Experience

Defond Electrical Industries Limited

• Hong Kong
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Order Management & Customer Service Manager

  • Apr 2019 - Present

  1.Be market leader in supplying switches, electrical & power tool components to the worldwide market by delivering world class products and service to all our local and global customers 2.Key success role to manage the sales and customer service team by further developing the sales & operations strategies in globally. 3.Prepare application & sales proposal to facilitate business acquisition, case study to promote company solution and value to potential customers to enable both new and current business development. 4.Analysis the customer’s forecast accuracy, establish the comprehensive sales buffer plan and inventory schedule for maintaining close relationship with current global clients and exploring new customers. 5.Oversee the business with P&L and commercial KPIs, by direct reported to CEO in monthly sales presentation. 6.Liaise with various departments, e.g. Project Management Team, Engineering, Sourcing and Operations to ensure customers’ satisfaction. Show less



Uni-China (Market) Management Ltd.

• Hong Kong
• Real Estate
• 1 - 100 Employee

• Business Controller業務監控經理

  • 2018 - 2019

  1. Lead the leasing team on overall tenant leasing functions, including exploring potential tenants, manage for leasing budget plan and rental forecast in order to supervise leasing team for new business development 2. Work with corporate various functional department heads (e.g. marketing & CRM & operations) in order to achieve KPIs and enhance current Standard Operations Procedure (SOP) 3. Monitor performance to maximize sales and productivity, manpower efficiency and deliver quality customer service 4. Oversee the business with full P&L responsibility and other commercial KPIs, sales & marketing strategy formulation and implementation, identify business opportunities and risk, maximize site awareness 5. Develop the overall strategies, lead and build high performing teams to achieve business growth Show less



Bureau Veritas Consumer Products Services

• Hong Kong
• Manufacturing
• 700 & Above Employee

• Senior Program Officer

  • 2016 - 2018

  1. Program management including program design, program document management, program performance and KPI monitoring, procedure set up and implementation 2. Travel to labs worldwide for training, performance monitoring and client visits 3. Externally, prepare for the business analysis reports, complaint handling and problem tackling, maintain the client relationship and loyalty understand client needs/ plan and provide solution/ proposal, update client the standard & regulation update/change and provide proposal on program change, prepare and arrange regular program review reporting, organize vendor seminars 4. Cross-cooperation and communication between local and global buyers for sustainable service delivery. Show less



UL Solutions

• United States
• International Trade and Development
• 700 & Above Employee

• Senior Client Service Specialist

  • 2015 - 2016

  1. Mainly in Toys Department under Premium Team (P&G) 2. Responsible for managing all related P&G products (i.e. toys, households, textile, electronic and prestige products) 3. Providing one-station service : test specification, pre-production and production testing, certification release, inspection arrangement, quality control evaluation, Declaration of Conformity (DoC) document for shipping 4. Cross-cooperation and communication between local and global buyers, vendors and logistics 5. Monitoring the team for Premium team for lab program training Show less



Intertek

• United Kingdom
• International Trade and Development
• 700 & Above Employee

• Senior Customer Service Executive

  • 2012 - 2015

  1. Mainly in Toys and Hardlines department (i.e. Toys, Food grade, Physical and Chemical, furniture, candles, juvenile testing etc.) 2. To be main subcontracting contact point of global internal branches (i.e. all application from Intertek branches in the world) and local co-department (i.e. toys, hardlines, softlines, electronic test application etc.) 3. Responsible for managing key and general client account management 4. Providing quotation, report release and invoicing to internal affiliates and external clients 5. Assist to managers for supervising the team on-job training for new staff and junior CS Show less



Next Sourcing Limited

• Retail Apparel and Fashion
• 700 & Above Employee

• Development Technician

  • 2011 - 2012

  1. Responsible for managing quality of Home product (i.e. bedding, furniture, accessory and beauty products) before and during bulk production 2. Settling external enquiries through email and incoming calls in local and oversea (e.g. HK, Mainland China, UK, Thailand, Vietnam and Indonesia) 3. Cross-cooperation and communication with the oversea buyers, manufacturers, merchandisers and technicians. 4. Expressing and sharing the technical comment on current updated regulations and international requirements regularly 5. Factory auditing and oversea business meeting Show less



SGS

• Switzerland
• Professional Services
• 700 & Above Employee

• Customer Service Coordinator

  • 2010 - 2011

  1. Mainly in Toys, Food Grade and Hardgoods department (i.e. Toys, Food grade, Physical and Chemical testing etc.) 2. Responsible for managing both key and medium client account issues 3. Settling external enquiries (i.e. quotation and invoicing) through email, incoming calls, and client lab visit 4. Cross-cooperation and communication with the lab operation and sampling 5. Monitoring the certification and test reports release status 1. Mainly in Toys, Food Grade and Hardgoods department (i.e. Toys, Food grade, Physical and Chemical testing etc.) 2. Responsible for managing both key and medium client account issues 3. Settling external enquiries (i.e. quotation and invoicing) through email, incoming calls, and client lab visit 4. Cross-cooperation and communication with the lab operation and sampling 5. Monitoring the certification and test reports release status