Human Resources Generalist

• Dec 2021 - Present

Housekeeping Assistant Manager

• Oct 2017 - Dec 2021

Assistant Front Office Manager

• Nov 2014 - Oct 2017

Corporate Management Trainee

• Jul 2014 - Nov 2014

Hyatt Corporate Campus Ambassador

• Aug 2013 - Jun 2014

• Created a Hyatt "Buzz" around the Penn State campus • Assisted Hyatt Recruiters during NSMH's Regional Conference & National Conference • Promoted Hyatt Information sessions • Connected with students who are interested in Hyatt's Internship & CMT programs by answering questions about expectations, qualifications, and my personal experiences

Executive Housekeeping Intern

• Aug 2013 - May 2014

•Recorded and stored guests' lost & found items and shipped claimed items •Performed walk-throughs and completed Departure Lists •Assisted on creating task assignment lists & employee schedules •Performed Guest Room Attendant room inspections •Recorded and stored guests' lost & found items and shipped claimed items •Performed walk-throughs and completed Departure Lists •Assisted on creating task assignment lists & employee schedules •Performed Guest Room Attendant room inspections

Rooms Corporate Intern

• May 2013 - Aug 2013

•Checked guests in and out using Opera •Communicated with guests, resolved any issues and answered any of our guest's questions •Shadowed the Concierge and Bellman in Guest Services •Shadowed Room Attendants, Uniform Attendants and Housemen in Housekeeping •Attended Green Team, Resume, WeCare and Safety meetings •Operated PBX •Checked guests in and out using Opera •Communicated with guests, resolved any issues and answered any of our guest's questions •Shadowed the Concierge and Bellman in Guest Services •Shadowed Room Attendants, Uniform Attendants and Housemen in Housekeeping •Attended Green Team, Resume, WeCare and Safety meetings •Operated PBX

Housekeeping Intern

• Jan 2013 - Apr 2013

•Shadowed guest room attendants and housemen •Responsible for cleaning guest rooms and public spaces •Attended weekly classes with department heads as speakers •Shadowed guest room attendants and housemen •Responsible for cleaning guest rooms and public spaces •Attended weekly classes with department heads as speakers

Host & Cashier in The Dining Room

• Sep 2012 - Dec 2012

•Greeted and sat guests •Assisted in customer and party reservations •Responsibilities included posting, closing and handling of cash up to $500, room charges, university charge and other transactions •Greeted and sat guests •Assisted in customer and party reservations •Responsibilities included posting, closing and handling of cash up to $500, room charges, university charge and other transactions

Pool Side Server, Host & Snack Bar Attendant (Seasonal)

• May 2011 - Aug 2012

•Checked guests into the pool, cooked and prepared food, and served up to 100 guests daily •Promoted to Pool Side Server •Checked guests into the pool, cooked and prepared food, and served up to 100 guests daily •Promoted to Pool Side Server

Assistanat Student Manager

• Aug 2010 - May 2012

•Hired, scheduled, trained, and managed 75 student employees •Supervised opening, food preparation, and closing duties for seven different stations •Recorded daily inventories, processed invoices, and assisted with clerical responsibilities •Promoted to Assistant Student Manager after first year as a student employee •Hired, scheduled, trained, and managed 75 student employees •Supervised opening, food preparation, and closing duties for seven different stations •Recorded daily inventories, processed invoices, and assisted with clerical responsibilities •Promoted to Assistant Student Manager after first year as a student employee

Server

• May 2008 - Aug 2010

•Served residents fine dining in the dining halls and bistro •Responsibilities included preparing tables, service ware and prep station •Served residents fine dining in the dining halls and bistro •Responsibilities included preparing tables, service ware and prep station