Experience

Best Practice Network

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Programme Coordinator

  • Feb 2022 - Present

  CAPS Team (ECF): report to Senior Programme Coordinator's. Contribute to the logistics and administration of the ECF Programme. This includes, responding to enquiries through Outlook, Freshdesk, telephone and online chat, processing applications, allocating groups, tracking events and sending out event invites through Mailmerge, creating Zooms for online events, sending materials, issuing contracts, support and planning, sourcing venues, customer support, monitoring engagement and ensuring all data is correct across all platforms. Oversee tasks and delegate some tasks to Assistant Programme Coordinator's, which involves training. Co-host induction events which involves assisting the Main Facilitator. Create monthly ECF newsletters to go to schools and facilitators. One of my responsibilities is event evaluations, where I convert data collected from surveys into bar charts, draw comparisons and interpret data in a report. I am also involved in National Facilitator management which involves adding their events and resources to the central management system CCRM/CCMS, ensuring that briefing invites and event recordings and resources get sent out on time, and answering any queries that the they have. Contributing ideas to help improve the ECF Programme or functions. Creating user guides and videos for tasks I am responsible for to enable other team members to pick up the task if needed.

• Assistant Programme Coordinator

  • Nov 2021 - Feb 2022

  CAPS team (ECF): report to senior programme Coordinator's and programme Coordinator's. Providing assistance in candidate support and logistical planning and organisation for the programme. This includes, responding to enquiries, processing applications, allocating groups, sending out event invites and materials, issuing contracts, support and planning, sourcing venues, customer support, monitoring engagement and ensuring all data is correct across all platforms.



Flair Events People Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Team Leader

  • Oct 2021 - Oct 2021

  Inflatable 5k. Oversaw Flair staff. Delegated tasks, signed staff in and out, allocated breaks, ensured staff were working and adhering to health and safety standards. Helped out on various parts of the course, set up and break down of course. Inflatable 5k. Oversaw Flair staff. Delegated tasks, signed staff in and out, allocated breaks, ensured staff were working and adhering to health and safety standards. Helped out on various parts of the course, set up and break down of course.



Best Practice Network

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Apprenticeships Administrator and Assistant Programme Coordinator

  • Sep 2021 - Sep 2021

  Temporary position through Signature Recruitment. Supporting role in Apprenticeships and Partnerships departments. Temporary position through Signature Recruitment. Supporting role in Apprenticeships and Partnerships departments.



South West Water

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Leakage Case Manager

  • Nov 2020 - Jul 2021



Flair Events People Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Event Steward/Team leader

  • Jul 2017 - Nov 2020

  Work at various events as an event steward, obstacle course supervisor and team leader.

• Event Steward

  • Aug 2019 - Sep 2019

  F.r.i.e.n.d.s Fest. Assisted guests on activities, took pictures, gave out water, provided customer service, helped with set up and breakdown of the activities.

• Team Leader

  • May 2019 - May 2019

  JP Morgan Sweatworking. I was a team leader, overseeing a small team.

• Events Steward

  • Mar 2019 - Mar 2019

  Vertical Rush. Encouraged and motivated participants along the challenge; including celebrity runners, gave out water.

• Events Steward

  • Mar 2019 - Mar 2019

  Run LDN

• Event Steward

  • Dec 2018 - Dec 2018

  Santa Dash

• Event Assistant

  • Oct 2018 - Oct 2018

  Scale up to Sucess

• Promo Staff

  • Oct 2018 - Oct 2018

  Cineworld Grinch Promotion

• Event Assistant

  • Jun 2018 - Jun 2018

  Living Etc House Tours. Pre event: prepared goody bags in the magazine's headquarters. Event: worked in a house designed by interior designer. showed guests around the home, and explained the interior, answered enquiries.

• Event Steward

  • Jun 2018 - Jun 2018

  Colour Obstacle Rush

• Event Steward

  • Jun 2018 - Jun 2018

  Adidas 1 hour

• Event Steward

  • Jun 2018 - Jun 2018

  Summer Social

• Event Assistant

  • Jun 2018 - Jun 2018

  Scale up to Success

• Event Steward

  • May 2018 - May 2018

  London 10 Mile

• Box Office Assistant

  • May 2018 - May 2018

  The Rolling Stones

• Promo Staff

  • Jan 2018 - Jan 2018

  Farmers Market Promotion

• Event Steward

  • Nov 2017 - Jan 2018

  Christmas at Kew

• Event Steward

  • Aug 2017 - Aug 2017

  Shelter River RatRace

• Event Steward

  • Jul 2017 - Jul 2017

  JP Morgan Chase Corporate Challenge

• Event Steward

  • Jul 2017 - Jul 2017

  Men's Health Survival of the Fittest



Bray Leino Events

• United Kingdom
• Events Services
• 1 - 100 Employee

• Event Executive

  • Sep 2019 - Oct 2019

  Temporary position • Delegate management • Event admin • Event logistics • Venue and supplier research • Collating information • Aventri • Experian • Marketing • On-site event • Post event research Temporary position • Delegate management • Event admin • Event logistics • Venue and supplier research • Collating information • Aventri • Experian • Marketing • On-site event • Post event research



Storytellers

• London, England, United Kingdom

• Operations Manager

  • May 2017 - May 2017

  Co-created a student night: The Show Must Go On, for the University of West London with a 1920s circus theme. Featuring immersive actors that interacted with the guests. Co-created a student night: The Show Must Go On, for the University of West London with a 1920s circus theme. Featuring immersive actors that interacted with the guests.



Novacroft

• Northampton, United Kingdom

• Customer Service Representative

  • Sep 2014 - Aug 2016

  Contact Centre. Customer service: dealt with queries on behalf of TFL regarding Oyster Photo cards, mentored new staff. Refund advisor: processed refunds for overcharges on the underground/ overground and balance transfers for lost or stolen Oyster cards. Contact Centre. Customer service: dealt with queries on behalf of TFL regarding Oyster Photo cards, mentored new staff. Refund advisor: processed refunds for overcharges on the underground/ overground and balance transfers for lost or stolen Oyster cards.



Dx Secure Mail

• Northampton, United Kingdom

• Customer Service Representative

  • Nov 2008 - Aug 2014

  Courier Company. Customer service: inbound/outbound calls between 100-150 per day. Dealt with queries regarding failed deliveries, booked in failed deliveries, liased with couriers for eta's, mentored new staff. DLR: responded to emails regarding DLR. Courier Company. Customer service: inbound/outbound calls between 100-150 per day. Dealt with queries regarding failed deliveries, booked in failed deliveries, liased with couriers for eta's, mentored new staff. DLR: responded to emails regarding DLR.



TESCO DISTRIBUTION LIMITED

• Truck Transportation
• 100 - 200 Employee

• Goods in Coordinator

  • Nov 2006 - Jun 2008

  Coordinated and scheduled deliveries for various Tescos warehouses and liased with Primary, Head office and various Tesco hauliers. Coordinated and scheduled deliveries for various Tescos warehouses and liased with Primary, Head office and various Tesco hauliers.