Experience

Encompass

• United States
• Education Administration Programs
• 1 - 100 Employee

• Human Resources Specialist

  • Nov 2021 - Present

• Administrative Assistant

  • Mar 2019 - Nov 2021

  •Answer telephone calls, take messages, and relay information to appropriate centers and individuals•Design and coordinate content for Encompass Exchange Newsletter as well as a template for center newsletters•Edit children’s times in timeclock (primarily all centers)•Encompass monthly meeting calendars; sign-in & out sheets, etc.•Maintain inventory of forms; print, order, create and update forms upon request•Maintain inventory of Enrollment Packets, Parent Handbooks, and forms; print or order as needed•Prepare mail for incoming and outgoing distribution•Maintain and submit orders for Love Life diaper distribution as well as Goodwill vouchers•Order office supplies for Administrative Office and centers upon request•Kaleidoscope newsletter – design and coordinate printing and mailing•Organization of main floor storage closet & foyer; AO and Cornerstone Board rooms; purchase and restock inventory •Provide project and events assistance support, upon request•Process printing requests for Centers and Administrative Office, i.e. Business Cards, Stationary, Brochures, etc. Show less



Tundra Lodge Resort & Waterpark

• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • Apr 2016 - Mar 2019

  •Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency. •Responds to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion. •Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. •Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service. •Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation. •Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. •Allocates rooms to expected arrivals after checking the guest’s preferences and special requests. •Builds strong relationships and coordinates with all other departments. •Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner. •Handles bus group arrivals and corporate market segment groups and pre-registers each guest and ensures payment is made in full for the group or that billing is correct. •Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policies and procedures. •Participates in setting yield management strategies, marketing programs, and rates •Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, or MOD. •Assists all departments in servicing the guests especially during high volume periods. •Takes responsibility in the absence of the Front Desk Manager. •Produces hotel front desk schedules Show less