Experience

Conexia

• Human Resources Services
• 1 - 100 Employee

• Head of Service - Health

  • Aug 2021 - Present

  Taking the pressure out of your HR. Conexia deliver forefront technology that simplifies systems and places your people at the centre of a positive workplace culture. Managing a team of over 65 recruiters, skilled operations managers and administrators to lead the delivery of a fully managed HR and Payroll service to numerous healthcare trusts, I deliver a pro-active service that exceeds business objectives and service level targets while seeking to optimise resource utilisation and drive efficiencies and continuous improvement in process and service delivery. I am passionate about growing the business and developing a strong and motivated team to ensure our customers are not only satisfied but also consider us to be trusted partners. Show less



Capita People Solutions

• United Kingdom
• Human Resources
• 1 - 100 Employee

• Service Delivery Manager - Secondment

  • Jun 2021 - Aug 2021

  Seconded to lead a team through a period of change. Supplying HR services to a public sector client including numerous service lines across multiple sites. Seconded to lead a team through a period of change. Supplying HR services to a public sector client including numerous service lines across multiple sites.



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Operations Business Manager

  • Oct 2018 - Aug 2021

  Working across both the shared service operations functions and the Capita Resourcing business as a whole I deliver as an active trouble-shooter, accountable for multiple workstreams of activity. I am focussed on increasing our commercial viability and enhancing client experience when engaging with the operations functions, and responsible for transformation and business change across these areas. I am responsible for the communication and compliance of legislative updates and changes and work closely with the Capita Resourcing sales functions to advise on these areas. I have built and delivered advisory, consultancy and partner-venture offerings in line with the 2021 IR35 reform. As the Capita Resourcing business IR35 SME I use my personal experience of IR35 transformation in the public sector to support organisations with developing their IR35 strategy ahead of the 2021 changes and have contributed to numerous resources on this subject. Show less



PwC

• Professional Services
• 700 & Above Employee

• Client Executive

  • Feb 2018 - Sep 2018

  About PwC We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them. Working as part of the Strategic Account Management team, a Client Executive contributes to the efficient and smooth delivery of a variety of different projects and engagements, fulfilling project specific briefs alongside the Account Managers and Partners. Acting as a central hub and repository of account information, the Client Executive is the first point of contact for a broad, and global, account service team and therefore manages a high number of both internal and external stakeholders. My focus is mainly on: • Professional services operational support for a large global bank, including proposals, the procurement relationship, cost-analysis, reporting and debt management. • Nurturing my historical relationships to build confidence in the PwC service and determine business development opportunities. Show less



Capita Business Services

• IT Services and IT Consulting
• 300 - 400 Employee

• Client Relationship Specialist

  • Oct 2016 - Jan 2018

  As a result of my strong relationship-building and customer service skills, keen eye for detail and thorough knowledge of operations surrounding the contracting process, a role was created for me within the Network Rail account team which allowed me to focus on: • Internal process developments to best fit the requirements of the client, following reviews and discussions supporting the Relationship Management team and Account Director • Financial and data analysis which allowed me to reduce the account debt and resolve long-standing queries surrounding rates and payments, and deliver a higher quality of information to our client • Updates on government legislation – the legislation which affects contractors (especially those within the public sector) is frequently reviewed and means that both Capita and Network Rail have to amend processes and reassure workers. I worked with the Account Director and Compliance Team to ensure any changes were adhered to and communicated across the workforce and client. • Management of adhoc projects which allowed me to raise my profile both internally and externally • Supporting the RBPs on site to increase visibility and to allow our team to focus on a more strategic approach to our service, whilst ensuring that the client is not neglected. Show less



Network Rail

• United Kingdom
• Rail Transportation
• 700 & Above Employee

• Vendor Recruitment Coordinator (via Capita Business Services)

  • Apr 2015 - Oct 2016

  Network Rail is the not for profit owner and operator of Britain’s railway infrastructure. They aim to deliver a safe, reliable and efficient railway for freight and passenger trains. Today, rail is a success story. There are more journeys than at any time, with the exception of the two world wars – 3.25 million every day and 1.3 billion a year. Though the network is half the size it was before the 1960s, more trains run every day than ever before. Rail is no longer an industry in decline, but one expanding and planning with confidence. Network Rail have achieved some notable successes which have given their stakeholders confidence that they can deliver. In Scotland the railway between Airdrie and Bathgate has been re-opened, on time and to budget. Improvements to the London Overground have allowed longer trains to run more often, helping transform Stratford station into a fitting gateway to the Olympic Park. Network Rail was reclassified from the private sector to the public sector on 1 September 2014 following changes to European statistical guidance. They retain the commercial and operational freedom to manage Britain’s railway infrastructure within effective regulatory and control frameworks. As a Recruitment Coordinator I worked in a very busy team and was made responsible for: • Managing two separate inboxes, including a high volume of requests and queries • Developing and implementing a process for registering pre-named workers ahead of the Onboarding stage, with over 300 of these placements made over the first three months. • Completing requests for ‘Short-Term Professional Hires’ within very limited timeframes due to their urgent nature, which includes liaising with Requesters and Suppliers. • Supporting the wider delivery team by scheduling interviews, managing projects and systems support Show less



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Contractor Care Team Leader

  • Jun 2014 - Apr 2015

  Since my promotion to the role of Team Leader I am now responsible for: • Managing the workloads of my team to ensure that targets are met and the business plan achieved • Forecasting and resource planning to reduce risk to the business • Process development and implementation • Delivering training to both the Extensions team and a number of new starters in the Business Support Team – I am often the first person to meet with new colleagues and give an overview of the business.

• Business Support Services Specialist

  • Jul 2013 - Jun 2014

  After becoming the Extensions Specialist role I was also responsible for:• Acting as the extensions subject matter expert• Actively becoming the escalation point in the absence of the Extensions Team Leader and Manager• Conducting ad-hoc duties as requested by management, such as delivering presentations, creating reports and leading meetings

• Extension Management Coordinator

  • Jan 2013 - Jul 2013

  My role as a coordinator within the busy Contract Extensions team required me to be:• Responsible for the extensions process and inbox, ensuring that all communications were handled within 24 hours• Raising extension reports and sharing the outcomes with colleagues and external parties• Confirming extensions and terminations with the contractors upon hiring manager or RBP approval• Dealing with any queries from line managers, recruiters and 2nd tier agencies to ensure the process moves to conclusion as quickly as possible.• To process and raise all contracts using a number of systems at the highest level of accuracy. Show less



Johnson & Johnson

• High Wycombe

• Sales Solutions Coordinator (LifeScan Animas UK)

  • Nov 2012 - Dec 2012

  My main responsibilities in this role were: • Supporting the Sales Solutions team during the implementation of two new databases. • Testing developing databases to determine their functionality • Coordinating training sessions on numerous dates for various teams – organising venues, hotels, agendas and communications. My main responsibilities in this role were: • Supporting the Sales Solutions team during the implementation of two new databases. • Testing developing databases to determine their functionality • Coordinating training sessions on numerous dates for various teams – organising venues, hotels, agendas and communications.



Ella's Kitchen

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Marketing Assistant

  • Jul 2012 - Oct 2012

  At Ella’s Kitchen I assisted with many activities including: • Copywriting and approval of packaging, both for new and existing products, to deadlines • Managing customer and marketing enquiries via email and telephone • Organising a photo shoot in full in order to gain images of products and babies At Ella’s Kitchen I assisted with many activities including: • Copywriting and approval of packaging, both for new and existing products, to deadlines • Managing customer and marketing enquiries via email and telephone • Organising a photo shoot in full in order to gain images of products and babies



Techtronic Industries - TTI

• United States
• Manufacturing
• 700 & Above Employee

• Technical Administrator

  • May 2011 - Aug 2011

  During my time at TTI I: • Learnt to operate numerous computer systems in order to perform daily administration activities which supported the technical team. • Participated in a great deal of telephone communication with customers. • Processed a very high daily volume of paperwork and online requests efficiently. During my time at TTI I: • Learnt to operate numerous computer systems in order to perform daily administration activities which supported the technical team. • Participated in a great deal of telephone communication with customers. • Processed a very high daily volume of paperwork and online requests efficiently.



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Toys Intern

  • Jul 2010 - Mar 2011

  Whilst at Disney I was responsible for, and participated in a number of duties including: • Compiling and presenting numerous reports and analytical documents to assess prospective ideas and existing products. • Creating and giving presentations • Maintaining and distributing product catalogues and samples. • Liaising with licensees and global teams within Disney by email and telephone as well as in person • Visiting retailers • Participating in many video conferences and meetings, sometimes alone. Show less



The Entertainer Toy Shop

• Sales Assistant

  • Apr 2006 - Jan 2008

  Saturday staff Saturday staff



3 Mobile Telecomms

• Work Experience

  • Oct 2005 - Oct 2005

  In my one week in the marketing department of 3 Mobile Telecomms’ head-office I participated in a number of duties including researching competitors, filing and inputting data onto spreadsheets, choosing and notifying competition winners and attending meetings with senior members of staff. In my one week in the marketing department of 3 Mobile Telecomms’ head-office I participated in a number of duties including researching competitors, filing and inputting data onto spreadsheets, choosing and notifying competition winners and attending meetings with senior members of staff.