Experience

Ascenda

• Singapore
• Technology, Information and Internet
• 100 - 200 Employee

• Relationship Manager

  • Mar 2022 - Present

• Senior Marketing & Partnership Executive

  • Jun 2018 - Feb 2022



Jewelry and more online store

• Co-Founder

  • Jul 2014 - Jun 2020

  - Positioned the online store as a provider of stylish, fine-quality, and affordable designer jewelries for young adults.- Strategized product portfolio by selecting 150+ designer jewelry products among a wide range of our suppliers’ offerings. - Built global business partnerships by negotiating authorized retail rights from four designer jewelry brands, including, Lily Charmed (UK, http://www.lilycharmed.com), ShashiNYC (USA, http://www.shopshashi.com), Timka Jewelry (USA, http://www.timkajewelry.com), Dogeared (USA, http://www.dogeared.com) Show less

• Store Manager

  • Jul 2014 - May 2018

  -Planned and executed four sales campaigns during Valentines’ Day 2014, Qixi festival (Chinese Valentines’ day) 2014, Christmas 2014 and New Year 2015, as well as Chinese New Year and Valentines’ Day 2015, with highest single-day sales revenue of CNY 10,000+.-Created and maintained official store account on the weibo.com platform for business promotion and publicity purpose.-Managing store supply by order placement and shipment monitoring for an average of 200+ items per month.-Lead after-sales service, resolving customer issues caused by expectation mismatch and supplier shipping delay, by compensation and communication, achieving a customer satisfaction score of 4.9/5, 38% higher than the average across all online-stores on taobao.com.-Created, documented, and automated a standard operating procedure (SOP) for customer engagement. Trained a customer service executive with the SOP on the job. Show less



Suzhou Zhongyutang Hetian Jade Store

• 中国 江苏 苏州

• Operations Manager

  • Jan 2013 - May 2014

  -Sourced raw Hetian jade material by potential value and aesthetic assessment. -Designed store and exhibition display and maintain daily operation. -Develop business opportunities by planning and attending trade exhibition biannual. -Sourced raw Hetian jade material by potential value and aesthetic assessment. -Designed store and exhibition display and maintain daily operation. -Develop business opportunities by planning and attending trade exhibition biannual.



Suzhou Raygiant Real Estate Group Co., Ltd.

• 中国 江苏 苏州

• Senior Marketing Executive

  • Aug 2011 - Sep 2012

  -Coordinated real estate retail agents for the sales of two real estate projects by conducting daily debriefing and proposing improvements in sales operation. -Planned and supervised the opening ceremony of sales offices for two real estate projects (XiyouCheng Shopping Mall Project and Peony Apartment ). -Conducted and documented market research by surveying target customer group and competitors regionally (Nobel Lake Villa) . -Coordinated real estate retail agents for the sales of two real estate projects by conducting daily debriefing and proposing improvements in sales operation. -Planned and supervised the opening ceremony of sales offices for two real estate projects (XiyouCheng Shopping Mall Project and Peony Apartment ). -Conducted and documented market research by surveying target customer group and competitors regionally (Nobel Lake Villa) .



La Casa Furnishing Co., Ltd

• 中国 浙江 杭州

• Sales executive

  • Sep 2009 - Jan 2011

  -Conducted localized sales for a range of oversea home furnishing brands carried by the company. -Provide on-site home-furnishing consulting for customers. -Worked in a multi-cultured team of members from China, Britain, and France. -Conducted localized sales for a range of oversea home furnishing brands carried by the company. -Provide on-site home-furnishing consulting for customers. -Worked in a multi-cultured team of members from China, Britain, and France.