Experience

PAUSA CAFÉ

• Restaurants
• 1 - 100 Employee

• Team Leader

  • Apr 2021 - Present



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Technical Support

  • Mar 2020 - Nov 2020

  Customer Tech Assistant for Broadband, Landline, BT TV, and email service issues. Very diverse role as I had to adapt to each individuals ability and circumstance to best diagnose the fault/issue in order to resolve it as quickly and stress-free as possible for the caller. Time management was key in order to value the customer's own time and to keep up with targets while still giving a very personal experience and building a good rapport. Personality and adaptability were key, and I thoroughly enjoyed striving for both! Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Apr 2014 - Dec 2019

  Crew member, worked proficiently in both customer-facing roles and kitchen duties. Crew member, worked proficiently in both customer-facing roles and kitchen duties.