Senior Service Designer

• May 2021 - Present

Design Strategist

• Aug 2019 - May 2021

Senior Producer

• Mar 2017 - Aug 2019

Digital Producer

• Mar 2014 - Feb 2017

Key responsibilities: * Account management and primary client contact. Assisted a wide variety of small-medium sized businesses to navigate the transition to digital operations. * Set up project management and CRM systems both internally and for clients. Led business operations and implemented agile methodologies to establish processes. * Managed the delivery of over 100 websites, from defining the strategy through to launch activities. * Created marketing strategies, editorial calendars and developed compelling copy for pitch decks and proposals. Oversaw the execution and design of ongoing digital campaigns. * Ran ideation and training workshops

National Tour Manager & Event Coordinator

• 2012 - 2014

Organised national tours for Australian and international artists such as Thee Oh Sees, Prince Rama, Lightning Bolt & UV Race. As a key agent, I did a bunch of things… from leading tour schedules, managing artists to booking events, festivals and composing promotional material, press kits, social media and tour managing across the country. I also got creative curating set designs and decorations and would occasionally do a cameo on the show lights. Key responsibilities: * Managed national tours of both international and Australian artists * Organised and prepared tour schedules * Sourced both existing venues and unique locations for events * Composed promotional material for press

London Manager

• 2010 - 2012

I launched and established the first flagship retail store on Carnaby Street, London. Transitioned the digital brand into the real world, developing the retail growth to open 5 more stores UK wide. I set management policies and systems, including all retail operations. I also organised multiple in-store high profile events including band performances and launch parties. Key Responsibilities: * Successfully transitioned the digital brand into physical retail stores across the UK. Setup and deployed systems, policies and procedures for the operation of the retail arm of the company * Managed staff and customer experience * Organised multiple high-profile events