Experience

Miller and Steeno PC

• Law Practice
• 1 - 100 Employee

• Case Management

  • Apr 2016 - Present

  • Enter defendant and plaintiff data into the law firm’s database • Apply post-judgment payments • Adjust interest per state and/or the client’s request • Communicate with various courts throughout Missouri, Illinois, Arkansas, and Tennessee • Interact daily with attorneys • Send out substitution of attorney, substitution of counsel, entry of appearance, and assignment of judgment information • Update court dates for the defendants • Enter defendant and plaintiff data into the law firm’s database • Apply post-judgment payments • Adjust interest per state and/or the client’s request • Communicate with various courts throughout Missouri, Illinois, Arkansas, and Tennessee • Interact daily with attorneys • Send out substitution of attorney, substitution of counsel, entry of appearance, and assignment of judgment information • Update court dates for the defendants



Client Services Incorporated

• • Dec 2013 - Apr 2016

  I navigate through CUBS, evaluate and download client requested calls, listen and document any FDCPA, client/company, brand risk, and/or script deviation errors that may have occurred. I notify account representative's managers of their mistakes so they can correctly coach them. I actively listen to about 350 calls in a month while keeping an organized excel spreadsheet and tracker.

• • Jul 2013 - Dec 2013

  I navigate through DOS, update data throughout people's files, make various phone calls in regards to their personal business matters. I identify problems and propose solutions based on their personal situations. I update around 280 files a day while making around 230 phone calls.I maintain a fast paced work environment while working independently as well as with a small group of people assigned to the same portfolio. I have worked with American Water and am currently working with JP Morgan Chase. Show less



Volunteer

• Five Acres Animal Shelter

  • Feb 2013 - Apr 2016



Menards

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Feb 2013 - Jul 2013

  I print and organize paperwork for all the departments, manage cash flow, help customers to the best of my ability, handle returns, handle transactions up to thousands of dollars, complete the coupon audit, and prepare the front end for opening six days a week. I print and organize paperwork for all the departments, manage cash flow, help customers to the best of my ability, handle returns, handle transactions up to thousands of dollars, complete the coupon audit, and prepare the front end for opening six days a week.