Regional Coordinator

• Jan 2022 - Present

Court Accompaniment Officer and Outreach Worker

• Jun 2021 - Jan 2022

• Provide legal information on family law issues, domestic violence orders, and court procedures.• Support clients around safety issues, and legal matters in relation to domestic violence orders.• Make recommendations, and complete referrals to other organisations/sources of support.• Provide information about victim’s rights and information on relevant court orders.• Offering one to one support to women who have experienced domestic abuse, focusing upon an empowerment model.• Offering emotional, practical, and domestic violence psychoeducational support, and liaising with appropriate services.• Completing children protection and welfare protocols.• Completing monthly statistics, written logs and database reports. Show less

Relief Worker

• Nov 2020 - Jun 2021

• Corresponded with clients on a daily basis by phone, complying with government, GDPR and company rules and procedures.• Monitor and liaise with clients and the general public through email to ensure mailboxes are regularly checked and responded to.• Secure the organisation premises while on shift and monitor CCTV cameras to ensure safety for clients and staff.• Record daily activities on and correspondence on organisational database and statical value on excel spreadsheets.

Business Manager

• Oct 2020 - Jan 2022

• Complete clerical and administrative tasks for the business. • Hiring, training, and evaluating new employees. • Resolving conflicts and grievances. • Preparing reports for the owner. • Liaising with the owner and management to ensure the business meets its financial goals. • Liaising with customers and suppliers via email and social media. • Complete clerical and administrative tasks for the business. • Hiring, training, and evaluating new employees. • Resolving conflicts and grievances. • Preparing reports for the owner. • Liaising with the owner and management to ensure the business meets its financial goals. • Liaising with customers and suppliers via email and social media.

Barista

• Jan 2020 - Oct 2020

• Provide a friendly and efficient customer service. • Responsible for opening and closing the restaurant. • Handle a range of financial transactions on a daily bases. • Responsible for cashing up the till at the end of day and lodging cash to the bank. • Preparation of orders and recommended drinks and menu items as requested. • Responsible for in house training of new employees. • Dealing with customer complaints and queries in a professional manner. • Provide a friendly and efficient customer service. • Responsible for opening and closing the restaurant. • Handle a range of financial transactions on a daily bases. • Responsible for cashing up the till at the end of day and lodging cash to the bank. • Preparation of orders and recommended drinks and menu items as requested. • Responsible for in house training of new employees. • Dealing with customer complaints and queries in a professional manner.

Retail Assistant

• Nov 2019 - Dec 2019

• Provided friendly, efficient customer service. • Handled a range of financial transactions on a daily basis. • Ensured stock levels were maintained and replenished when required. • Helping customers with queries. • Provided friendly, efficient customer service. • Handled a range of financial transactions on a daily basis. • Ensured stock levels were maintained and replenished when required. • Helping customers with queries.

Manufacturing Operator

• Aug 2018 - Jan 2019

• Responsible for ECA (Ethonol Cartridge Assembly) and Fill Machine. • Replenishing material. • Quality Checks. • Recording on Excel of hourly output of machine. • Regulation of Health and Safety on Factory floor. • Responsible for ECA (Ethonol Cartridge Assembly) and Fill Machine. • Replenishing material. • Quality Checks. • Recording on Excel of hourly output of machine. • Regulation of Health and Safety on Factory floor.

Retail Assistant

• Jul 2017 - Jul 2018

• Working on the shop floor with the public. • Management and organisation of the stockroom. • Working in a busy environment, sometimes serving 3 customers at once. • Handling of money, small and large quantities. • Working on the shop floor with the public. • Management and organisation of the stockroom. • Working in a busy environment, sometimes serving 3 customers at once. • Handling of money, small and large quantities.

Crew Member

• Jul 2013 - Aug 2017

• Outstanding customer service. I have been mystery shopped twice working in McDonald’s Restaurant and have received a rating of 100% both times. • Working as part of a large team. • Training in new staff. • Leading the team when managers are off the floor. • Experience in dealing with difficult customers in an appropriate manner. • Ability to work under pressure. • Outstanding customer service. I have been mystery shopped twice working in McDonald’s Restaurant and have received a rating of 100% both times. • Working as part of a large team. • Training in new staff. • Leading the team when managers are off the floor. • Experience in dealing with difficult customers in an appropriate manner. • Ability to work under pressure.