Experience

happytal

• France
• Wellness and Fitness Services
• 100 - 200 Employee

• Client Success Manager - KAM

  • Mar 2023 - Present

  - Support and management of a portfolio of customers (hospitals): project management with hospital management and in-house teams, support for change management. - Analysis of customer satisfaction indicators, identification of risk situations and development of action plans - Manage the implementation of the action plan provided to the customer - Identify and qualify opportunities to extend the product range - Support and management of a portfolio of customers (hospitals): project management with hospital management and in-house teams, support for change management. - Analysis of customer satisfaction indicators, identification of risk situations and development of action plans - Manage the implementation of the action plan provided to the customer - Identify and qualify opportunities to extend the product range



MÊME

• France
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Export Manager

  • Jan 2021 - Mar 2023

  - Implementation and monitoring of the 360° international development strategy of the brand (market research, roadmap, negotiations with distributors, etc.) - Management of distributors (objectives, marketing and trade support, field visits)- Developing brand awareness and sales in targeted countries through digital marketing, trade marketing and partnership development (medical visits, influencers, PR) - Reporting by country and budget management

• International Business Development

  • Jan 2020 - Dec 2020

  - Market research and implementation of the development strategy in Germany- Prospecting for new markets and creating a roadmap- Sales analysis and reporting- Brand representative in the field in the target countries

• Business Development Apprentice - B2B Project Manager

  • Jan 2018 - Dec 2019

  - Training pharmacists and pharmacy teams- Monitoring and analyzing BtoB activities (sales, training, etc)- Contributing to the successful establishment of the commercial partnership with Eau Thermale Avène (Pierre Fabre) and to the monitoring of the field teams’ performances (sales representatives, trainers, medical visitors)

• Business Development Intern

  • Aug 2017 - Dec 2017

  - Sales representative at the headquarter- Developed partnerships with hospitals, oncologists, charities and socio-aestheticians- Created and wrote new content for the website (articles for the blog)