to be reviewed by the Board, along with regular reports due to funding entities. Engaged in the planning committee process for two large annual fundraisers and coordinated the 75-100 volunteers needed for each event.

Program Director

• Mar 2007 - Aug 2013

Assessed, improved, developed, and implemented agency programming for children in care, providing both cognitive and social emotional learning opportunities. Monitored the assessment and treatment planning of children in care. Provided ongoing supervision to Licensed Social Workers, childcare supervisors, and social work interns. Managed the daily operation of the childcare facilities. Facilitated the correct staff-to-child ratio by managing the monthly schedule.

Multisystemic Therapist

• Aug 2005 - Mar 2007

Provided intensive in-home services to teenagers with delinquent behaviors and their parent(s). Developed and implemented unique therapeutic interventions. Completed full diagnostic and behavioral assessments with each family. Presented case updates and participated in weekly team meetings. Completed post-treatment assessments with families. Maintained extensive client documentation and files. Provided intensive in-home services to teenagers with delinquent behaviors and their parent(s). Developed and implemented unique therapeutic interventions. Completed full diagnostic and behavioral assessments with each family. Presented case updates and participated in weekly team meetings. Completed post-treatment assessments with families. Maintained extensive client documentation and files.