Experience

Secure Screening Services

• United Kingdom
• Professional Services
• 1 - 100 Employee

• Onboarding Consultant

  • Mar 2023 - Present

  Providing advice and support for the Client onboarding journey within the Sales Team. Collaborating as a team to ensure effective communication and swift setups. Delivering excellent customer service and great product knowledge, to help guide clients on the best screening packages for their organisation.

• Screening Mangager

  • Sep 2022 - May 2023

  Overseeing the day-to-day activities of a team of Screening Administrators. Ensuring the screening team delivers the highest level of performance, and that at all times they are committed to providing the highest standards of customer care. Performance managing and coaching the team so that they are continuously developing their skills.Effective resource planning and the application of sound operational strategies to meet daily/weekly/monthly goals.

• Screening Administrator

  • Mar 2022 - Sep 2022

  Supporting Clients and Candidates throughout their screening journey to ensure they receive exceptional customer service throughout the process.Handling both calls and emails with professionalism and care, ensuring their queries are answered efficiently. Completing screening checks to a high standard.



Futures Recruitment Services

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Various Agency Work

  • Aug 2020 - Dec 2021



Checkatrade.com

• United Kingdom
• Technology, Information and Internet
• 300 - 400 Employee

• Membership Advice Team Leader

  • Sep 2013 - Aug 2021