Experience

Tim Hortons China

• China
• Restaurants
• 1 - 100 Employee

• Senior Operation Excellence manager

  • Apr 2022 - Present

  - Product SOP/Training, all Timd China product SOP, training video etc. - Project, product, equipment and small wares optimization project. - Operation routine support, cross function cooperation with MKT, R&D, SCM, operation training, region operation team - Product SOP/Training, all Timd China product SOP, training video etc. - Project, product, equipment and small wares optimization project. - Operation routine support, cross function cooperation with MKT, R&D, SCM, operation training, region operation team



Costa Coffee China

• 1 - 100 Employee

• Senior Operation Manager （Pround To Service coffee）

  • Mar 2021 - Present

  - Supply Chain: fully responsible PTS(proud to serve) SC request with SC department, which including directly contact with procurement, QA, warehouse and logistic ; create and build PTS ingredients & consumables material framework and database (material data, spec, related reports etc.); demand planning ( BU monthly & rolling yearly); product innovation (BU NPD); quality assurance; - Training: fully responsible for PTS training framework building and improvement; PTS performance management which including brand standard SOP; BEA routine planning & tracking (Training/TTT); Costa check standardization, tracking and management. - Project: fully support PTS different projects, project start to execution to launch, solution proposal etc. (Eg. theme park project, high speed train project etc.) operation process improvement. - Pricing: fully responsible for setting and maintain price for all clients of PTS. - IT Project: fully responsible for PTS PO ERP system management, program request and solution follow, UAT and launch and tacking. - Data analyze: fully responsible for PTS key data collection and summarized & analysis. - Market: LSM promotion activities introduction and SOP - Expense control: PTS internal expense control and requisition system make. Achievement: Organized and create PTS material database; successfully established PTS training framework and courseware; Updated and enhance PTS customer PO ERP system (COD + minimum MOQ + free POSM) Show less



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Senior Retail Operation Manager

  • Jun 2018 - Mar 2021

  -Project lead and retail operation management. General responsible for GROM (Italian gelato btand)China retail business, including Unilever GROM CN store business plan, BD, design& construction, supply chain, recruitment & training, store operation, IT, QA&RA, MKT etc. From 0-1 stage, successfully launched GROM retail business into China market, internal and external communication, multiple- connection with Unilever GRD(in Rotterdam, Netherland), GROM Italy(international contact, brand, R&D etc.), Unilever CN functions ( Finance, Tax, Procurement, HSE, MKT, Supply Chain, Logistic, R&D, Legal, etc.) outside Suppliers(IT, Supply chain, equipment, design and construction etc.) - Directly cooperation and coordination with GROM Italy and Unilever global HQ(Rotterdam), support to X-function departments. - Wall's China other ice cream brand retail business supporting. Eg Magnum Pleasure Store and Cornetto pop up store projects. Show less



DPC Dash Domino's Pizza China

• China
• Restaurants

• Operation Excellence Manager

  • Oct 2014 - May 2018

  -Global and China market store brand standards following, responsible for carrying out Operation Evaluation Report for Domino’s China market stores, collaborate operation standards and leading initiative with operation team. Regularly visit all store, doing performance audit and analysis result for Operation team, Alignment with International team for brand standard and training process. Operation evaluation course/lesson training. Period from unless 50 stores to nearly 200 stores in China, from 2 cities (shanghai, Beijing) to 5 cities (shanghai, Beijing, Hangzhou, Suzhou, Tianjin) -Develop and deliver Operation Excellent system, including OER and Food Safety system, China operation Incentive system, crisis management and customer complaint management, Dough and Pizza management workshop etc. Enhance Dine- In program support with Operation and Training. Defining, designing, designing and implementing process improvements to fit business strategies and KPIs -Fully participate in the whole process of optimization project initiation and acceptance, result tracking to reduce cost and increase productivity. Etc., e.g. area manager training & management project, home delivery project. -Identify the improvement opportunities base on entire business operations and clarify real change needs, Supporting operation training function to smoothly delivery training program. -Monthly operation data analysis, providing detailed reporting to stakeholders and operation team -Responsible for coordinate with China HQ and international HQ. Show less



Burger King

• United States
• Restaurants
• 700 & Above Employee

• Assistant Training Manager

  • Jun 2014 - Oct 2014

  - Follow- up the new Training projects cooperate with BK APAC & GLOBAL, responsible for the translation and delivery of training program, also participate in and follow-up operation of BK Global project and testing software and equipment to fit in China market. - Complete and deliver the Operation Support System, including PLS system, PO System and Cash management system, made training video material and delivered smoothly as the support for restaurant’s operations. - Responsible for Servsafe Online and follow-up, involved in BMT-Basic Management Training project. Show less



Burger King

• United States
• Restaurants
• 700 & Above Employee

• Operations Coach Asia-Pacific APAC

  • Mar 2013 - Dec 2013

  - Responsible for China market restaurants performance compliance with brand standards including China East and South area, HK. with implementation and continuous assessment, analysis and performance improvement of Operation, perform in-restaurant audit to measure the restaurant level compliance in the following area: food safety; food quality; operation system; training; cleanliness, repair & maintenance and image; service; guest satisfaction; market; approved brand etc. - Responsible for carrying out Restaurant Excellence Visit (REV) which with d-etailed reports to make sure all restaurant operation performance to compliance with brand standards. Visit competitors, analyzing strengths and weaknesses. Assist Franchise in optimizing unit-level profitability, observing and supervising execution of marketing and new product. - Assist Franchise teams in identifying training needs and help to make all those training need to be met. Collaborate with entire operation team or Franchisee to ensure all training needs are involved and met, analyzing training need and identify appropriate training interventions teaching and coaching in restaurant RGM team. Conduct certification ensuring standards are being met, review RTT, passports, Proficiency chart and other appropriate training materials and tools. -Traveling/report/meeting and administration work Show less



Subway

• Restaurants
• 700 & Above Employee

• Operations Performance Manager

  • Mar 2009 - Mar 2013

  Franchisee part -Responsible for performance of operations for DA and Franchisees, carrying out excellent visiting with implementation and continuous evaluations, analysis and performance improvement of operations by Subway Operation Manual and Gold Standards. -Conducting teaching and coaching, introduced and key performance indicators to all franchise trainers and Franchise leadership members. Franchisee relationship management and maintain. -Guest Satisfaction Program following Operation part -Responsible for 5 stores management, plan and execution YTD/Monthly sales/KPI goals. P&L report and QSC management, analyze reports and date, advantage and weakness . -Carrying out and following operation system and training results. Coached and supervised. -New stores prepared and open, store Managers and management team recruitment and retention. -Marketing activities execution. -Customer complaint solving Show less



Cold Stone Creamery

• Restaurants
• 700 & Above Employee

• Restaurant Manager

  • Aug 2007 - Nov 2008