Emily DiLorenzo
Underwriting Assistant at Old Republic Inland Marine- Claim this Profile
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Bio
Katie Olson, CPCU
Emily is a valuable member of the team at RSUI! She’s a quick learner, dedicated to the growth of our company, and always supportive. I know I can depend on her to see things through promptly and efficiently.
Emily Ender
I worked closely with Emily for a year while I was a Hall Director at Georgia Southern University. Emily was a Community Assistant during this time and her main focus was working the front desk of our apartment complex's clubhouse. During that year, Emily not only excelled at the core elements of her job, like handling equipment check-out and administrative duties, but also went above and beyond in her role to learn new tasks and to help the Hall Directors and Grad Assistant complete their work in a timely manner. On top of all that, Emily provided wonderful customer service to everyone who entered the clubhouse, showing patience and a calming presence even when working with upset residents. Emily's willingness to help take on new responsibilities and her care and concern for others will take her far as she pursues new professional opportunities.
Katie Olson, CPCU
Emily is a valuable member of the team at RSUI! She’s a quick learner, dedicated to the growth of our company, and always supportive. I know I can depend on her to see things through promptly and efficiently.
Emily Ender
I worked closely with Emily for a year while I was a Hall Director at Georgia Southern University. Emily was a Community Assistant during this time and her main focus was working the front desk of our apartment complex's clubhouse. During that year, Emily not only excelled at the core elements of her job, like handling equipment check-out and administrative duties, but also went above and beyond in her role to learn new tasks and to help the Hall Directors and Grad Assistant complete their work in a timely manner. On top of all that, Emily provided wonderful customer service to everyone who entered the clubhouse, showing patience and a calming presence even when working with upset residents. Emily's willingness to help take on new responsibilities and her care and concern for others will take her far as she pursues new professional opportunities.
Katie Olson, CPCU
Emily is a valuable member of the team at RSUI! She’s a quick learner, dedicated to the growth of our company, and always supportive. I know I can depend on her to see things through promptly and efficiently.
Emily Ender
I worked closely with Emily for a year while I was a Hall Director at Georgia Southern University. Emily was a Community Assistant during this time and her main focus was working the front desk of our apartment complex's clubhouse. During that year, Emily not only excelled at the core elements of her job, like handling equipment check-out and administrative duties, but also went above and beyond in her role to learn new tasks and to help the Hall Directors and Grad Assistant complete their work in a timely manner. On top of all that, Emily provided wonderful customer service to everyone who entered the clubhouse, showing patience and a calming presence even when working with upset residents. Emily's willingness to help take on new responsibilities and her care and concern for others will take her far as she pursues new professional opportunities.
Katie Olson, CPCU
Emily is a valuable member of the team at RSUI! She’s a quick learner, dedicated to the growth of our company, and always supportive. I know I can depend on her to see things through promptly and efficiently.
Emily Ender
I worked closely with Emily for a year while I was a Hall Director at Georgia Southern University. Emily was a Community Assistant during this time and her main focus was working the front desk of our apartment complex's clubhouse. During that year, Emily not only excelled at the core elements of her job, like handling equipment check-out and administrative duties, but also went above and beyond in her role to learn new tasks and to help the Hall Directors and Grad Assistant complete their work in a timely manner. On top of all that, Emily provided wonderful customer service to everyone who entered the clubhouse, showing patience and a calming presence even when working with upset residents. Emily's willingness to help take on new responsibilities and her care and concern for others will take her far as she pursues new professional opportunities.
Experience
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Old Republic Inland Marine
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United States
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Insurance
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1 - 100 Employee
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Underwriting Assistant
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Jul 2023 - Present
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RSUI Group, Inc.
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United States
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Insurance
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300 - 400 Employee
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Underwriting Assistant - Technical Assistant
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Mar 2023 - Jun 2023
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Underwriting Assistant - General Assistant
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Jun 2021 - Mar 2023
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Travelers
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United States
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Insurance
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700 & Above Employee
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Insurance Service Representative
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Mar 2020 - Jun 2021
• Consistently exceeded metrics for phone call quality and processing quality • Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts • Review incoming requests and determine whether a task needs to be reviewed by underwriting • Responds to customers/agents requests for quotes or changes to existing policies. • Reviews cancellations and reinstatements and makes appropriate decisions to resolve with guidance. • Resolves service-related complaints and complex calls with guidance from others on more complex calls. • Assist customers with simple intent calls. • Acts as online billing systems and agency portal website expert to provide proactive agency and customer support. • Identifies new business opportunities driven by customer/agent request where appropriate, which includes both coverage and product. New business requests will be transferred as appropriate. • Ensures current and complete documentation of account notes. • Ensure the customer is 100% clear on what coverage they have and provide additional information on improving coverage Show less
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Starbucks
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United States
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Retail
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700 & Above Employee
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Barista
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Jun 2019 - Mar 2020
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Chegg Inc.
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United States
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Software Development
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700 & Above Employee
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Tutor
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Jan 2017 - May 2019
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Georgia Southern University
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United States
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Higher Education
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700 & Above Employee
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Community Assistant
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Jan 2016 - May 2019
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Education
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2014 - 2019
Georgia Southern University
Bachelors of Science, Mathematics and Finance
Community
