Marketing Executive

• Aug 2023 - Present

Campaign Manager

• Oct 2022 - Aug 2023

Marketing Assistant

• May 2021 - Oct 2022

Founder, Virtual Assistant & Social Media Manager

• Feb 2021 - Oct 2022

Providing professional administrative, technical or creative assistance to clients remotely. Providing professional administrative, technical or creative assistance to clients remotely.

Retail Assistant

• Oct 2019 - May 2021

Providing the highest standards of service in order to deliver a magical experience to every customer. Working collaboratively to maintain the brand, food hygiene and health & safety standards, within a fast paced environment.

Customer Service Advisor (Secondment)

• Aug 2020 - Apr 2021

Processing customer orders via phone and email, providing advice on products as required. Dealing with order queries, taking ownership and resolving issues efficiently and professionally, ensuring customers receive the best possible outcome.

Independent Marketing Consultant

• Oct 2019 - May 2020

As part of my final university project, I worked in a small team to provide our client with key recommendations based on their marketing strategy and objectives. We conducted extensive marketing research within micro and macro environments, including interviews and questionnaires of staff and the general public, in order to offer clear guidance. This project received 86% (first) overall, with myself receiving 93% for my personal efforts.

Sustainability Student Placement (Marketing)

• Sep 2018 - Sep 2019

Closely managed and developed the University’s Sustainability social media platforms (Instagram, Facebook and Twitter). Creating and sending monthly newsletters whilst managing student and staff mailing lists. Producing quality news stories and press releases to be posted on the University’s news page Implementing Green Impact (NUS) across the university community by providing training workshops and events. Managing a variety of projects and events, including the first Student Sustainability Conference. Developing travel plans and campaigns, creating relationships with other departments within the University and counterparts at University of Leeds. Administering the University wide utility spreadsheet, by uploading all utility data and ensuring formulas are accurate. Show less

Quick Service Food & Beverage

• Jun 2018 - Aug 2018

I was given the opportunity to participate in Disney’s Cultural Exchange Program; after thorough interviews, I was one of 150 students selected out of 3000 applicants. Working in one of the resorts hotels I worked closely with Cast Members from across the world (Hong Kong, Singapore and Mexico for example) to deliver the highest standard of customer service and create ‘Magical Moments’ for our guests. I became proficient in cash handling (dollars), food handling & preparation and housekeeping. I was responsible for providing excellent guest service in multiple areas, onstage and backstage. Show less

Sales Consultant and Keyholder

• Jan 2017 - May 2018

Duty managing the store whilst providing a high level of customer service to continue and build strong customer relationships. Using the EPOS system to process sales, orders and office functions. Duty managing the store whilst providing a high level of customer service to continue and build strong customer relationships. Using the EPOS system to process sales, orders and office functions.

Seasonal Sales Associate

• Oct 2016 - Dec 2016

During my short time with the company, I followed procedures and provided a high standard of customer service to improve instore experience. Whilst using tills, processing orders, over the phone sales, resolving complaints, stock replenishment and cashing up. During my short time with the company, I followed procedures and provided a high standard of customer service to improve instore experience. Whilst using tills, processing orders, over the phone sales, resolving complaints, stock replenishment and cashing up.

Playworker

• Sep 2015 - Jul 2016

I provided childcare before and after school including, sport, craft, gaming and roleplaying activities. Interacting with many ages groups. Preparing snack whilst complying to multiple regulations. I provided childcare before and after school including, sport, craft, gaming and roleplaying activities. Interacting with many ages groups. Preparing snack whilst complying to multiple regulations.

Sales Assistant

• Oct 2013 - Jan 2016

My main roles during my time at WH Smith were: to serve customers on tills, processing sales, answering queries, stocking shelves, stock replenishment and moving POS. I was also given the opportunity to work out of store at many festivals/events in the area with guests visiting from across the country and globally. My main roles during my time at WH Smith were: to serve customers on tills, processing sales, answering queries, stocking shelves, stock replenishment and moving POS. I was also given the opportunity to work out of store at many festivals/events in the area with guests visiting from across the country and globally.