Experience

Gusto

• United States
• Financial Services
• 700 & Above Employee

• Carrier Relationship Manager

  • Sep 2021 - Present

  As a Carrier Relationship Manager on the Carrier Insights & Operations Team, I bridge the gap between Gusto staff and our carrier partners. I empower teams to serve our customers and provide the best benefits experience possible through education and guidance that is aligned with Gusto strategy. I impart knowledge that allows Gusto staff to self-serve and provide context that helps shape process.

• Project Manager / Qualification Member

  • Aug 2019 - Sep 2021

  -Determine small group health plan eligibility based on federal, state, and carrier specific rules and regulations-Training Project Manager responsible for developing eLearnings, written documentation, assessments, and facilitating live and virtual classes-Work cross functionally with internal stakeholders to build the underwriting foundation of Gusto's benefits offering-Act as a resource for teammates and cross-functional colleagues on technical day-to-day questions



State of Vermont

• Government Administration
• 700 & Above Employee

• Healthcare Training & Curriculum Coordinator

  • Mar 2018 - Aug 2019

  -Design, develop, and implement engaging training programs and educational content for 185 employees across multiple teams using adult learning methodologies- Manage new employee onboarding which includes integrating new staff into the company culture and providing the tools necessary for success- Establish, document, and pilot new business processes to increase office-wide productivity and efficiency- Organize a SharePoint based Learning Management System (LMS) ensuring that all content is current, accurate, and easy to locate Show less

• Healthcare Service Specialist II

  • Mar 2017 - Mar 2018

  -Focused on problem resolution and customer service to handle customer’s eligibility questions, complaints, billing inquiries, and change requests-Made eligibility determinations based on the Affordable Care Act, the Health Insurance Marketplace environment, as well as the accompanying rules and regulations-Used a variety of customer service techniques to de-escalate, comfort, and empower customers in a time-sensitive fashion-Consistently met and exceeded the department’s accuracy and call-handle metrics Show less



University of Vermont

• United States
• Higher Education
• 700 & Above Employee

• Program Support Generalist

  • Oct 2016 - Mar 2017

  - Managed a high volume of incoming calls while keeping detailed records - Operated a database of 10,000 intakes yearly. Categorized intakes and reported trends to the Attorney General's Office and internal staff attorneys - Supervised and trained 15 part-time interns on federal and state consumer laws - Managed a high volume of incoming calls while keeping detailed records - Operated a database of 10,000 intakes yearly. Categorized intakes and reported trends to the Attorney General's Office and internal staff attorneys - Supervised and trained 15 part-time interns on federal and state consumer laws



University of Vermont

• United States
• Higher Education
• 700 & Above Employee

• Resident Advisor

  • Aug 2014 - May 2015

  - Facilitated a safe, inclusive, and welcoming community of 50+ first year female students - Planned, executed, and reflected on community events with a limited budget - Wrote and reviewed weekly reports with a supervisor. - Facilitated a safe, inclusive, and welcoming community of 50+ first year female students - Planned, executed, and reflected on community events with a limited budget - Wrote and reviewed weekly reports with a supervisor.