Experience

TruckersReport.com

• Information Services
• 1 - 100 Employee

• Client Success Associate

  • Oct 2021 - Present



Heska

• United States
• Veterinary Services
• 200 - 300 Employee

• Technical Support Specialist II

  • Jun 2015 - Oct 2021

  Elevate troubleshooting protocols to help ensure positive outcomes for customers. Create new protocols utilizing upgraded technology in order increase customer satisfaction. Be the go-to for customer concerns and new problems before escalating to management. • Assist in hiring and training employees. • Provide training and mentoring to new employees, current employees, and distribution employees. • Handle elevated customer issues to aid in a positive resolution.• Collaborate with sales and customer support teams to retain customer accounts.• Delegate tasks as necessary to ensure prompt customer support.• Implemented training of team members to provide remote software support for customers. • Continue to perform all tasks of a Technical Support Service Specialist I. Show less

• Technical Support Specialist

  • Feb 2011 - Jun 2015

  Assist customers through phone, email, and remote computer support in troubleshooting issues with veterinary analyzers and software. • Provide first in class customer support.• Maintain detailed notes of customer interactions in Salesforce software.• Provide afterhours support on a rotating basis.• Work in a team environment to solve customer problems promptly.



Friendship Hospital for Animals

• United States
• Veterinary Services
• 100 - 200 Employee

• Registered Veterinary Technician

  • Jul 2009 - Feb 2011

  Performed all aspects of patient and client care, including blood collection, surgical assistance, and client education. • Documented detailed patient records, including client concerns and patient vitals and doctor’s findings. • Responsible for training and maintenance of digital radiography equipment. Performed all aspects of patient and client care, including blood collection, surgical assistance, and client education. • Documented detailed patient records, including client concerns and patient vitals and doctor’s findings. • Responsible for training and maintenance of digital radiography equipment.



DoveLewis Veterinary Emergency & Specialty Hospital

• United States
• Veterinary
• 1 - 100 Employee

• Registered Veterinary Technician

  • Jul 2008 - May 2009

  Provided emergency veterinary care including blood collection, imaging, and anesthesia monitoring. • Maintained controlled substances and logbook. • Triaged patients to keep patient flow optimal Provided emergency veterinary care including blood collection, imaging, and anesthesia monitoring. • Maintained controlled substances and logbook. • Triaged patients to keep patient flow optimal



Dynamic Imaging Group

• United States
• Printing Services
• 1 - 100 Employee

• Assistant Manager

  • May 2002 - Jun 2008

  Assisted new and existing customers in placing printing orders and maintaining customer satisfaction above all. • Handled production operations for course packets for the University of Northern Iowa. • Tracked product inventory and placed orders as necessary. • Responsible for team of 5-10 employees Assisted new and existing customers in placing printing orders and maintaining customer satisfaction above all. • Handled production operations for course packets for the University of Northern Iowa. • Tracked product inventory and placed orders as necessary. • Responsible for team of 5-10 employees