Experience

TxtSync

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Customer Success Manager

  • Nov 2018 - Present

  At TxtSync I'm responsible for the overall customer experience with the product and services on offer. I monitor and gather customer feedback so that I can relay it on to the development team which will make improvements where required. I also have a hand in the testing of the product. I try to make sure that it is not possible to cause errors through accidental misuse of the product, or that feature requests from customers have been correctly added to the product. Being a small company I can be called upon to from time to time to help out where ever required. That can see me doing anything from administrative office tasks, to support, marketing and helping out with the website content.



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Dispenser

  • Aug 2014 - Present

  It is my responsibility to listen carefully to customers concerns, worries and health problems and decide whether I can provide them with an off the shelf or behind the counter product to help them or whether they need the advice of the pharmacist. Being a Healthcare Consultant is not just about giving the customer what they want. From time to time customers can be looking for medicines for other uses, such as trying to get medicines for their pets. Using my healthcare training skills I need to ask the right questions to discover the true use of the medicine and advice against it or prevent a sale if needed for safety reasons. As my role has progressed a large part of my role now is to dispense medications to customers and give advice where necessary about their prescriptions, whether that be via the phone or face to face, it comes with a lot of responsibility as making sure you dispense the correct medication is vital, you have to have a great eye for detail. I also am responsible for the administrative side of things. Within my role I have been the key person to set up a new web based data base where all of the 3000 lock in customer’s prescription records are kept and updated. I also make sure the non lock in as well as lock in repeat prescriptions are typed up, ordered, collected & dispensed in a timely manner. A big part of this administration role is to go to the Doctors surgeries and deliver the prescription requests & then in turn downloading the finished prescriptions off of our electronic prescriptions screen, there are still on the odd occasion printed green prescriptions and controlled drugs that need to be signed for and occasionally chasing up that needs to be down at the surgery when prescriptions for whatever reason have not been done. A very important part of is me having a good relationship with the staff and drs at the drs surgeries as at the end of the day we are all working for the same end result, the patients well being.

• Healthcare Consultant

  • Mar 2013 - Aug 2014

  It is my responsibility to listen carefully to customers concerns, worries and health problems and decide whether I can provide them with an off the shelf or behind the counter product to help them or whether they need the advice of the pharmacist. Being a Healthcare Consultant is not just about giving the customer what they want. From time to time customers can be looking for medicines for other uses, such as trying to get medicines for their pets. Using my healthcare training skills I need to ask the right questions to discover the true use of the medicine and advice against it or prevent a sale if needed for safety reasons. Another key part of my role at Boots is promoting and link selling products It’s not always however about just selling for selling’s sake, it’s very much about really listening to the customer, their needs and budget, and tailoring the products specifically to them. It’s about building a good rapport and not pushing the sale. As often just having a good conversation and just talking over their options can really help build that trust that has customers come back again and again. I have shown to people in and around store my ability to step up and take more responsibility first of all by taking on and learning how to do our free repeat prescription service admin. Making sure everything run smoothly and repeat prescriptions are sent out on time and then come back in on time, with all the correct items. Sometimes I also have to chase the GP’s surgeries up if there are problems. From doing that role and then slowly taking on more within my role as a consultant, staff members now see me as an unofficial Healthcare Team leader and a good mentor. My team manager has delegated some of her responsibilities to me such as staff scheduling and rota’s for the department. I have to negotiate hours with staff members across all departments and sometimes other Boots stores to ensure that the healthcare department is staffed at all times.

• Customer assistant

  • Sep 2011 - Mar 2013

  At Boots I worked as a Christmas temp on the shop floor. My main day to day duties within the role were to stock check and fill the shelves quickly and efficiently. During my time at boots I have learnt a lot about displaying products and stock management. My knowledge of the products sold in store and stock control has also really increased. I have worked as part of a team and have been recognised by others, not just in the Christmas team but other teams within the store as the person to go to when they have struggled with customers queries and where to locate things within the Christmas sections and other departments in store. I have also been trained on and had some experience with tills this Christmas.Interacting with customers and providing a brilliant customer service is also key within my role. As is showing customers where things are located within the store and answering any queries or giving advice about products and or services in a professional courteous manner. I’ve learnt the importance of really connecting and listening to every customer, so they not only have a great experience in store but really trust the information and service you are giving is of the highest standard. That way they will keep bringing back their custom time and time again.



Aspiro Services

• Staffing and Recruiting
• 1 - 100 Employee

• Senior Marketing intern

  • Sep 2011 - Dec 2011

  I worked for Aspiro which is a mental health organisation for people with mental health issues and learning disabilities as a temporary senior marketing intern. Within the role I worked with a variety of people with different abilities. As a senior marketing Intern at Aspiro my duties revolved around leading and working with my team to produce advertising material and newsletters, to promote the organisation and the services that were being provided. I used a variety of different computer packages to do this. Such as Microsoft publisher and word programs.



Celloglas

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Admin assistant

  • Mar 2011 - Jul 2011

  At Celloglas I was employed within the administration team. My day to day duties revolved around managing the company’s customer records, and production information. As a member of the administration team I was required to take / make calls on behalf of the company, and relay messages and information accordingly. A lot of my day to day duties required knowledge on the usage of Celloglas’s IT systems. The vast majority were bespoke applications. I would also complete employee’s timesheets, and filed the company’s postal logs onto the company’s database. Additionally I started to learn how to Invoice and to do purchase ledger. Other general duties included, photocopying, faxing key information to customers, meeting and greeting customers who visited and general filing and organising.