Experience

Harrison School District

• Education Administration Programs
• 100 - 200 Employee

• Principal’s Secretary

  • Jun 2017 - Present

  • Established tracking systems using advanced Microsoft Office programs to track trends in ESP hours, staff absences in relation to disciplinary measures and student discipline statistics. • Managed all aspects of a $2.1 million budget for the school including resource advisement, cost comparison, purchase card responsibilities and QuickBooks with impeccable audit results. • Cross-trained on other school and office responsibilities to support the mission and efficiency of the team. • Processed all transactions regarding employment at the school level to include hiring packets, job postings, calling candidates, submitting new hire paper work, interviewing processes, orientation and separations. • Executed all administrative assistant functions for the principal including managing Outlook calendar, following up on inquiries, and planning/preparing various events. • Contributed during leadership meetings in the planning of professional development, community partnerships and school events. • Served as a customer service liaison to support challenging situations including school safety management. • Increased social media followers by 25% through consistent and engaging content on social media platforms and school website design. • Awarded Distinguished Educational Support Personnel certification during the 2017/2018 school year.



State Farm Agent

• Insurance
• 700 & Above Employee

• Team Member Associate

  • Jul 2015 - May 2017

  • Established office processes from the founding of the business through present day driving a 50% growth in business with less than a 20% loss in existing business. • Managed daily office operations including customer complaints, employee conflict and bank deposit transactions. • Developed Excel spread sheets, marketing materials, executive letterheads and other office documents using advanced Microsoft functions. • Processed signed documents, payments, account transactions and policy documentation for over 10,00 customers. • Initiated a formal marketing plan to include social media management resulting in a 30% increase in activity.



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Blended Customer Service Representative

  • May 2012 - May 2014

  • Solved customer problems in regards to billing, coverage and internet support. • Initiated team activities, focus groups, information committees and training teams. • Coached 4 - 5 new team members per year in basic job functions and exceptional customer service. • Volunteered to become a licensed sales team member to better support the needs of the company at the time. • Performed in the top 25% of the company nationwide and won 3 Outstanding Team Member awards • Solved customer problems in regards to billing, coverage and internet support. • Initiated team activities, focus groups, information committees and training teams. • Coached 4 - 5 new team members per year in basic job functions and exceptional customer service. • Volunteered to become a licensed sales team member to better support the needs of the company at the time. • Performed in the top 25% of the company nationwide and won 3 Outstanding Team Member awards