Experience

DCM Services

• United States
• Financial Services
• 100 - 200 Employee

• Talent Acquisition Specialist

  • Aug 2022 - Present

  Bloomington, Minnesota, United States I work closely with our HR team and hiring managers to provide qualified candidates for positions in all areas of our growing company. I manage all aspects of the full-cycle recruiting process. Conduct phone screens and assess applicant's relevant knowledge, skills, experience and aptitudes. Act as the primary point of contact and build candidate relationships during the selection process. Monitor key HR metrics; including time to fill, time to hire and source of hiring. Perform any other HR… Show more I work closely with our HR team and hiring managers to provide qualified candidates for positions in all areas of our growing company. I manage all aspects of the full-cycle recruiting process. Conduct phone screens and assess applicant's relevant knowledge, skills, experience and aptitudes. Act as the primary point of contact and build candidate relationships during the selection process. Monitor key HR metrics; including time to fill, time to hire and source of hiring. Perform any other HR duties as assigned. Show less



Humera

• United States
• Human Resources Services
• 1 - 100 Employee

• Junior Staffing Consultant

  • Mar 2022 - Aug 2022

  I assisted with a variety of administrative tasks related to contingent employee's paperwork and onboarding; initiating, scheduling, following up, and finalizing, as needed. Through full-cycle recruiting I sourced, assessed, interviewed and retained qualified contingent employee candidates for assignment based on client and contingent employee specifications. I closely and accurately managed the onboarding process; providing prompt follow-up and results, as necessary. I managed our job board;… Show more I assisted with a variety of administrative tasks related to contingent employee's paperwork and onboarding; initiating, scheduling, following up, and finalizing, as needed. Through full-cycle recruiting I sourced, assessed, interviewed and retained qualified contingent employee candidates for assignment based on client and contingent employee specifications. I closely and accurately managed the onboarding process; providing prompt follow-up and results, as necessary. I managed our job board; creating/entering order requests into our internal database, updating positions, job descriptions, and evaluated opportunities to attract top talent. I served as the primary contact for multiple company social media pages; oversaw and updated social media efforts on those different platforms. I also reviewed and audited timecards weekly for our contingent employees to ensure they are paid accurately and on time. Show less



National Recoveries, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Assistant Director of Operations

  • Nov 2019 - Nov 2021

  I maintained direct management of 5 Servicing Managers within our Operations Department. Oversaw our Training Bay program, along with two (2) Training Bay Managers in our Servicing Department. Training Bay is a 4-week training period where new hires are acclimated to our scripts and dialer system with guided assistance from Training Bay Managers. I was responsible for daily, weekly, and quarterly production goals set for the Managers and their teams. These were determined based on KPI's used… Show more I maintained direct management of 5 Servicing Managers within our Operations Department. Oversaw our Training Bay program, along with two (2) Training Bay Managers in our Servicing Department. Training Bay is a 4-week training period where new hires are acclimated to our scripts and dialer system with guided assistance from Training Bay Managers. I was responsible for daily, weekly, and quarterly production goals set for the Managers and their teams. These were determined based on KPI's used within Microsoft Power BI and Excel reporting through our internal database (AS400). Performed audits and reviewed inventory of accounts to promote efficient campaign and dialer strategies for Servicing teams. I assisted in the creation and development of company and departmental policies, procedures, and work instructions; Proficient verbal and written communication skills. I audited and reviewed timecards to ensure accuracy at the close of each pay period. Ensured all disciplinary action for assigned managers and/or their employees was administered within 24 hours via UltiPro and DocuSign. Trained, developed, and equipped assigned managers to thrive as strong, successful leaders. I assisted the HR department with the interviewing, hiring and onboarding process of new hires. Completed special projects and tasks assigned by Directors of Operation, as needed. Software used within this position consisted of Microsoft Power BI, AS400, UltiPro (UKG), SharePoint, Microsoft Teams, DocuSign and Microsoft Office Suite programs.

• Leadership Development Manager

  • May 2018 - Nov 2019

  Assisted in new hires’ transitions from the Training classroom to our Operations floor. I assisted in the development of our Manager-In-Training program. This allowed employees seeking a managerial position to understand and comprehend all aspects of a managerial role. I coached them on leaderships skills to further their development of becoming a good leader. Provided weekly trainings and one-on-ones to ensure they were adapting and comprehending the skills being taught. I also assisted our HR… Show more Assisted in new hires’ transitions from the Training classroom to our Operations floor. I assisted in the development of our Manager-In-Training program. This allowed employees seeking a managerial position to understand and comprehend all aspects of a managerial role. I coached them on leaderships skills to further their development of becoming a good leader. Provided weekly trainings and one-on-ones to ensure they were adapting and comprehending the skills being taught. I also assisted our HR recruiter with the staffing needs and goals for the different departments in the company.

• Solution Team Manager

  • Jun 2016 - May 2018

  I managed and mentored a team of 10 representatives. My team was on the phones daily. I trained and coached on their communication skills with consumers by live monitoring calls. This gave me the opportunity to pinpoint positives and negatives of their customer service, knowledge of our services, and phone etiquette. I met with each team member monthly, and we set individual goals for each of them. We also had a team goal that we set monthly to achieve. I gave them mid-month and month end… Show more I managed and mentored a team of 10 representatives. My team was on the phones daily. I trained and coached on their communication skills with consumers by live monitoring calls. This gave me the opportunity to pinpoint positives and negatives of their customer service, knowledge of our services, and phone etiquette. I met with each team member monthly, and we set individual goals for each of them. We also had a team goal that we set monthly to achieve. I gave them mid-month and month end reviews so they can track their progress and success. I also performed production audits on a daily and weekly basis. As a leader in my department, I assisted other Managers with questions from them or their Reps. I often assisted our Assistant Directors with projects as well.

• Operations Coach

  • Mar 2016 - Jun 2016

  I reviewed call scores of representatives. I coached and provided feedback of the call. I gave them tips on what could be better or praised if the call went well. If there were issues within the phone call I would listen to the call with them so that they could understand what went wrong and how we could turn that around. I had to review 10-20 calls per week and then meet with those individuals.

• Administrative Wage Garnishment Representative

  • Apr 2014 - Mar 2016

  I serviced accounts that were considered pre-active to administrative wage garnishment. My main objective was to reach out to the defaulted consumers and advise them of their repayment options before the garnishment is administered. If, after several attempts, clients are not reached, then it was my job to pursue the initiation of the garnishment. The initiation reminds consumers of their financial obligation, in writing, and allows them one more chance to call and take action on their debt… Show more I serviced accounts that were considered pre-active to administrative wage garnishment. My main objective was to reach out to the defaulted consumers and advise them of their repayment options before the garnishment is administered. If, after several attempts, clients are not reached, then it was my job to pursue the initiation of the garnishment. The initiation reminds consumers of their financial obligation, in writing, and allows them one more chance to call and take action on their debt before the garnishment is activated through their place of employment.

• Data Processor

  • Jun 2013 - Apr 2014

  - Entered data and payments within our office database - Conducted account audits - Answered inbound calls and made outbound calls to clients - Assisted with team members' questions when needed - Emailed, faxed and copied on a daily basis

• Quality Control Representative

  • Sep 2012 - Jun 2013

  My main focus was to listen and analyze inbound/outbound calls of employees. I conducted reviews of the calls and gave coaching referrals, as needed, to my supervisor. I assisted with account audits. Also, I answered questions of team members.



Fields Law Group, LLP

• Law Practice

• Paralegal

  • Jan 2012 - Aug 2012

  I was a paralegal for the social security disability portion of the company. I conducted the intake portion by going through evaluations with portential clients and screening their cases. I updated files, answered phone calls and sent out paperwork. I became well rounded in the social security disability industry and gained more knowledge in the Appeals and Hearings criteria of the disability process as well.



Premier Disability Services, LLC

• United States
• Legal Services
• 100 - 200 Employee

• Intake Manager

  • Mar 2011 - Jan 2012

  I was a manager in the Intake Deparment. I managed a group of 10+ associates on a day to day basis. I coached and mentored them in their daily phone productivity. I tracked the team's production and submitted reports on a weekly and monthly basis. Attended weekly Operations meetings. Other duties included assisting with interviews and the hiring of the Intake department. I also trained in new employees of the company.

• Intake Specialist

  • Dec 2010 - Mar 2011

  I handled a case load of up to 100+ clients at a time. My job was to make outbound calls to potential clients through our database of inquiries. I conducted phone interviews and determined whether our company would take on their case. I helped clients with their paperwork via phone, fax and/or email.



Team Firnstahl Keller Williams Classic Realty

• United States
• Real Estate
• 1 - 100 Employee

• Client Care Coordinator

  • Jun 2010 - Dec 2010

  I assisted the office manager with her daily duties. I answered phone calls of clients and answered questions regarding the sale of their home. I made marketing material and entered listings into the MLS real estate database along with several other real estate websites. I updated sale prices when needed. Also, I emailed, copied and faxed on a daily basis.



Gurstel Chargo

• Paralegal

  • May 2008 - Jun 2010

  Golden Valley, Minnesota My main focus was to draft and send out legal judgments for our clients. I also sent out judgments on certain bankruptcy files as well. I had to communicate with the counties and their courts on a daily basis. This position entailed a lot of filing, documentation, copying and faxing; all used on a daily basis. I also helped document service affidavits into our file database, draft and send out summons and complaints when needed, and any other additional projects that the attorneys or managers… Show more My main focus was to draft and send out legal judgments for our clients. I also sent out judgments on certain bankruptcy files as well. I had to communicate with the counties and their courts on a daily basis. This position entailed a lot of filing, documentation, copying and faxing; all used on a daily basis. I also helped document service affidavits into our file database, draft and send out summons and complaints when needed, and any other additional projects that the attorneys or managers needed done. Show less