Experience

UP for DIGITAL

• United Kingdom
• Marketing Services
• 1 - 100 Employee

• Account Manager

  • Oct 2023 - Present



CORQ.

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Client Development Manager

  • Jan 2023 - Oct 2023

• Client Services Manager

  • Jan 2022 - Jan 2023



Digital Theatre

• United Kingdom
• E-learning
• 1 - 100 Employee

• HE Onboarding Specialist

  • Mar 2021 - Jan 2022

  Responsible for DT+’s 600 global higher education institutions during their subscription, providing onboarding and ongoing support to ensure best use and value from the subscription.Improving customer satisfaction and retention through increased communication with customers, delivering multiple sessions throughout a customer lifecycle such as platform initiation to personalised development.Creating and implementing new strategies to drive further engagement and communication with Higher Education customers.Experience using CRM tools, using HubSpot to manage and track communications with customers, as well as working with the wider team to ensure a smooth transition between the lifecycle stages.Project managing the creation of DT+’s first professional onboarding videos. Conceptualised, developed and delivered a highly awaited and successful new strand to the onboarding experience.Obtaining and providing customer feedback to inform future platform developments and new content. Show less

• Onboarding Executive

  • Oct 2020 - Feb 2021



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• International Travel Consultant/Assistant Manager

  • Sep 2018 - Oct 2020

  Provided a high quality, professional service, planning and managing customers’ travel arrangements from the first enquiry to their arrival home, ensuring all aspects of their trip were taken care of. Appointed to Assistant Manager and provided additional training to team members to increase their knowledge and confidence when selling products. Supervised and monitored individual team member performance to ensure customer satisfaction and achieve business objectives. Effectively managed my time to provide the best service to customers whilst also completing daily financial and admin tasks such as ordering office supplies and managing accounts. Prioritised tasks based on urgency and importance, whilst also providing guidance and training to new team members. Great attention to detail to minimise and avoid any issues. Used checklists for factors such as VISAs as well as contacted the customer prior to travelling to get ahead of any potential issues. Handled and resolved customer complaints efficiently to ensure minimal disruption to a customers' trip and losing future business. Worked closely with the team to achieve monthly targets and organised daily meetings to discuss potential pipelines. Show less



LONDON Advertising

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Account Executive

  • Mar 2017 - Sep 2017

  Ensured the daily running of the account (a global hotel chain) worked effectively, allowing my managers to focus on the higher-level projects. Managed the printing and digital plan for the year and ensured all ads were quality checked and sent to publications on time and to the correct specifications, including proof reading ads in several languages. Responsible for booking stays for the brand’s celebrity ambassadors. This involved liaising with each hotel’s reservations team and General Manager to ensure a smooth arrival and warm greeting. As some bookings were requested last minute it was imperative that I maintained a good rapport with individual hotel teams to facilitate these bookings. Show less



Adjust Your Set

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Account Executive

  • Sep 2015 - Feb 2017

  Managed and understood the needs and expectations of the client and internal departments to ensure projects ran efficiently and to cost and time scale. Maintained frequent communication with clients through calls, meetings and emails to ensure they felt informed on updates and also supported through each stage of the process. Worked across multiple projects and brands so teamwork, building effective relationships and constant communication between internal departments was key to delivering high quality work on time. Used content management systems and social media analytics to report on campaigns to client. Show less



Brunel University London

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student

  • Sep 2012 - Aug 2015



The White Company

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Sales Associate

  • Nov 2014 - Jan 2015

  - The White Company is a retailer that specializes in home and body fragrances, clothing and bedding which is of a high quality and my duty is to convey these values to the customer. - My role as a sales advisor is to communicate verbally with each customer to understand his or her needs efficiently. One client required a complete bed set and I advised on certain sets and add on sales to eventually sell the customer £1000 worth of bedding in one transaction. - The store can be chaotic with the queue to pay out the front doors sometimes. It is therefore my duty to act efficiently and in a professional manner at all times to ensure customers are not kept waiting. - It is necessary to be organised as the environment can be stressful so processing till transactions and ensuring stock is readily available is essential and replenishing products in quiet periods is expected. Show less



Mothercare PLC

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Sales Assistant

  • Oct 2011 - Aug 2012

  - My role as a sales advisor in this particular retail environment was to be approachable and knowledgeable as new mothers and fathers were purchasing most products for the first time. For example, there were approximately ten different pushchair models and I was expected to remember how to assemble them and talk through every feature with the parents and encourage add on sales such as rain covers and umbrellas. - Communication with customers was done with confidence and personalised to each specific customer. Tasks such as bra fittings were intimate and so relied on nervous and stressed expectant mothers trusting me to give accurate product knowledge and project a friendly manner. Show less



Sevenoaks Leisure Centre

• Sevenoaks, Kent

• Supervisor and Party Host

  • Nov 2010 - Jun 2011

  - My tasks whilst working at the leisure centre were to understand individual client’s needs and to plan and organise children’s birthday parties that were both engaging and in a safe environment. - Communication varied between a professional manner with the parents yet being approachable and entertaining for the children. I would always formally introduce myself to the parents before meeting the children. During parties, I would engage with the children by joining in their games. - My other role was a Supervisor at their sister centre on Sundays where I was in a leadership position organising the schedule of sporting activities, handling money and overcoming any problems that occurred on my watch. Show less