Experience

Mission Lane

• United States
• Financial Services
• 200 - 300 Employee

• Account Manager

  • Jul 2023 - Present

  - Maintained company policies and product knowledge to better assist customers. - Ensured accuracy of service by tracking all interactions and updates in company systems. - Assisted co-workers with complex customer questions.

• Account Coordinator

  • Feb 2023 - Jul 2023

  -Work closely with clients, both existing and potential, in order to meet their needs and provide excellent customer service-Provide maintenance and updates on accounts-Answer 80+ inbound calls daily



Dia & Co

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Fashion Stylist

  • Mar 2017 - Present

  - Utilized styling expertise, data, and internal software programs to provide world-class styling advice that inspired our customers through thoughtful curation of outfits. - Built and retained strong customer relationships via styling notes. - Provided comprehensive summaries regarding customer feedback and interactions through strong written and verbal communication. - Worked independently and problem-solved with minimal supervision. - Used knowledge of current fashion trends to make customer-centric decisions. - Monitored purchase data of individual items to increase sales. - Maintained and over-delivered on Boxes per Hour goal, Average Order Value, Customer Satisfaction Rating goal, and Revenue per Hour consistently. Show less



Ross Stores, Inc.

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • May 2014 - Feb 2017

  - Led all Company Best Practices and maximized productivity by minimizing steps and touches while working. - Assisted in analyzing store reports to evaluate controllable expenses and overall Store performance. - Communicated company standards and new initiatives to all store Employees. - Ensured proper scheduling of Associates to meet business objectives. - Ensured compliance with all State, Local, and Federal regulations. - Ensured scheduling and completion of all associate tasks throughout the store. - Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting. Show less