Quality Control Manager

• May 2021 - Present

-Manages a remote team of 10-15 people across the country performing QC Checks on field data in 3 teams. -Develops resources to ensure consistency of quality control -Works in cross functional teams to improve software functionality -Delegates and prioritizes tasks in a dynamic environment to ensure client expectations are met

Data Quality Analyst

• Aug 2020 - May 2021

Data Quality Analysts perform data quality review of TSS field data to TSS requirements and client expectations. Data Quality Analysts perform review through Service Manager and may also perform paperwork review. Data Quality Analysts discuss project documentation and data with internal departments and clients as needed to resolve pending data quality concerns.

Lab Results/QC Admin

• Feb 2020 - Aug 2020

Lab Results/QC Admins review field report documentation for accuracy and lab results documentation for accuracy and report results to clients. Responsibilities -Perform Quality Control (QC) checks on TSS, client, and third-party data and test results for conformance to both normative and client specifications where applicable. -Interpret and communicate test results including any associated normative or client specifications to provide within client correspondences, internal… Show more Lab Results/QC Admins review field report documentation for accuracy and lab results documentation for accuracy and report results to clients. Responsibilities -Perform Quality Control (QC) checks on TSS, client, and third-party data and test results for conformance to both normative and client specifications where applicable. -Interpret and communicate test results including any associated normative or client specifications to provide within client correspondences, internal discussions, or in report generation. -Engage in customer service interactions by electronic, telephone, and/or direct in-person correspondence pertaining to client inquiries and comments.

Framing Specialist

• May 2019 - Feb 2020

-Deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place -Drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy -Driving sales and profitability of the custom framing department through the use of exceptional customer service, creative ability, and execution of an effective work flow. -Embody characteristics and perform duties of Brand Ambassador, Operational Excellence… Show more -Deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place -Drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy -Driving sales and profitability of the custom framing department through the use of exceptional customer service, creative ability, and execution of an effective work flow. -Embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader Show less -Deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place -Drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy -Driving sales and profitability of the custom framing department through the use of exceptional customer service, creative ability, and execution of an effective work flow. -Embody characteristics and perform duties of Brand Ambassador, Operational Excellence… Show more -Deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place -Drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy -Driving sales and profitability of the custom framing department through the use of exceptional customer service, creative ability, and execution of an effective work flow. -Embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader Show less

Team Member

• Jul 2018 - Nov 2018

Delivered a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! Drove sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.

Keyholder

• Oct 2017 - Jul 2018

Delivered a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! Drove sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. Assisted the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business.… Show more Delivered a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! Drove sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. Assisted the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. Also embodied characteristics and performed duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader.

Product Finishing Op - Quality Control Tech - Product Assurance Tech - Harvest Op

• Jun 2015 - Nov 2018

I was a comminution operator for REC Silicon. I worked as a temporary employee from 06/22/2015 to 07/17/2016, and was hired full time on 07/18/2016. I worked in a team environment to prepare polysilicon product for shipment to the customer. I was a quality control technician preparing samples to be sent to a lab for surface metal analysis and auditing bags randomly to ensure product meets specifications. Position involved multiple software programs at a quick pace to ensure good communication… Show more I was a comminution operator for REC Silicon. I worked as a temporary employee from 06/22/2015 to 07/17/2016, and was hired full time on 07/18/2016. I worked in a team environment to prepare polysilicon product for shipment to the customer. I was a quality control technician preparing samples to be sent to a lab for surface metal analysis and auditing bags randomly to ensure product meets specifications. Position involved multiple software programs at a quick pace to ensure good communication and product prepared in a timely manner to meet production needs. From February 2017 to July 2017, I served as the Interim Product Assurance Technician. Duties included nonconforming classification records upkeep, monitor and update surface metals results, investigate quality related issues, review quality critical materials lab documents, update standard operating procedures and send out training notifications per ISO standards, organized internal quality report investigations, and complete and report all shop floor management projects. Projects were completed in between spending the required 40-60% of time on production floor. Affected changes that reduced sampling time by 60%. Position was cancelled due to financial reduction needs. For last year, I had additional responsibilities as a Harvest Operator involving 30 ton crane work, caustic wash bays and continued quality control of manufactured product. Show less I was a comminution operator for REC Silicon. I worked as a temporary employee from 06/22/2015 to 07/17/2016, and was hired full time on 07/18/2016. I worked in a team environment to prepare polysilicon product for shipment to the customer. I was a quality control technician preparing samples to be sent to a lab for surface metal analysis and auditing bags randomly to ensure product meets specifications. Position involved multiple software programs at a quick pace to ensure good communication… Show more I was a comminution operator for REC Silicon. I worked as a temporary employee from 06/22/2015 to 07/17/2016, and was hired full time on 07/18/2016. I worked in a team environment to prepare polysilicon product for shipment to the customer. I was a quality control technician preparing samples to be sent to a lab for surface metal analysis and auditing bags randomly to ensure product meets specifications. Position involved multiple software programs at a quick pace to ensure good communication and product prepared in a timely manner to meet production needs. From February 2017 to July 2017, I served as the Interim Product Assurance Technician. Duties included nonconforming classification records upkeep, monitor and update surface metals results, investigate quality related issues, review quality critical materials lab documents, update standard operating procedures and send out training notifications per ISO standards, organized internal quality report investigations, and complete and report all shop floor management projects. Projects were completed in between spending the required 40-60% of time on production floor. Affected changes that reduced sampling time by 60%. Position was cancelled due to financial reduction needs. For last year, I had additional responsibilities as a Harvest Operator involving 30 ton crane work, caustic wash bays and continued quality control of manufactured product. Show less

Customer Service Representative

• Mar 2015 - Jun 2015

Worked in Northwestern Energy’s call center as a temporary employee. Assisted customers in setting up payment arrangements, negotiating payments, and providing account information while navigating Northwestern Energy’s software program. Related to customers and resolved conflicts as necessary while representing Northwestern Energy. Worked in Northwestern Energy’s call center as a temporary employee. Assisted customers in setting up payment arrangements, negotiating payments, and providing account information while navigating Northwestern Energy’s software program. Related to customers and resolved conflicts as necessary while representing Northwestern Energy.

Engineering Intern

• Jul 2014 - Dec 2014

Assisted drinking water treatment project engineer in historical data analysis to optimize plant operations for coagulation, flocculation, & GAC biofiltration. Designed and coordinated jar testing procedures in conjunction with research lab at University of Texas at Arlington. Worked with consultants in raw water data analysis using cumulative frequency curves. Developed presentation of historical biofiltration using cumulative frequency curves and particle distribution analysis. Assisted drinking water treatment project engineer in historical data analysis to optimize plant operations for coagulation, flocculation, & GAC biofiltration. Designed and coordinated jar testing procedures in conjunction with research lab at University of Texas at Arlington. Worked with consultants in raw water data analysis using cumulative frequency curves. Developed presentation of historical biofiltration using cumulative frequency curves and particle distribution analysis.

Research Assistant

• Jun 2011 - Jul 2014

Developed and executed research methods measuring properties of water contaminated with heavy metals and pharmaceuticals and develop treatment technologies. Designed and performed experimental methods as team leader. Trained and educated coworkers on extraction methods, hazardous waste management, safety protocol, and data analysis. Assisted in developing analytical method for measuring trace organic micro pollutants in drinking water, and supported drinking water pilot to remove organic micro… Show more Developed and executed research methods measuring properties of water contaminated with heavy metals and pharmaceuticals and develop treatment technologies. Designed and performed experimental methods as team leader. Trained and educated coworkers on extraction methods, hazardous waste management, safety protocol, and data analysis. Assisted in developing analytical method for measuring trace organic micro pollutants in drinking water, and supported drinking water pilot to remove organic micro pollutants using biological filtration technology. Researched aqueous vanadium removal using iron oxides and uranium removal using vanadate amended hydroxyapatite. ● Biodegradable Dissolved Organic Carbon Method ● Gas Chromatography Mass Spectrometry Analysis ● Inductively Coupled Plasma Mass Spectrometry Analysis ● Total Organic Carbon Analysis Absorption Spectroscopy ● BET Surface Area Analysis ● Total Organic Carbon Analysis ● Absorption Spectroscopy Show less Developed and executed research methods measuring properties of water contaminated with heavy metals and pharmaceuticals and develop treatment technologies. Designed and performed experimental methods as team leader. Trained and educated coworkers on extraction methods, hazardous waste management, safety protocol, and data analysis. Assisted in developing analytical method for measuring trace organic micro pollutants in drinking water, and supported drinking water pilot to remove organic micro… Show more Developed and executed research methods measuring properties of water contaminated with heavy metals and pharmaceuticals and develop treatment technologies. Designed and performed experimental methods as team leader. Trained and educated coworkers on extraction methods, hazardous waste management, safety protocol, and data analysis. Assisted in developing analytical method for measuring trace organic micro pollutants in drinking water, and supported drinking water pilot to remove organic micro pollutants using biological filtration technology. Researched aqueous vanadium removal using iron oxides and uranium removal using vanadate amended hydroxyapatite. ● Biodegradable Dissolved Organic Carbon Method ● Gas Chromatography Mass Spectrometry Analysis ● Inductively Coupled Plasma Mass Spectrometry Analysis ● Total Organic Carbon Analysis Absorption Spectroscopy ● BET Surface Area Analysis ● Total Organic Carbon Analysis ● Absorption Spectroscopy Show less

Environmental, Health & Safety Intern

• Jun 2013 - Aug 2013

Analyzed environmental, health, and safety regulations at the local, state, and federal levels to determine impact to Bell Helicopter operations. Developed and implemented plans to comply with these regulations. Analyzed standards, in terms of engineering concepts, on which they are based; and apply these standards to meet specific situations. Analyzed environmental, health, and safety regulations at the local, state, and federal levels to determine impact to Bell Helicopter operations. Developed and implemented plans to comply with these regulations. Analyzed standards, in terms of engineering concepts, on which they are based; and apply these standards to meet specific situations.

Circulation Desk Assistant

• Oct 2010 - Aug 2011