Experience

Citizen Relations
• United States
• Public Relations and Communications Services
• 100 - 200 Employee
• Senior Account Executive

  • Oct 2022 - Present


Quotient Technology Inc.

• United States
• Software Development
• 700 & Above Employee

• Customer Success Manager

  • Oct 2021 - Oct 2022

  - Acts as main point of contact for clients, handling day to day needs and communications.- Maintains healthy client relationships to ensure high customer satisfaction and successful campaignoutcomes.- Creates contracts and manages POs and invoices via SalesForce.- Highlights and upsells additional Quotient products and services that will best help clients to meet their goals.- Works closely with clients and internal teams to ensure on-time and accurate executions of promotion and media programs.- Monitors campaign performance and provides in-depth reporting and analytics to clients on a regularbasis.- Identifies and diagnoses potential campaign issues and works cross-functionally with internal teams to provide the client with solutions.- Executes kick off calls and end of campaign briefs with clients and internal stakeholders. Show less

• Digital Campaign Manager

  • Jul 2018 - Nov 2021

  - Responsible for obtaining assets, submitting production requests, creating timelines, and ensuring promo and media meet standards for launch.- Executed $7,250,000 in promo and media campaigns in 2020.- Used operations expertise to assist sales with strategies to ensure campaigns were as successful and profitable as possible.- Experienced in working with high-spend clients and providing them with top-notch customer service. –Clients included Nestle, CONAGRA, Kraft Foods, Kimberly Clark Corporation, SC Johnson & Tyson.- Internal subject matter expert for Salesforce & Digital Rebate Link product – responsible for creating trainings and internal documentation. Show less



Campus Management Corp.

• United States
• Software Development
• 100 - 200 Employee

• Client Solutions Specialist

  • Oct 2017 - Jul 2018

  (Campus Management acquired Hobsons Admissions products in Oct 2017. Continuing Client Support Specialist role at Campus Management Corp.) Provided client support and solutions for educational institutions regarding their CRM and Application processes. Clients include Harvard University, Johns Hopkins University, Duke University, and New York University among others. (Campus Management acquired Hobsons Admissions products in Oct 2017. Continuing Client Support Specialist role at Campus Management Corp.) Provided client support and solutions for educational institutions regarding their CRM and Application processes. Clients include Harvard University, Johns Hopkins University, Duke University, and New York University among others.



Hobsons

• United States
• Education Administration Programs
• 1 - 100 Employee

• Client Solutions Specialist

  • Nov 2015 - Oct 2017

  Provided client support and solutions for educational institutions regarding their CRM and Application processes. Clients include Harvard University, Johns Hopkins University, Duke University, and New York University among others. Provided client support and solutions for educational institutions regarding their CRM and Application processes. Clients include Harvard University, Johns Hopkins University, Duke University, and New York University among others.



Cincinnati Children's Hospital Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant/Project Coordinator

  • Jan 2014 - Nov 2015

  Coordinator for the Emergency Medicine residency rotation and administrative assistant to multiple Emergency Medicine MDs and PhDs Coordinator for the Emergency Medicine residency rotation and administrative assistant to multiple Emergency Medicine MDs and PhDs


Kroger
• Germany
• 1 - 100 Employee
• Customer Service Representative

  • Mar 2008 - Jan 2014