Emily Madden
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Bio
Experience
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Nanny
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Oct 2015 - Present
Comfortable with children of all different ages and needs.Creating activity plans, both within the household and out of the household. Enthusiastic and patient, with always a positive outlook.Able to use appropriate discipline with kindness.Transporting children to and from locations, safely and dependably.Works closely with family, and keeps them informed.
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Medical Receptionist/Assistant
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Aug 2019 - Present
Patient-focused, detail-oriented and computer-savvy medical receptionist.Comfortable working with all personality types. Treating each individual with compassion and respect.Greeting and checking in patients, collecting personal information such as medical and insurance information.Using Care Cloud software to schedule, reschedule, and verify patient appointments; scheduling appointments with secondary care providers.Reinforce and uphold patient confidentiality as required by… Patient-focused, detail-oriented and computer-savvy medical receptionist.Comfortable working with all personality types. Treating each individual with compassion and respect.Greeting and checking in patients, collecting personal information such as medical and insurance information.Using Care Cloud software to schedule, reschedule, and verify patient appointments; scheduling appointments with secondary care providers.Reinforce and uphold patient confidentiality as required by HIPAA and clinic.Organizing patients personal information such as office notes, prescriptions, and test results.Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms. Show more Show less
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Barista
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Jun 2014 - Dec 2019
Responsible for social media marketing. Product marketing by setting up advertisement signs and displays on shelves, counters, and tables. Supervised, trained, and developed team members in accordance with company policies and procedures. Kept facility compliant with health codes, sanitation requirements, and license regulations.
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Project Concierge
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Oct 2018 - Aug 2019
Managing incoming outgoing calls from customers from present and previous customers in a busy office environment.Contacting customers on a daily basis, with touch points on their solar project.Working directly with other departments such as designs, finance, permitting, and sales in order to get the customer’s solar project moving in a timely manner.Utilize organizational and time management skills to prioritize and adjust daily tasks and goals.
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Customer Service Supervisor
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Aug 2017 - Oct 2018
Attending networking events, getting the company's name out, and coming together with other companies to expand K1 advertisements. Shared best practices for sales and customer service with other team members to help improve the store efficiency. Design displays to make the store experience interactive and engaging. Handles elevated customer service issues in a gracious manner and in accordance with companies policies.
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Education
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Cape Cod Community College