Experience

SaaSquatch by impact.com

• Canada
• Software Development
• 1 - 100 Employee

• Technical Support Agent

  • Apr 2022 - Present



Cision Canada

• Canada
• Public Relations and Communications Services
• 100 - 200 Employee

• Client Content Specialist & SEO Ceritifed Consultant

  • Dec 2015 - Jun 2020

  Proofread, formatted, and distributed press releases for clients. Assisted clients with press release formatting, credit card payments, troubleshooting minor issues with the company's online portal platform, and other problems via phone and email. Completed a company-specific search engine optimization training course in 2018, which was then used to provide advice on increasing engagement with press releases to clients. Worked with colleagues and management to overhaul the search engine optimization course to bring it up-to-date for our department, then created a condensed version of the course to offer to other departments across the company. Show less



Wine Rack

• Retail
• 100 - 200 Employee

• Wine Merchant

  • Jul 2013 - Oct 2014

  Assisted customers with wine purchases, providing personalized recommendations based on their needs and preferences. Developed a basic knowledge of wine, including proper tasting methods, differences between varietals, food pairings, and the structure of Ontario's wine industry. Provided personalized recommendations based on customers’ wine preferences, which encouraged repeat transactions. Processed transactions involving alcohol according to Ontario's provincial regulations, including checking identification to prevent alcohol sales to minors and refusing the sale of alcohol to intoxicated people. Show less



Carleton University

• Higher Education
• 700 & Above Employee

• Teaching Assistant - Film Studies

  • Sep 2012 - Apr 2014

  Led discussion groups consisting of 20-25 students which reviewed class material presented by professors in a lecture environment. Provided material to students using PowerPoint, film clips, and diagrams, working with professors to provide information in an engaging manner. Evaluated students by marking essays and exams, and also worked with the professor to solve a student plagiarism issue. Led discussion groups consisting of 20-25 students which reviewed class material presented by professors in a lecture environment. Provided material to students using PowerPoint, film clips, and diagrams, working with professors to provide information in an engaging manner. Evaluated students by marking essays and exams, and also worked with the professor to solve a student plagiarism issue.