Business Analyst

• Jun 2022 - Present

As the lead Business Analyst at FigBytes for the Platform team, I support the delivery and technical design of new Frameworks as well as product improvements and enhancements. I work to identify gaps in the platform and implement an appropriate solution that aligns with how our clients best use the FigBytes platform. I drive the agile ceremonies with the development team acting as the Scrum Master and focus on identifying and resolving development roadblocks. Key Tasks; • Facilitate all Agile/Scrum processes including sprint planning, daily scrums, sprint reviews, and retrospectives; coach development team members on Agile process • Trained a development team of 10+ to fully adopt and understand the scrum development process • Successfully led the development team to launch new features and enhance existing features within appropriate time frames through the software development lifecycle by proactively identifying and resolving development roadblocks including facilitating stakeholder communication and managing developer capacity • Deliver product improvement projects successfully and on time for clients • Participate in product design and improvement sessions to develop functional and technical requirements • Work closely alongside the Product Manager to ensure all scrum team members are informed of the sprint goals, scope and product increments and implement techniques for effective product backlog management Show less

Business Analyst (Company layoff)

• Apr 2021 - May 2022

As the first (and only) Business Analyst on the thinktum team I was tasked with the challenge of starting from zero to ensure a process was put in place that includes a business analyst in their agile/scrum development environment. A process for having requirements written and implemented into a sprint board was there, but many stakeholders were involved in this process causing inconsistency in user story writing. Streamlining this to one stakeholder owning the process improved requirements gathering and writing tenfold. My background knowledge in P&C insurance allowed me to become the SME for insurance terminology. I quickly became the go-to for developers, UX designers, and scrum masters to help them understand the content of the SaaS platform which led to increased efficiency surrounding design and development work. Key Tasks; • Provide estimation of delivery work necessary to realize requirements throughout the development lifecycle • Simulate, analyze, specify and communicate functional business, system and implementation requirements • Facilitate meetings, including stand-ups, acceptance review, status updates, post-mortems, etc. as required • Collaborate with solution delivery teams to define and deliver the project vision • Write concise user stories which include precise acceptance criteria, accurate specifications by example and testable functional scenarios • Create necessary project documentation when needed, including business/technical requirement documents, UML (Use Cases, Flow Diagrams), wireframes, mock-ups, test plans, etc. • Assist the testing team in defining testing scenarios (including data, acceptance criteria, rules, etc.) for each requirement deemed in scope • Collaborate with the project team to develop and maintain the project management cadence backlog, and develop the iteration/sprint and release plans • Support the identification and resolution of risks/issues/blockers in collaboration with the project team Show less

Technical Analyst, Resource Management

• Feb 2020 - Apr 2021

As part of the Technology Solutions department, my role in IT Operations focused on identifying solutions within multiple levels of forecasting through process improvement methodologies including continuous improvement and six sigma. Department leaders faced many challenges day-to-day surrounding KPI reporting and forecasting, I presented solutions to directors, managers, and other key business partners with a heavy focus on combining data sources. Key Tasks; • Assist with managing and delivering forecasts across multiple levels within the TS department by collecting historical information with a variety of methods using advanced statistical methods • Create ad hoc reports and dashboards using Oracle HRIS system and assist in the development of Power BI reporting metrics • Build relationships with business and technology solutions stakeholders across all teams and work collaboratively to identify solutions and resolve any variances from stated business objectives • Compile data from various sources and systems to create effective reports to help management optimize business resources • Assist in the evaluation, implementation and reporting of new services, solutions and appropriate KPI metrics ensuring compliance with relevant standards, practices, and policies • Provide solutions to reporting problems including combining data sources • Monitor services and perform trend analysts to take initiative-taking steps to action unnecessary customer impacts and escalate as appropriate • Analyze data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover • Collaborate with other team members to create, analyze, communicate, and maintain end to end system process and requirements • Work with department directors, managers, and other key business partners to identify process improved methods, tools, and technologies to assess process performance Show less

Senior Client Services Administrator

• Apr 2019 - Jan 2020

• Handle day to day administration of a block of business with various products in a timely manner within service standards • Deliver adhoc reporting for clients in relation to Group Retirement Benefits for the purposes of external clients’ needs • Identify trends and patterns on reports and inquiries/transactions to help optimize client efficiencies and experiences by using continuous improvement tools and analysis • Analyze and process transactions related to control accounts daily to ensure they are current and accurate • Assist Human Resources representatives and financial advisors to verify daily output and ensure corrections are completed on member accounts, provide status information regarding various plan level projects and transactions • Ensure plan implementation process is sufficient for clients and assist with onboarding steps • Analyze all issues and ensure complaints are escalated to the Client Service Specialist and are logged and acted on within 24 hours Show less

Campus Service Assistant

• Dec 2018 - Apr 2019

•Implemented changes and improvements to services offered by CSI, inventory control and management for all service operations; this includes administration tasks such as monitoring, ordering, and researching new products and services to be offered •Respond to inquiries from students regarding health plan administration directing to the health plan administrator •Assist with the implementation of activities and events on campus •Responsible for providing support for all part-time staff working for the Student Service Hub •Assisting in ensuring campus service areas are staffed, stocked, and running at their maximum potential and meeting current needs of students Show less

Supervisor, Membership

• Apr 2018 - Dec 2018

Team Leader, Membership

• Nov 2017 - Mar 2018