Experience

Hyatt Regency Dallas

• United States
• Hospitality
• 1 - 100 Employee

• Event Planning Manager

  • May 2018 - Present

  Elevate your meeting or event, or host a one of a kind wedding at Hyatt Regency Dallas. Our downtown hotel features 160,000 square feet of expansive meeting space near the Dallas Convention Center that can be set up in a variety of ways, including theater, boardroom and classroom. When working with our expert event planners, you can be confident that the details will be graciously handled and the distractions artfully managed, so you can focus on what matters. Choose the exceptional four diamond Hyatt Regency Dallas when you’re searching for large meeting rooms. With over 160,000 square feet of function space, including 60 meeting rooms ranging in size from 200 square feet to 39,000 square feet, our hotel is sure to offer a venue to suit your needs. Show less



Gaylord Entertainment Company

• United States
• Hospitality
• 700 & Above Employee

• Assistant

  • Oct 2016 - May 2018

  Assistant, Convention Services & Catering • Assistant to two Senior Event Managers of Convention Services and one Senior Event Manager of Catering; facilitating whatever is necessary to accomplish a successful convention involving groups of 400 to 2,800 room nights on peak, at a 56 acre resort hotel with 600,000 square feet of convention space • Maintain verbal and written communication with customers and hotel departments outlining details and specifics of the event(s) including, but not limited to, payment structure, room block management, food and beverage, and proper meeting space setup • Manage all affiliate requests, 1 to 80 affiliates at a time, including: site visits, menu selections, building BEOs, meeting space setup, constructing diagrams, ensuring the client’s needs are met while on-site, and soliciting feedback from internal departments to identify areas for improvement to enhance the Event Planners experience while meeting customer expectations, food and hygiene standards, and financial targets • Personally own all client pre-planning meetings for future conventions; gathering information and directing internal hotel departments to achieve client Gold Key service areas in order to establish return customers and excellence in Planning Satisfaction Surveys; as of December 1, 2017 at 100% satisfaction • Surprise and delight clients through key listening and observation, develop long term partnerships and discover ways to say yes to clients through creative problem solving, detailed follow up and a dedication to excellence; current Group Intent to Recommend scores, as of December 1, 2017, are at 100% satisfaction • BEO Coordinator for Convention Services and Catering office Show less



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Sales Associate & Denim Specialist

  • Sep 2014 - Aug 2016

  Sales Associate • Commitment to building customer relationships and loyalty through personal interaction and digital business tools • Excelled in maintaining brand standards to provide exceptional customer service • Worked as part of a team to exceed individual, department and store objectives • Operated customer relationship management tools and software Denim Specialist • Provided customers and coworkers with detailed product knowledge • Tracked and maintained denim sales • Accurately merchandised product; upholding strong attention to brand standards • Strategized and developed denim sales initiatives • Developed and hosted product knowledge demos to maximize sales • Maintained relationships with denim representatives Show less



W Hotels

• Hospitality
• 700 & Above Employee

• Whatever Whenever Agent & Welcome Desk Agent

  • May 2013 - Jun 2014

  • Excelled in maintaining brand standards to increase Guest Experience Index; including registration, cashiering, special requests, and checkout procedures • Endorsed the Starwood Preferred Guest Program, provided recognition and benefits to potential & current members • Executed and customized the “Whatever Whenever” service mantra to each and every guest • Responsible for overseeing, and communicating with, every department of the hotel to ensure a positive and memorable experience for the guest • Utilized guest feedback and communicated potential solutions to the appropriate manager Show less



Hemline

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Sales Associate

  • 2012 - 2013

  - Excelled in sales, customer service and teamwork - Executed sales, returns, layaways, vouchers, and input of inventory using QuickBooks and credit card systems - Responsible for processing and pricing new inventory - Received and transfer merchandise to/from all Hemline locations - Handled phone and e-mail orders from existing customers including shipping coordination - Managed store opening and closing procedures - Maintained marketing campaigns through social media sites (Facebook, Instagram, Twitter) - Created and maintain customer sales profiles Show less



Home Grown Attire

• Sales Representative

  • Mar 2011 - Aug 2012

  - Managed creative and sales processes - Distributed and sold merchandise - Promoted brand awareness through professional contacts and social media - Managed creative and sales processes - Distributed and sold merchandise - Promoted brand awareness through professional contacts and social media



Score More Shows

• Co-Manager of Lubbock Operations

  • 2011 - 2012

  • Developed and maintained brand reputation • Secured venues for concert sites • Conducted talent searches for opening acts • Hired and managed “street team” promoters for ticket sales • Handled contract negotiations and executions for promoters, venues and artists • Managed ticket sales and all concert promotions • Maintained marketing and promotional campaigns through digital platforms (Facebook, Twitter, Instagram) • Provided the artist(s) with all contract rider requirements for day of event and post event logistics • Maintained customer marketing database Show less



Quick Print

• Printing Services
• 1 - 100 Employee

• Design and Operations Associate

  • May 2009 - Aug 2009

  - Design, layout, proof creation and timely execution of customer orders - Design, layout, proof creation and timely execution of customer orders



El Arroyo Restaurant

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Lead Hostess

  • Aug 2005 - Aug 2009

  - Welcomed and sat customers - Managed workflow for seating sections - Handled reservations for larger parties - Events Coordinator - Welcomed and sat customers - Managed workflow for seating sections - Handled reservations for larger parties - Events Coordinator