Customer Service

• Apr 2018 - Present

Customer Support Technician

• Aug 2015 - Apr 2018

I assist customers with troubleshooting their motors, as well as placing orders for parts. I also work with service centers and customers in regards to warranty claims. I assist customers with troubleshooting their motors, as well as placing orders for parts. I also work with service centers and customers in regards to warranty claims.

Customer Service / Sales

• Jan 2015 - Aug 2015

I provide customer service for MET Motors, as well as assisting my sales team with entering orders. I connect with our production facilities as well as customers in order to get the shipments out on time. I provide customer service for MET Motors, as well as assisting my sales team with entering orders. I connect with our production facilities as well as customers in order to get the shipments out on time.

Customer Service

• Mar 2014 - Jan 2015

I worked in a call center providing customer service for print products.I assisted customers with questions regarding print quality, products and production issues. I also helped with online chat support when needed. I was selected to help manage returns of items and work closely with other areas of the production facility as well as multiple store locations. I worked in a call center providing customer service for print products.I assisted customers with questions regarding print quality, products and production issues. I also helped with online chat support when needed. I was selected to help manage returns of items and work closely with other areas of the production facility as well as multiple store locations.

Customer Service Pro

• Mar 2011 - Feb 2014

I started as a customer service representative. I took calls and helped customers out with everything from bill explanation, to troubleshooting, to network issues.I was promoted to Customer Service Pro, where I started taking high risk customer calls, as well as business account calls. In my time at Verizon I have lead team huddles, worked one-on-one with trainees, as well as helped lead team initiatives to better our results. I started as a customer service representative. I took calls and helped customers out with everything from bill explanation, to troubleshooting, to network issues.I was promoted to Customer Service Pro, where I started taking high risk customer calls, as well as business account calls. In my time at Verizon I have lead team huddles, worked one-on-one with trainees, as well as helped lead team initiatives to better our results.

CNA/TMA

• Mar 2009 - Oct 2010

I assisted residents with activities of their daily life, such as bathing, dressing, toileting, eating, etc. I was also certified as a TMA which came with the responsibility of passing out medications, handling emergencies and helping the nurse with blood draws, wound care, catheter care and miscellaneous duties. I assisted residents with activities of their daily life, such as bathing, dressing, toileting, eating, etc. I was also certified as a TMA which came with the responsibility of passing out medications, handling emergencies and helping the nurse with blood draws, wound care, catheter care and miscellaneous duties.