Account Manager

• Mar 2022 - Present

Lead Server

• May 2017 - Nov 2022

Welcoming guests with an enthusiastic and sophisticated attitude, facilitating a fine-dining experience by providing attentive and prompt service and maintaining an approachable and fun atmosphere for new and returning clients. Answering questions and offering accurate and helpful information regarding our food and beverages. As head server, adopting a leadership role within the team, and training new staff members. Welcoming guests with an enthusiastic and sophisticated attitude, facilitating a fine-dining experience by providing attentive and prompt service and maintaining an approachable and fun atmosphere for new and returning clients. Answering questions and offering accurate and helpful information regarding our food and beverages. As head server, adopting a leadership role within the team, and training new staff members.

Post Office Clerk

• Apr 2016 - Oct 2020

Primary roles included providing excellent customer service in both French and English, employing conflict management skills, improvising unique and timely solutions after analyzing specific client needs, carrying-out clerical duties, processing large transactions for MoneyGram International services, and improving stakeholder confidence in the company's services. Primary roles included providing excellent customer service in both French and English, employing conflict management skills, improvising unique and timely solutions after analyzing specific client needs, carrying-out clerical duties, processing large transactions for MoneyGram International services, and improving stakeholder confidence in the company's services.

Customer Experience

• Aug 2016 - Sep 2020

Performed a variety of client service tasks, aiding all departments to carry out daily objectives, find solutions for client issues, and provide exceptional customer service by going above-and-beyond standard expectations. I took pride in being a confident and enthusiastic team-player, often trusted with the role of training new staff and in self-supervising during my shifts. I was recognized as Employee Of the Month in June 2020 for my outstanding work ethic, great customer feedback, and unwavering dedication to the team and company goals amidst the COVID-19 crisis. Show less

Research Assistant

• Jan 2019 - Apr 2019

Contract-based research assistant and administrative coordinator in the early stages of developing a research handbook on interdisciplinary approaches to e-business technology. Contract-based research assistant and administrative coordinator in the early stages of developing a research handbook on interdisciplinary approaches to e-business technology.

Vice President of External Affairs

• May 2018 - Apr 2019

I was an elected member of the Executive Board concerning all organizational matters, while personally managing all external affairs and overseeing community/stakeholder engagement positions. Areas that required specific attention included public relations, community outreach, social media and web activity, event planning, philanthropic initiatives, and social affairs. I acted as an external liaison in collaboration with numerous local and national organizations in organizing successful fundraising and community events. (such as other empowerment and philanthropic non-profits, CHEO Hospital, Women's Groups and Services of Ottawa, the Heart & Stroke Foundation, the Canadian Cancer Society, etc.). Some of my most memorable moments while serving my year-term for this women's empowerment and philanthropic non-profit organization include: 1) Contributing to the Carleton Relay For Life milestone of raising $1,000,000 for cancer research (the first Canadian University to achieve this goal)! 2) Supervising the processes leading to our much-anticipated annual Greek Pageant fundraising event- even setting a new organizational record for amount raised in support of our chosen national and local charities! 3) Presenting the $20,000 Greek Olympics cheque on the live CHEO telethon event, on behalf of all the amazing organizations who contributed to the fundraising! Show less

Public Relations Co-Chair

• May 2017 - Apr 2018

I worked alongside fundraising chairs, and the media relations committee to plan and carry out campaigns within our community and the university to increase knowledge of our philanthropic endeavours and maintain our great relations with external organizations. I created and implemented a ground-breaking system to encourage each of our members to understand the importance of public relations and to participate in positive stakeholder engagement. This system is still currently integrated into the position after much success in improving our image, specifically with other university clubs and teams! Show less

New Member Educator

• Jan 2018 - Mar 2018

In this distinguished position, my aim was to welcome and integrate a newly recruited group of exceptional and diverse women into our organization. I learned to work in a small team to carry out timed tasks, practiced my facilitation skills for formal training sessions, public speaking in both scripted and improvised manners, and worked on my leadership and motivational skills, all while acting as a mentor for 11 bright, young women.