Experience

Fonab Castle Hotel & Woodland Spa

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reception Manager

  • Aug 2023 - Present

• Receptionist

  • Apr 2023 - Aug 2023


Bonza Bike Tours
• Australia
• Travel Arrangements
• 1 - 100 Employee
• Operations and Events Manager

  • Mar 2022 - Jan 2023


Accor

• France
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Oct 2021 - Mar 2022

  Rostering to ensure effective manning and duty cover across both the front office and housekeeping areas. Handling escalated customer complaints and properly representing the Accor brand. Managing the retail store and art gallery, keeping accurate stock records and maximising sales through display standards.

• Assistant Manager

  • Jul 2021 - Oct 2021

  Managing the hotel as a duty manager in the absence of the general manager. Managing the front office, housekeeping and laundry teams day to day to ensure guest experience is the main priority of all teams. Handling escalated customer complaints and ensuring the Accor brand is properly represented.

• Guest Service Agent

  • Apr 2021 - Jul 2021

  Using the Opera system to manage guest bookings and check ins/ check outs. Give recommendations for local attractions and organise tour bookings as requested to ensure guests have the best possible experience on their trips. Provide excellent customer service and respond to guest requests and issues in a timely and professional manner.



Melbourne International Comedy Festival

• Australia
• Entertainment
• 1 - 100 Employee

• Room Supervisor

  • Apr 2021 - Apr 2021

  Welcoming patrons, scanning tickets and showing guests to their seats. Monitoring patrons during performances to provide assistance and prevent any disruptive behaviour. Ensuring patrons follow all Covid safety guidelines. Welcoming patrons, scanning tickets and showing guests to their seats. Monitoring patrons during performances to provide assistance and prevent any disruptive behaviour. Ensuring patrons follow all Covid safety guidelines.



Gluttony

• India
• Food Production

• Front of house

  • Feb 2021 - Mar 2021

  Scanning tickets, getting customers signed into the covid safe app and directing guests into venues. Covid Marshall. Being the first port of call for customers of gluttony, answering questions and giving show recommendations. Scanning tickets, getting customers signed into the covid safe app and directing guests into venues. Covid Marshall. Being the first port of call for customers of gluttony, answering questions and giving show recommendations.



Miners Arms Hotel

• Pub all rounder

  • Apr 2019 - Jun 2019

  Serving behind the bar at a rural country pub including taking food orders. Serving at the adjoining drive through bottle shop. Kitchen hand assisting the chef to prepare meals and washing dishes. Serving behind the bar at a rural country pub including taking food orders. Serving at the adjoining drive through bottle shop. Kitchen hand assisting the chef to prepare meals and washing dishes.



Madison Recruitment

• New Zealand
• Staffing and Recruiting
• 100 - 200 Employee

• Receptionist

  • Mar 2019 - Mar 2019

  Front desk reception role including directing phone calls, managing building mail, meeting room bookings and set up and staff kitchen maintenance. Front desk reception role including directing phone calls, managing building mail, meeting room bookings and set up and staff kitchen maintenance.



The Recruitment Network

• Staffing and Recruiting
• 1 - 100 Employee

• Casual

  • Feb 2019 - Mar 2019

  Casual events and hospitality staff. Including cashier at music concert, kitchen hand, cafe assistant, bartender and front of house at banquets and weddings. Casual events and hospitality staff. Including cashier at music concert, kitchen hand, cafe assistant, bartender and front of house at banquets and weddings.



Ziptrek Ecotours New Zealand

• New Zealand
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Guest Service Agent

  • May 2018 - Jan 2019

  Making reservations for tours using Junction 6 booking programme and add on sales of photos and merchandise Liasing with other front line sales agents (Information centres and hotels) Working on course checking in guests prior to their tour ensuring accurate completion of waivers Training of new guest services team members during my second season Taking course photos for guests prior to them starting their zipline tour Making reservations for tours using Junction 6 booking programme and add on sales of photos and merchandise Liasing with other front line sales agents (Information centres and hotels) Working on course checking in guests prior to their tour ensuring accurate completion of waivers Training of new guest services team members during my second season Taking course photos for guests prior to them starting their zipline tour



Waitrose & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Team Manager

  • Nov 2015 - Mar 2018

  Responsible for ensuring the branch trades legally through effective food hygiene, alcohol licensing and trading standards.Managing through the assistant section manager to achieve section results whilst having overall accountability Development of shopfloor staff, team leaders and assistant manager to nurture talent and work on continuous improvementDelivering excellent customer service and inspiring staff to go one step beyond to delight customers. Handling escalated customer complaints. Heavily involved in branch recruitment from group interviews for supermarket assistant roles up to individual interviews for Assistant managers. Show less

• Assistant Team Manager

  • Mar 2014 - Nov 2015

  Managing the operations department day to day including compliance, date checking and advertisingSupporting the section manager to achieve section and branch results

• Management Trainee

  • Jul 2013 - Mar 2014

  Working alongside the assistant manager to learn the role and develop from team leader to manager

• Supermarket Assistant

  • Jan 2013 - Jul 2013

  A range of operational tasks across the branch including effective date coding and layout compliance Providing excellent customer service, going above and beyond when the opportunity presents