Experience

SPIL 矽品

• Taiwan
• Semiconductor Manufacturing
• 200 - 300 Employee

• Customer Service Engineer

  • Jun 2014 - Present

  - Provided primary customer support to internal and external customers. - Actively listened to customers' requests, confirming full understanding before implementing plans and addressing concerns. - Integrated, analyzed data related to TSMC wafer plan, customer forecast and shipping plan. - Eliminated downtime and maximized revenue by closely monitor MRP report and employed accurate forecasting. - Developed, released and monitored daily schedules to foster on-time completion of finished products. - Took initiative to solve blocked invoice for payment control to prevent overdue action request. - Exceeded goals through effective task prioritization, planning skills and cross-departmental collaboration. - Monitored workload against supply base to assess capacity constraints and communicate potential risks and imbalances with customers.



BH fitness - Asia

• Taiwan
• Wellness and Fitness Services
• 1 - 100 Employee

• Sales Service Engineer

  • Jan 2012 - May 2014

  - Playing a role of coordinator to handle with customer compliant issues - Developed and maintained courteous and effective working relationships. - Identified issues, analyzed information and provided solutions to problems. - Playing a role of coordinator to handle with customer compliant issues - Developed and maintained courteous and effective working relationships. - Identified issues, analyzed information and provided solutions to problems.



Canon Inc.

• Japan
• Retail Office Equipment
• 700 & Above Employee

• Quality Control Engineer

  • Jul 2009 - Aug 2011

  - Performed quality control audits on pre-production supply chain, verifying continuity of raw materials. - Inspected raw materials and finished products to verify quality and disposed items that did not meet requirements. - Strengthened vendor relationships and managed vendor performance to maximize profitability. - Performed quality control audits on pre-production supply chain, verifying continuity of raw materials. - Inspected raw materials and finished products to verify quality and disposed items that did not meet requirements. - Strengthened vendor relationships and managed vendor performance to maximize profitability.