Experience

Erie 1 BOCES

• Education Administration Programs
• 400 - 500 Employee

• Application Support Representative, Website & Notification

  • Jan 2017 - Present

  Website & Notification Solutions Team Job Duties: -Demonstrate technical and front-end knowledge in multiple applications including SchoolMessenger Communicate, SchoolMessenger Presence, Blackboard Connect Mass Notification, Blackboard Mobile Communication App, Blackboard Web Community Manager, SiteImprove -Provide training for other team members in SchoolMessenger Communicate application -Lead technical support and implementation representative for districts in SchoolMessenger Communicate Service -Conduct district trainings for Blackboard Website Community Manager Section Editors -Respond to district questions regarding various applications via telephone and email Show less



Campus Labs

• United States
• Higher Education
• 1 - 100 Employee

• Support Specialist

  • Mar 2016 - Jan 2017

  Applications - Collegiatelink, Baseline Job Duties: -Identify and organize incoming customer questions or problems by priority and triage/escalate issues in a timely manner via ticketing system, phones and/or chat -Provide remote training to Member Campuses as necessary -Troubleshoot Member Campuses’ technical issues within software -Assist in internal technical configuration and campus communications -Assist Campus Support Managers with projects as assigned and provide support to various product teams as necessary Show less



Erie 1 BOCES

• Education Administration Programs
• 400 - 500 Employee

• Application Support Representative, PowerSchool

  • Dec 2013 - Mar 2016

  PowerSchool Team Job Duties: -Demonstrate extensive knowledge and provide ongoing support for PowerSchool end users -Lead workshops and district trainings for various modules inside the software, PowerSchool, SchoolMessenger, and PowerAnnouncement - Implement software to new districts on PowerSchool and SchoolMessenger -Create and review end user documentation tailored to district needs - Lead technical support representative for SchoolMessenger Rapid Broadcast Service PowerSchool Team Job Duties: -Demonstrate extensive knowledge and provide ongoing support for PowerSchool end users -Lead workshops and district trainings for various modules inside the software, PowerSchool, SchoolMessenger, and PowerAnnouncement - Implement software to new districts on PowerSchool and SchoolMessenger -Create and review end user documentation tailored to district needs - Lead technical support representative for SchoolMessenger Rapid Broadcast Service