Experience

Pittsburgh Controls & Consulting, Inc.

• United States
• Facilities Services
• 1 - 100 Employee

• Account Payable/Account Receivable Coordinator

  • Oct 2023 - Present



Devlin's Pointe Apartment and Townhomes

• Leasing Consultant

  • Aug 2019 - Nov 2023

  Allison Park, Pennsylvania, United States • Provide a professional and engaging experience for prospects while touring the apartment homes and community. • Maintain consistent resident retention with a focus on renewal of leases and resolution of resident conflicts and problems. • Process applications and lease renewals, and complete all related paperwork accurately and correctly.



EAS ROOFING SYSTEMS LTD

• United Kingdom
• Construction

• Office Manager

  • Nov 2019 - Oct 2023

  Greater Pittsburgh Region Manage and point of contact for three technicians, two gutter crews, and three sales for scheduling with homeowner, coordinating materials, work to be completed, dumpsters and follow up review and payment. Review invoices from crews and approve payment release. Composes and prepares a variety of correspondence, reports, and internal documents in support of producer new business development activities. Perform data entry of contacts/prospects and perform mail merges for… Show more Manage and point of contact for three technicians, two gutter crews, and three sales for scheduling with homeowner, coordinating materials, work to be completed, dumpsters and follow up review and payment. Review invoices from crews and approve payment release. Composes and prepares a variety of correspondence, reports, and internal documents in support of producer new business development activities. Perform data entry of contacts/prospects and perform mail merges for marketing mailings. Independently coordinates the production of responses to requests for proposals using internal and external resources. Provide technical writing support for blog updates, various social media, and online sites in support of Producer activity. Show less



A-Comfort Service, Ind., Inc.

• Consumer Services
• 1 - 100 Employee

• Executive Administrator

  • Jul 2015 - Nov 2019

  Greater Pittsburgh Area • Receive 50-60 inbound calls from customers daily, listen and understand their needs, and translate into a dispatch for technician and schedule accordingly. Dispatch the HVAC Technicians and Plumbers with pertinent information and coordinate routes to best accommodate customer’s needs. • Make outbound calls explaining our services, the importance of proactive maintenance and schedule accordingly. • Point person for managing office services by ensuring office operations and procedures are… Show more • Receive 50-60 inbound calls from customers daily, listen and understand their needs, and translate into a dispatch for technician and schedule accordingly. Dispatch the HVAC Technicians and Plumbers with pertinent information and coordinate routes to best accommodate customer’s needs. • Make outbound calls explaining our services, the importance of proactive maintenance and schedule accordingly. • Point person for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored. Show less



Early Years Inc

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Director

  • 2009 - 2015

  • Primary role is site supervision, routinely meeting with parents, touring facility with new clients and accountability for the care and education of the children and staff. • Drafted meeting agendas, supplied advanced materials and executed follow-up for meetings and team conferences. • Complied with all Department of Welfare-Child Care and Keystone Star regulations by designing and maintaining electronic file systems and paper files.



Verizon Wireless (Worldwide Wireless)

• Telecommunications
• 300 - 400 Employee

• Customer Service Representative

  • Jan 2007 - Jan 2009

  • Resolved broad range of billing explanations, contract extensions, calling plan updates and updating equipment software. • Performed testing, troubleshooting, and repairs on consumer equipment as well as selling new equipment. • Delivered stellar customer service with excellent oral and written communication skills in a high volume call center.