Experience

Orange Recruitment

• Ireland
• Staffing and Recruiting
• 1 - 100 Employee

• Clerical Officer

  • Apr 2023 - Present



Pivot Health

• Dublin, County Dublin, Ireland

• Operations Team Lead

  • Mar 2022 - Present



Spectrum.Life

• Ireland
• Wellness and Fitness Services
• 100 - 200 Employee

• Client Support Executive

  • Jun 2021 - Mar 2022

• Corporate Operations Executive

  • May 2018 - May 2021

  • Monitored multiple databases to keep track of all company inventory.• Managed team of 9 employees, overseeing the hiring, training, and professional growth of employees.• Supported Head of Operations in improving operations and resolving issues to deliver top-notch customer service.• Worked directly with sales, developmental, and marketing departments, along with internal management and clients to achieve a sufficient service and memorable event for the client.• Developed new process for internal SOP which resulted in marked performance improvements.• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.• Supported Head of Operations and Operation Lead with daily operational functions.• Executed on-time project management on complex issues for clients.• Generated reports detailing project information and predictions.• Upheld quality standards by monitoring and correcting work.• Answered inquiries concerning standardized policies, procedures and regulations.• Drove customer feedback to deliver information to management for corrective action.• Coordinated itinerary and scheduled appointments with precision and accuracy.• Gathered information to create Excel spreadsheets outlining internal reports to improve processes.• Streamlined operations by organizing files and documents to implement improved workflow and organisation.• Verified documents and associated records to catch and resolve discrepancies. Show less



McCabes Pharmacy

• Ireland
• Retail Pharmacies
• 100 - 200 Employee

• Floor Assistant

  • Oct 2018 - Jan 2019

  • Supported Over the Counter Attendees in improving operations and resolving issues to deliver top-notch customer service. • Delivered an exceptional level of service to each customer by listening to concerns and answering questions. • Proactively identified and solved complex problems that impacted operations management and business directions. • Set aside merchandise for on-hold reservations. • Enhanced customer satisfaction ratings by resolving issues efficiently. • Facilitated daily and weekly physical inventory counts. • Educated customers on product and service offerings. • Recommended merchandise based on customer needs. • Prepared products for sales floor and created appealing product displays. • Replenished floor stock and processed shipments to provide product availability for customers. • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. • Completed purchases with cash, credit and debit payment methods. • Listened to customer needs and preferences to provide accurate advice. • Created attractive product displays to enhance customer experience and boost sales. Show less



Ski Centre Dublin

• Ireland
• Spectator Sports

• Ski Instructor

  • Jun 2015 - Nov 2018

  Instructing: • Adapted teaching methods and materials to meet students' varying needs and interests. • Assessed students' skiing levels using implemented system to assign students to the most appropriate group and instructor. • Instructed up to ~200 students individually and in groups. • Created an enjoyable and interesting learning environment for ~100 students each year. • Observed and evaluated students' performance. • Created lesson plans and scheduled each day to promote maximum student learning and enrichment. • Worked with other teachers and administrators to evaluate and revise student skill levels to allow them to advance. Administration: • Supported timely and accurate administrative task completion. • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives. • Supported HR functions, including new hire orientation and equipment allocation. • Managed transactions and tasks regarding petty cash and purchase orders. • Identified and resolved operations challenges to promote alignment with business strategy. • Liaised with customers to align goals and effectively manage project completion. • Cultivated and deepened relationships with customers by providing exceptional service. Show less