Experience

Gensco Inc

• United States
• Wholesale
• 200 - 300 Employee

• Administrative Assistant

  • May 2019 - Present



Healthy Paws Pet Insurance & Foundation

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Care Team

  • Dec 2016 - May 2019

• Customer Care

  • Dec 2016 - May 2019



VCA Animal Hospitals

• United States
• Veterinary Services
• 700 & Above Employee

• Client Service Representative

  • Mar 2015 - Dec 2016

  -Act as the first point of contact for clients. -Familiarize with individual clients and their pets building both professional and personable connections. -Proficiently navigate through VCA-specific scheduling software to book appointments, manage client orders, process transactions, and input prescription and vaccination information. -Maintain accurate and detailed knowledge of common medical vocabulary related to symptoms, medical conditions, medication names and their uses, treatment plans and processes, and lab testing. -Promote and educate clients on various VCA-wide cost-conscious payment programs and packages. -Endorse hospital approved prescription foods. -Uphold a professionally empathetic appearance in emotionally charged and stressful situations. -Efficiently balance daily agendas in a timely fashion. -Express teamwork with other departments within the hospital to ensure well-organized client visits. -Record and relay thoroughly detailed messages from clients to doctors and, vice versa. -Handle challenging clients in a calm and respectful manner while maintaining client satisfaction. -Reformatted routinely distributed surgery packet documents which are emailed to clients prior to surgical procedures. -Participated in both the Redmond City Pet Fair and the Redmond Derby Days marketing events representing VCA Redwood as a part of the community attracting new clients. Show less



Dogs-a-Jammin'

• Woodinville, WA

• Office Assistant / Dog Wrangler

  • Jul 2014 - Feb 2015

  Office Assistant -Constructed an ongoing project to track and collect overdue client balances to maintain a healthy business structure. -Managed multiple holiday scheduling projects during major profit peaks to efficiently schedule reservations and maximize guest capacity. -Redesigned a primary document, the Client Boarding Travel Itinerary form, improving client readability and minimizing employee error. -Provided professional customer service to new and existing clients via phone calls and emails. -Processed client payments through Kennel Connection as well as submitted and recorded daily. online deposits. -Operated the professional boarding reservation software, Kennel Connection. -Neatly processed, updated, and filed client paperwork. Dog Wrangler -Completed expected responsibilities in an ever-changing and unpredictable environment. -Openly established and developed client relationships with both pets and their owners. -Redesigned and maintained all weekly checklists better clarifying employee responsibilities and increasing efficiency. -Ran daily staff meetings ensuring all employees had a cohesive understanding of the day’s plan. Show less



Talbots

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Aug 2013 - Jul 2014

  -Organized preparation and set up of monthly floor sets as well as constructed store window displays. -Developed a client book and built relationships with frequent customers. -Greeted customers and answered questions regarding Talbots merchandise and current sale promotions. -Maintained solid knowledge of all Talbots merchandise to adequately assist customers with purchases. -Organized preparation and set up of monthly floor sets as well as constructed store window displays. -Developed a client book and built relationships with frequent customers. -Greeted customers and answered questions regarding Talbots merchandise and current sale promotions. -Maintained solid knowledge of all Talbots merchandise to adequately assist customers with purchases.



Maumee Valley Habitat for Humanity

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Marketing Assistant Intern

  • May 2013 - Aug 2013

  -Coordinated the affiliate’s social media releases, spreading organization awareness throughout the community. -Assisted in the selection of promotional items, working with a set budget and desired managerial specifications. -Designed t-shirt graphics for the affiliate’s 25th anniversary celebration. -Gathered information on current and upcoming home builds to produce weekly e-newsletters maintaining communication with previous, current, and future Habitat homeowners. -Expanded community awareness of Habitat for Humanity’s ReStore by redesigning a newspaper advertisement. -Compiled a build site map of all construction locations creating a visual representation of the affiliate’s presence throughout the community. -Designed Save the Date postcards for the staff and the community spreading the word of Habitat events and increasing affiliate awareness. -Formatted an annual letter summarizing the complete work the affiliate over the past year. Show less