Experience

AirPlus International

• Germany
• Financial Services
• 700 & Above Employee

• Senior Manager, Sales & Implementation Asia

  • Oct 2013 - Present

  Project management of regional clients’ implementation ensuring effective feedback to steering committees including clients, partners and global team as wellProviding consultancy to clients including end-to-end process to enable effective use of our payment solutionsBuilding strong long-term working relationships with key strategic and global accounts & partners

• Sr. Customer Relationship Manager

  • Sep 2009 - Oct 2013

  Managing and understanding client requirements to meet their needs and to solve their problems in order to strengthen working relationship with clientsMaintaining relationships and expanding business with key accounts. Acquiring new partners and coordinating technial implmentationSupporting the sales manager in acquiring new business, accountability for existing accounts and implementing products & services

• Sales Support

  • Jun 2005 - Sep 2009

  Responding to customer inquiries and handling and resolving complaintsProviding technical solutions at reporting tools to clientsLiaising with partners & Internal to ensure good data and service quality



Lotus Tours Limited

• Hong Kong
• Travel Arrangements
• 1 - 100 Employee

• Senior Account Executive

  • Jul 2000 - May 2005

  Handling SME accounts to solicit business. Exploring potential accounts by telesales and sales calls Planning, executing and evaluating sales & marketing activities and programs Organizing and conducting familiarization tours and presentations for clients and partners Maintaining update account profiles. Preparing analytical reports and conducting market research for market review and analysis Handling SME accounts to solicit business. Exploring potential accounts by telesales and sales calls Planning, executing and evaluating sales & marketing activities and programs Organizing and conducting familiarization tours and presentations for clients and partners Maintaining update account profiles. Preparing analytical reports and conducting market research for market review and analysis