Experience

Royal Osteoporosis Society
• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee
• Supporter Engagement Manager

  • Jan 2020 - Present

UK Youth
• United Kingdom
• Education Administration Programs
• 1 - 100 Employee
• Volunteer

  • May 2020 - Jul 2020

Martlets Hospice
• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee
• Supporter Engagement Manager

  • Oct 2018 - Dec 2019

SASH Charity
• United Kingdom
• Hospitals and Health Care
• Fundraising Manager

  • Sep 2017 - Oct 2018


Build Africa

• Civil Engineering
• 1 - 100 Employee

• Individual Giving Manager

  • Dec 2015 - Sep 2017

  - New role created to increase donations from supporters and recruit new individual donors- Responsibility for appeals sent by post, email and featured online- Applying for and running media appeals, for example the BBC Radio 4 appeal- Oversaw newsletters and email updates to supporters- Promotion and administration of legacy giving- Responsible for the retention of donors worth £390K- Managed a portfolio of challenge events and supported community fundraising- Set and monitored budgets for four different fundraising streams- Database management (The Raiser’s Edge) including analytics- Line managed the Fundraising Coordinator.

• Supporter Care and Database Officer

  • Jun 2012 - Dec 2015

  - Responsible for managing the fundraising database, The Raiser's Edge- Management of regular data imports from third party software such as Mailchimp and Eventbrite- Provide group and one-to-one training for the fundraising team on The Raiser's Edge- Acknowledge all donations from individual givers- Deal with all incoming enquiries from individual supporters by post, email and telephone- The go-to person for Data Protection compliance- Experience of line managing interns



The Institute of Development Professionals in Education (IDPE)

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Membership Services Coordinator

  • May 2011 - Jun 2012

  Main duties: responsible for all aspects of Membership Services, processing new member applications, responding to new and current members’ enquiries by telephone and email, efficiently and professionally. Responsible for all aspects of office coordination; incoming and outgoing post, ordering stationery, book orders, advertising requests, all in-coming calls, bulk mailings to members and liaising with Finance Officer for all invoices. Assist with event coordination for the IDPE Annual Conference, seminars and personal responsibility for booking and organising board meetings. Further duties include database management, producing reports and evaluations, as well as updating the website and working towards implementing a new database and website.



Dorothy House Hospice Care

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Donations Administrator

  • May 2009 - Apr 2011

  Main duties: responsibility for all monetary donations, worked closely with the financial team, recorded all donations on Raiser’s Edge and wrote appropriate letters to acknowledge donations (about 13,000 donations received in a year) and to ensure sensitive letters were sent to bereaved. Met patients, families and supporters who brought donations in person, as well as communicating with them by telephone. Further duties included helping at fundraising events such as the Bath Midnight Walk. Main duties: responsibility for all monetary donations, worked closely with the financial team, recorded all donations on Raiser’s Edge and wrote appropriate letters to acknowledge donations (about 13,000 donations received in a year) and to ensure sensitive letters were sent to bereaved. Met patients, families and supporters who brought donations in person, as well as communicating with them by telephone. Further duties included helping at fundraising events such as the Bath Midnight Walk.