Emily Jacquez
Clinical Trial Navigator at Carebox- Claim this Profile
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Spanish Professional working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Xiomara Elena Gonzalez, BA English, M.Ed Leadership
Professional Team player Results driven Can work well under pressure and changing requirements Supervisory skills cross differing skill/expectation levels: older work force to millenials. Emily can flourish in a company that inspires and encourages employees to contribute to the collective success of the company.
Xiomara Elena Gonzalez, BA English, M.Ed Leadership
Professional Team player Results driven Can work well under pressure and changing requirements Supervisory skills cross differing skill/expectation levels: older work force to millenials. Emily can flourish in a company that inspires and encourages employees to contribute to the collective success of the company.
Xiomara Elena Gonzalez, BA English, M.Ed Leadership
Professional Team player Results driven Can work well under pressure and changing requirements Supervisory skills cross differing skill/expectation levels: older work force to millenials. Emily can flourish in a company that inspires and encourages employees to contribute to the collective success of the company.
Xiomara Elena Gonzalez, BA English, M.Ed Leadership
Professional Team player Results driven Can work well under pressure and changing requirements Supervisory skills cross differing skill/expectation levels: older work force to millenials. Emily can flourish in a company that inspires and encourages employees to contribute to the collective success of the company.
Credentials
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COVID-19 Contact Tracing
The Johns Hopkins UniversityMay, 2020- Nov, 2024 -
Psychological First Aid
Johns Hopkins UniversityMay, 2020- Nov, 2024 -
Trauma-Informed Care Workshop Series #1b - How to Lead Through COVID-19 Crisis in a Resilience-oriented Traumainformed Way
Michigan Public Health Training CenterMay, 2020- Nov, 2024 -
PTSD 101: PTSD and Experiences of Sexual Harassment and Sexual Assault During Military Service
Texas Department of Health and Human ServicesFeb, 2019- Nov, 2024 -
Licensed Chemical Dependency Counselor Intern
-Apr, 2018- Nov, 2024
Experience
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Carebox
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Clinical Trial Navigator
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Jan 2023 - Present
• Assist patients, families, and/or healthcare providers identify clinical trials that match a patient's specificprofile and location• Answer calls, emails and direct requests for contact• Enter and update a patients profile with demographics• Either complete questionnaires over the phone or send the questionnaire's via email to be completed• Data entry of completed questionnaire's• Assist patients, families, and/or healthcare providers in completing questionnaires over the phone• Provide patients, families, and/or healthcare providers with a list of preliminary match of clinical trials• Follow up with contacted individual(s) to ensure no issues were encountered when reaching out to trials• Provide follow up as needed for trial matching Show less
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Intake Specialist
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Jun 2022 - Jan 2023
Assist patients, families, and healthcare providers identify clinical trials that match a patient's specific profile and location.Answer calls, emails and direct requests for contactEnter and updated a patients profile with demographicsEither complete questionnaires over the phone or send the questionnaire's via email to be completedData entry of completed questionnaire'sScheduling follow ups either for self or for Clinical Trail Navigators
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BCFS Health & Human Services
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United States
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Non-profit Organizations
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700 & Above Employee
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PRN DHSCM Regional Team Lead
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Sep 2021 - Present
Initiate contact with newly assigned team members to welcome and orient them to the HS-IDCM Program.Act as first point of contact for assigned team members and respond to inquiries regarding training requirements, BCFS HHS systems and policies, and program specific information within a reasonable time-period, routing questions up the chain of command as necessary.Monitor the completion of trainings required for deployment eligibility.Report problems to the Deputy Program Manager if team members fail to comply.Plan, coordinate, and conduct monthly communications, providing situational awareness on agency and program updates, the status of significant events and declaration activity within the United States and its’ territories which could result in deployment activity.Facilitate development of regional resource information on various agencies who may be of assistance during time of national crisis.Familiarize team members with various aspects of past IDCM and other Case Management Team (CMT) deployments.Submit one article, per quarter, for use in a monthly DHSCM E-newsletter.Submit monthly reports by the 5th of each month.Make preparations for and take appropriate/timely action to activate and respond to DHSCM related taskings. Show less
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PRN Case Manager
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Jan 2018 - Sep 2021
Work in a PRN role with the Emergency Management Department. Assist as needed on Missions in different capacities to include Case Management and Mental Health. -ORR Case Manager (Sept 2021-Oct 2021) -Conducted initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youthConducted interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelterDetermined options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicableCoordinated with local pro bono attorneys for the timely provision of “Know Your Rights” presentations to youth and ensure youth signs the acknowledgment and receives a copy of the Legal Service Provider list and Notice to Juvenile Aliens in Federal Facilities Funded by DHS or HHSEnsured the timely completion of (assessments) Initial Intake, Emergency Placement, and Preliminary Service Plans in accordance with State, and Federal requirements.Ensured the timely submission of the initial Individual Service Plan due within 21 days of the youth’s arrival to the shelter and 30-day updates thereafterDocumented all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes as required by State and Federal contractsSubmitted completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative.Provided weekly updates to case managers at shelter so that they could relay the information to the youth and telephonic updates to family members/sponsor with documentation Show less
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PRN Case Manager
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Jan 2018 - Sep 2021
Work in a PRN role with the Emergency Management Department.Assist as needed on Missions in different capacities to include Case Management and Mental Health.-NOLA Hurricane Response, Mental Health Clinician Lead (September 2021) Lead a group of 3 Mental Health Clinicians in which we all provided crisis intervention, emotional support to the guest we serviced and also assisted with getting the guests to sustainable housing or returned to their home once proven safe and livable.-ORR Case Manager (July-Sept 2021) -Intake of new minors to the facility-Assisted with minors placing calls to family in home country and potential sponsors and case management for unification of minors. Ensured the provision of two weekly telephonic contacts with family of origin, primary caregiver and/or sponsor. Provided weekly updates to minors about their case.-ACS Laredo PRN Intake/Discharge Case Manager (July- Sept 2020) - admitted patients into the facility, assisted with assessing the patients socioeconomic needs upon discharge, as well as assist with Spanish translation. Also assisted with other tasks as needed.-NOLA COVID Response in a Clinician Role (Mental Health April-May 2020) providing emotional support, crisis intervention and assistance as needed for the mental health wellbeing of the guests entrusted in our care. Show less
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Service Coordinator
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Oct 2014 - Dec 2017
-Service Coordinator responsibility included measuring and evaluating the performance of the Case Managers who come in direct contact with the company's client base. The main goal ensuring objectives are being met so that the company maintains operations at an optimal level.-Surpassed other case managers by being promoted to Service Coordinator after only a year of case management-Overhauled the quality management forms and tracking system for the call center-Created and customized the scoring forms for the case managers that were audited-Researched and assisted with policy and protocols implemented-Facilitated training in the absence of the Trainer-Oversaw a group of 7 Case Managers during a 6-month home study project Show less
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Wounded Warrior Project
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United States
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Non-profit Organizations
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700 & Above Employee
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warrior support specialist
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Aug 2019 - Jul 2021
As a warrior support specialist responsibilities include support and management of 8+ warrior coordinators who’s responsibility include answering incoming phone calls, emails, and program referrals for our Alumni, Family support members, other entities and either connect them either with external resources or internal programs; dependent on their need.• Assist and train new teammates• Assist the Resource Center as needed to include taking phone calls, live chats, emails, and referrals• Complete referrals received from Combined Arms• Staff Mental Health cases with teammates to determine best type of referral• Promote positivity daily among teammates• Intervened for teammates with difficult callers to include assist calls and WRs that are in Crisis• Revamping of Teammate Playbook and updating of training material for new hires• Measuring and evaluating the performance of teammates and providing coaching where appropriate• Assisted in creation of Observe AI for our call platform with trigger words to gain a better understanding of day-to-day calls – such as crisis calls• Assist Trained • While working as a Warrior Coordinator one responsibility was reaching out to organizations to get them vetted to input into the Information and Referral Resources Show less
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Warrior Coordinator
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Feb 2018 - Aug 2019
Connected with warriors and their families who are in transition or have separated from military service by responding to them via multiple channels of communications, e.g., phone, email, chat, and in-person.Assessed and triaged the needs of warriors, caregivers, and family members.Coordinated alumni registration and verification process.Identified programs and services eligibility. Proactively communicated with warriors and family members to facilitate the registration process and answer eligibility questions. Utilized probing questions to identify specific needs and uncover new opportunities.Registered warriors and family members.Provided program overviews to newly-registered warriors and family members for continuous support and engagement via inbound and outbound communications.Connected warriors, caregivers, and family members with WWP programs and services to assist them with their long-term recovery and empowerment.Identified and handle crisis situations, including suicide intervention and prevention.Followed up with internal teammates, warriors, caregivers, family members, and community resources as appropriate.Completed outbound calls to warriors with the intention of getting them engaged in WWP programs and services or to ensure they have no current specific needs.Utilized internal database to determine resources that are appropriate for the warriors and family support member’s needs.Researched historical information using WWP internal systems.Created, updated, and maintained current and accurate data in WWP internal systems.Researched and vetted external organizations to enhance the information and referral database.Complied with call and email quality established standards set by leadership.Established effective working relationships and work collaboratively with WWP teammates.Assisted new teammatesPromoted positivity daily among teammatesIntervened for teammates with difficult callers Show less
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CROSSROADS TREATMENT CENTER OF SAN ANTONIO
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United States
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Medical Practices
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Counselor Intern - Chemical Dependency
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Mar 2019 - Jul 2019
As a Counselor Intern responsibility include management of 40 plus case load of patients who were seeking treatment for chemical dependency. • Served as a subject-matter expert and resource in then planning, coordination, and participation of clients throughout the program • Intake of new patients which comprised of completion of Biopsychosocial and comprehensive screenings to identify and coordinate care • Developed and encouraged a collaborative relationship with new and existing patients to allow optimal use of counseling sessions • Weekly counseling sessions with patients which included treatment planning would range anywhere from 15 minutes to an hour dependent on the patients’ current need • Completion of Urinalysis samples of new patients and existing patients to gain a better understanding of dosing of Methadone and if needed to psychoeducation on the dangers of mixing illicit substances while taking Methadone • Crisis Intervention played a key role in this position as many of our patients were usually in some type of distress during periods of withdrawal which included anxiety, defensiveness, acting out, and tension reduction • Assisted patients during early sobriety through emotional augmentation to help divert potential crisis situations • Assisted patients with goal setting specific to their personalized treatment plan • Ensured proper and accurate documentation of patient’s file in a timely manner • Attended weekly staff meetings with nursing staff and other counselors regarding patients’ progression/regression • Contacting of different organizations to build rapport with efforts to get patients connected and engaged in their success for recovery Show less
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Photographer
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Sep 2011 - Sep 2015
-Traveled locally and surrounding areas of San Antonio to take photos of Sports Teams and individual pictures -Assisted with set up and tear down of equipment -Managed data and payments of photo packages. -Traveled locally and surrounding areas of San Antonio to take photos of Sports Teams and individual pictures -Assisted with set up and tear down of equipment -Managed data and payments of photo packages.
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Wayne Wright LLP Injury Lawyers
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United States
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Legal Services
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1 - 100 Employee
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Intake Specialist
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Jun 2014 - Oct 2014
-Answer calls of established clients, vendors, and third parties directing them to the proper individual with who they needed to speak with. For calls of potential clients, data entry was important as their information regarding their case was gathered, entered into the database and reviewed. -Conducted individualized training of new hires -Corresponded with attorneys regarding client cases -Assisted, when necessary, attorneys who had Spanish speaking clients -Answer calls of established clients, vendors, and third parties directing them to the proper individual with who they needed to speak with. For calls of potential clients, data entry was important as their information regarding their case was gathered, entered into the database and reviewed. -Conducted individualized training of new hires -Corresponded with attorneys regarding client cases -Assisted, when necessary, attorneys who had Spanish speaking clients
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Maximus
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United States
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Government Administration
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700 & Above Employee
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Application Support Specialist II
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Oct 2013 - May 2014
Processed images, documents, and applications for government assistance in a timely manner ensuring that the documents were linked to the proper case. -Surpassed daily and monthly quotas Processed images, documents, and applications for government assistance in a timely manner ensuring that the documents were linked to the proper case. -Surpassed daily and monthly quotas
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James Madison High
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San Antonio, Texas Area
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English Language Learner (ELL) Assistant Teacher
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Aug 2013 - Oct 2013
Ensured that all legal signed documents and information was up to date or returned in a timely manner for the students’ files. Co-taught ELL students during their regular classes to ensure that they understood the material being presented to ensure the success of the student. -Observed students during lessons and interpreted and communicated information when needed. -Encouraged students to attend school daily -Assisted students with goal setting -Tested new ELL students to ensure proper placement within the school setting Show less
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Intake Specialist/Trainer
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Oct 2012 - May 2013
-Answer calls of established clients, vendors, and third parties directing them to the proper individual with who they needed to speak with. For calls of potential clients, data entry was important as their information regarding their case was gathered, entered into the database and reviewed. -Conducted individualized training of new hires -Corresponded with attorneys regarding client cases -Assisted, when necessary, attorneys who had Spanish speaking clients -Answer calls of established clients, vendors, and third parties directing them to the proper individual with who they needed to speak with. For calls of potential clients, data entry was important as their information regarding their case was gathered, entered into the database and reviewed. -Conducted individualized training of new hires -Corresponded with attorneys regarding client cases -Assisted, when necessary, attorneys who had Spanish speaking clients
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United Central Control
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San Antonio, Texas Area
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Dispatcher
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Aug 2010 - Oct 2012
Dispatch first responders in a timely manner dependent on the type of alarm and level of priority. -Held a Security Clearance -Performed at a quicker rate than most of my co-workers -Adapted quickly to unforeseeable situations. Dispatch first responders in a timely manner dependent on the type of alarm and level of priority. -Held a Security Clearance -Performed at a quicker rate than most of my co-workers -Adapted quickly to unforeseeable situations.
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Education
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2011 - 2013
University of Phoenix
Master of Science in Psychology, Psychology -
2009 - 2011
University of Phoenix
Bachelor of Science (BS) Psychology, Psychology -
2007 - 2009
University of Phoenix
Associate of Arts (AA), Criminal Justice
Community
