Emily Cross (She/Her)
Membership and Communications Assistant at CILIP: The library and information association- Claim this Profile
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Bio
Experience
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CILIP: The library and information association
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United Kingdom
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Libraries
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1 - 100 Employee
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Membership and Communications Assistant
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Jul 2019 - Present
Recent experience of User Journey Mapping sessionsOnline Conference support in 2020Digital membership packsMembership renewals Answering enquiries and giving emotional support to members Facilitation of all staff meetings pre Covid19 and distribution of notes; involved understanding different areas of the organisation Employer Partners administration Experience of YourMembership CRMLiaison with Registered Professionals department and attended webinars to support members Contributed to the creation of CILIP Disability Network Sourced EDI staff awareness videos and gained SLT permission to show in departmental meeting. Received excellent feedback. Attended internal unconscious bias training Identified suitable online training with the Policy Manager for all staffBoard member of Share the Vision; experience of board meetings; advocacy for EDI representation
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Education
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Chartered Management Institute
First Line Management, Level 3 -
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Kingston University
PTLLS -
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London Metropolitan University
Master's degree, Information Services Management -
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City Lit College
Mental Health First Aid, Passed -
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The Reader Liverpool
Get into Reading, Attended first 5 day residential course and passed. -
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St Mary’s University, Twickenham
Bachelor of Arts - BA Hons, English Language and Literature
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